Geeks2U Reviews 

743
TrustScore 3.5 out of 5

3.7

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Rated 5 out of 5 stars

Matthew arrived promptly, was extremely courteous and fixed my problem within a very short period of time. But he went even further in cleaning up my hard drive of excess apps & unused files which gai... See more

Company replied

Rated 5 out of 5 stars

Requested a house call for my printer issue. Service tech showed up on time, fixed the problem. Whenever I have had a computer problem, they are my "go to" company

Company replied

Rated 1 out of 5 stars

Any company or service that offers NO FIX NO PAY, but demand PAYMENT UP FRONT pretty much sums up the company, my afbice RUN LIKE HELL!!!!

Company replied

Rated 5 out of 5 stars

Friendly, quick and all up and running smoothly - if only the same could be said of the interaction with Telstra who, despite their High Fees and Charges, seemingly deliberately make things difficult.... See more

Company replied

Company details

  1. Computer Repair Service
  2. Computer Service
  3. Computer Support and Service Company
  4. Phone and Internet Service

Written by the company

Geeks2U provides same day computer repairs for your PC, Mac, laptop or home network. We have computer technicians all across Australia from Sydney to Perth.


Contact info

3.7

Average

TrustScore 3.5 out of 5

743 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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3.7

All reviews

(743)

24 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Geeks to U are always helpful caring…

Geeks to U are always helpful caring and professional. I have used them about 5 times in the last 6 months.
Their contractors are knowledgeable and fast. Have assisted me twice with scams and hacking problems. Highly recommend their support staff and operators.

14 May 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thank you so much for your feedback Susan, I'm pleased we've been able to help!

Rated 5 out of 5 stars

Great Service from Geeks2U

Arrived promptly on-time, no fuss, no posing, simply got straight into it and methodically resolved the issue. Friendly service, kept me informed throughout proceedings and openly answered all related questions I had. I was very happy with the quality of service and the outcomes.

11 May 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback, I'm so pleased to hear we could help!

Rated 5 out of 5 stars

Great service

Andrew was fantastic,efficient,professional and fast in resolving our computer issues.
Would definitely recommend their business for anyone else needing their help

13 May 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback! We'd be more than happy to get Andrew back out to you, should you require assistance in the future

Rated 1 out of 5 stars

My Trustpilot review on my experience…

My Trustpilot review on my experience prompted a phonecall from Geeks2U; as in their reply to that review. However I was interstate, teaching at the time the call came in, so was unable to respond. I responded after my session (after hours) but the number did not connect and the text message I sent "could not be delivered". I would like to speak with someone who actually knows my issues, however Geeks2U should email or text me the number of that contact person with whom I can connect, subject to my own availability. Otherwise, customer service is just lip service.

2 May 2024
Unprompted review
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Reply from Geeks2U

Hi Gloria, thank you for your feedback.
I can see you have now been in touch with us, and we have booked a service to resolve your ongoing issues.
If there is anything further we can assist with, please contact us on 1300 433 572.
Kind regards,
Chelsey @Geeks2U

Rated 5 out of 5 stars

Phone issue resolved in less than an hour!

Setting up a new iPhone somehow managed to lock me out of my email account. When i phoned Geeks2U I was hoping for a miracle. They were