I purchased 2 blue topaz rings this morning and to my surprise I found the exact trillion cut ring on ebay, brand new for $110 cheaper.. I should of done my research first!
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Have purchased things through Gem Shopping for several years. Have generally been pleased. Recently had to return something and instead of contacting customer service, my call first went to a sales... See more
I have been enjoying collecting many special pieces for about 3 years now. I’ll be honest, I am also a customer of ShopLC regularly & JTV too! I stumbled upon Gem Shopping one day after purchasin... See more
Customer Service Personnel very courteous knowledgeable and helpful. Love watching Chomia and Dan. One thing though, last weekend phones jammed, I wanted to purchase online while Chomia and Dan were... See more
Company replied
Company details
Written by the company
You are invited to the most exquisite jewelry experience on TV - Colored Gemstones, Diamonds and so much more. 24 hours a day we bring you live TV with a combination of entertainment and education while presenting rare gemstones and fine jewelry.
Contact info
Duluth Highway 3259, 30096, Duluth, United States
- 888) 791-7787
- gemshopping.com
3.9
Great
261 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Multi color diamond band ring
This was my first ever purchase fron Gem Shopping Network. My entire experience was a good one. My sales rep, Cynthia, was so pleasant and helpful. She told me the sizing of my ring would be 2 to 4 weeks, which I expected. I was so pleasantly surprised that it only took a couple days. I got my ring today and it is lovely!
15 March 2023
Unprompted review
Reply from Gem Shopping Network
Thank you for your feedback Sue.
We’re happy that you had such a good experience shopping with us. It shows our efforts to make customers happy continue to be successful.
For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is cause for celebration.
We’re excited you agree and look forward to serving you again!
Everything they do is awesome
Everything they do is awesome. The quality is second to none. This is not for the person looking to buy costume jewelry. This is definite quality. You will NOT FIND BETTER DEALS ANYWHERE. The customer service is amazing as well. I promise if you try them once you will never go anywhere else.
13 March 2023
Reply from Gem Shopping Network
Hello Crystal,
First, we’d like to say thank you for posting your review. We take customer feedback seriously and look to it as a way to grow stronger and increase customer satisfaction.
We center everything we do around creating an amazing shopping experience for jewelry and gemstone collectors. We’re happy you recognized our hard work towards creating a great customer experience. Here’s to many happy returns to our platforms!
Always Perfection!
I have purchased multiple pieces from GSN, and every piece has been spectacular. Beverly Hills Estate is the vendor I look forward to the most and their pieces are always perfection.
17 March 2023
Reply from Gem Shopping Network
Hello Jen,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
Reply from Gem Shopping Network
Hello,
Thanks taking the time to post your review. Congratulations on your final payment! We're sorry to hear you have not received a notification concerning your Splitit account.
We will gladly reach out to our Splitit team to request another email be sent out to confirm your plan has cleared.
If you have any additional concerns, please feel free to reach out to our Customer Service team @1-888-391-9048.
Thanks for shopping with us!
I’m a new customer and have enjoyed all…
I’m a new customer and have enjoyed all the shows I’ve watched. Prices are great and have bought several pieces.
9 March 2023
Reply from Gem Shopping Network
Hello Kari,
Thank you so much for taking the time to leave us a glowing review! We're thrilled to hear that you're enjoying our shows and finding our prices to be reasonable. We're committed to providing quality entertainment at an affordable price, and we're so glad that this is coming across to our customers. We truly appreciate your patronage and look forward to bringing you even more great content in the future!
Feedback
I used to shop with you a lot but have changed to TVON because;
Free shipping
Free sizing
Unsurpassed quality-they only use VS2 diamonds in setting, they only sell all natural unheated stones & I can request an appraisal from AIGL at the time of purchase which costs an additional $20. It notes the natural, untreated stone & VS2 diamonds.
Awesome prices.
They do not sell estate pieces.
I like knowing what I am buying & with GSN, I don't know if stones are untreated nor the color clarity of diamonds. Sending items back & paying for sizing adds to cost of item without adding more value to piece.
14 March 2023
Reply from Gem Shopping Network
Thank you for taking the time to provide feedback Teresa.
We're sorry your shopping experience didn't meet our high levels of customer satisfaction. We take our commitment to the jewelry and gemstone collectors that use our platforms seriously and strive to make every purchase a cause for celebration.
We would love to assist you with finding a beautiful piece of jewelry and advise you to ask your Sales Rep for details when deciding on purchasing an item.
I hope in the future we could assist you with your purchase. Please feel free to reach out to our Sales @1-888-791-5776 with any questions about your jewelry selections.
I have purchased 2 items from your…
I have purchased 2 items from your store in total. One actually while watching the show, the other on line... I love both items.
But, I personally believe that your prices should semi-negotiable. In other words, ti be able to bid on!
1 March 2023
Reply from Gem Shopping Network
Hi Janet,
Thank you for your kind words and for being a loyal customer of our store. We are glad to hear that you love the items you have purchased from us.
Regarding the suggestion to have semi-negotiable prices, we appreciate your feedback. Our prices are carefully set to ensure that we provide our customers with high-quality items without compromising on our commitment to excellent customer service. However, we will definitely take your suggestion into consideration as we continue to improve our store experience.
Thank you for taking the time to share your thoughts with us. It is feedback from customers like you that helps us to continually evolve and provide the best possible service. We look forward to serving you again in the future.
Where is my refund?
Where is my refund? If I don't see a credit to the charge below (on my AMEX) by tomorrow (3/9), I will be reporting Gem shopping to the BBB and blacklisting you guys on every public forum including but not limited to Instagram, Twitter, Your own site and will have my Attorney intervene. I never received the item as I cancelled via your customer service an hour after I looked into the bogus stone.
On Sunday, March 5, 2023 at 07:18:29 PM EST, James Sapounakis wrote:
I purchased a Chromia jewelry item on Gem-shopping, a ladies 14kt Brazilian Paraiba Tourmaline, yesterday, (Sunday, March 5th at 3pm). I was excited to buy it than I noticed that Chromia had dozens of the same rings selling them in bulk. I knew something was up. No one sells Paraiba for $1,100 with a mass production of the identical rings. As it turned out the stone itself is a Paraiba Chalcedony Cabouchon selling for $5.99 at Etsy. I photographed the stone and it's identical in shade, color. etc. It' opaque. I want a credit issued to me James Sapounakis (customer of Gem-shopping). It's despicable that a high-end Jeweler and Gem-shopping stoop to the level of defrauding their customers. I will bring forth a lawsuit against both parties as I'm a Paralegal for a Wall Street Law Firm and seek to fulfil my due diligence. I'm asking that Chromia/Gem Shopping Network issue an immediately credit of $1,338.00 to my American Express Card ASAP! Thy have all my information on hand. Once this is completed, I request an email be forwarded to me.
6 March 2023
Unprompted review
Reply from Gem Shopping Network
Thank you for your feedback, James.
We take the opinions of our customers seriously because they help us grow and become a better business. Our goal has always been to make the customer our priority.
For 25 years, our expert team of gemologists and partners has sourced unique, stunning gemstones and jewelry. Each piece is thoroughly inspected to ensure its authenticity and quality.
Unfortunately, we were not able to reach you by phone. I’m in hopes that our conversation by email, answered questions you had concerning your cancelled order. Please feel free to reach out to us at @1-888-391-9048.
Reply from Gem Shopping Network
Hello Roberta,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
Listen and be kind
Every sales person should be kind. I had the unhappy experience with a woman who was somewhat nasty after I asked her to ask for free shipping and a lower price. She kept saying, “we don’t do that.” After my questions . Some sales people were nice but this person had such a negative attitude that it ruined what would have been such a fun experience.
21 February 2023
Reply from Gem Shopping Network
Thank you for taking the time to provide feedback Constance.
We’re sorry your shopping experience didn’t go as you expected. This is unusual, and your review will help us improve and strengthen our customer experience.
Please let us know if you need anything else!
I want say I’ve purchased many pieces…
I want say I’ve purchased many pieces of jewelry since I found GSM. Yesterday I received my
Riviera Necklace took my breath away from
Presentation to when I opened the lit box .
I want to thank Mike one of favorites for excepting my bid on the auction I was afraid to do it but he made it easy .
Sincerely, Julie Bonanca
2 March 2023
Reply from Gem Shopping Network
Thank you for your feedback Julie.
We’re happy that you had such a good experience shopping with us. It shows our efforts to make customers happy continue to be successful.
For 25 years, our team of expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is cause for celebration.
We’re excited you agree and look forward to serving you again!
Purchased jewelry Saturday and it…
Purchased jewelry Saturday and it wasn’t even shipped until late Wednesday. Given that I have to be at home to accept package, way too slow
23 February 2023
Reply from Gem Shopping Network
Thanks for your feedback.
We apologize that the order didn't meet your standards. Our dedicated team of gemologist and partners work hard to provide us with a unique selection of fine jewelry and exquisite gemstones. For 25 years, every item has been hand-inspected before shipment to ensure our top-quality standards get delivered in every box. Due to this, some orders can be delayed.
We're sorry if we let you down. Don't hesitate to get in touch with our team at (customerservice@gemshoping.com) and we will work to resolve any issues or concerns you may have.
I received my orderSapphire and diamond…
I received my orderSapphire and diamond earrings today and Boy am I disappointed they are nothing like your picture. Can't see a diamond.
30 January 2023
Reply from Gem Shopping Network
Hello Gloria!
We're sorry your order didn't meet your expectations. For 25 years, our expert team of gemologist and partners has sourced unique, stunning gemstones and jewelry.
Each piece is a thoroughly inspected to ensure its authenticity and quality. Please get in touch with our team, @1-888-791-5776 and we'll work to resolve any issues or concerns you may have.
We would love to speak with you and find something you will be happy and pleased with.
The earring were beautiful !
17 January 2023
Reply from Gem Shopping Network
Thank you for your feedback!
Our experts work hard to find you the pieces you adore! For over 25 years, we've mixed education and entertainment to create a one-of-a-kind platform. We look forward to helping you discover even more of what you love.
Customer service is great and sales…
Customer service is great and sales people are very happy. Like to see better quality in the 2500 to 3000 range.
26 January 2023
Reply from Gem Shopping Network
Thanks so much for your feedback! Our expert customer service representatives work hard to answer any questions you may have or to assist you with returning merchandise.
For 25 years, our team of expert gemologist and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration.
Please continue watching our Network in hopes you find something you will love for years to come.
Thanks again and call us for assistance anytime!
This ring is just what I have been…
This ring is just what I have been looking for, beautiful. If a customer needs to cancel an order, it should be clearly posted how to do that. That a customer needs to call, not send an email. The 10% off should be for all customers, not just new ones. Let customers know this is a one time discount.
16 January 2023
Reply from Gem Shopping Network
First, we'd like to say thank you for posting your review. We take customer feedback seriously and look to it as a way to grow stronger and increase customer satisfaction.
You can find our Return Policy at the bottom of every Invoice or visit our website, gemshopping.com and select Returns under "Our Company" at the bottom of the web page. We have posted a video with detailed instructions for returning merchandise.
For 25 years, our team and expert gemologists and partners have provided exquisite gemstones and stunning jewelry for collectors, ensuring every purchase on one of our platforms is a cause for celebration.
Thanks again for shopping with us!
Easy ordering and helpful tracking
The online ordering was easy to do and I could on d easily see what I was being credited or charged. Once my purchase finally shipped (I began to worry when a week went by!), I was given FedEx updates so I knew when my purchase would be delivered. Very accurate!
23 January 2023
Reply from Gem Shopping Network
Thank you for taking the time to post your review. We're happy that you had such a good experience shopping with us. It shows our efforts to make customers happy. We're excited you agree and look forward to serving you again!
Love the amazing prices
Love the amazing prices, and fantastic pieces of jewelery. Have placed many, many orders, and will be placing many more in the future. Gem Shopping is great in every aspect.
9 January 2023
Reply from Gem Shopping Network
Hello K,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
Reply from Gem Shopping Network
Hello Gary,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
Constantly Shopping at GSN!
I have been shopping with GSN since 2018. Customer service reps are fantastic, selection of jewelry and all the collections offered are excellent. What more could a shopper ask for? From custom made jewelry by Ben to lavish estate jewelry, I couldn't be happier with everything I have purchased! Thank you GSN!
31 December 2022
Reply from Gem Shopping Network
Hello Angela,
Thank you for taking the time to post your review. For 25 years, Gem Shopping Network has worked to ensure that every purchase on our platforms is a cause for celebration. Your feedback lets us know we’re achieving our goals. Thanks for shopping with us!
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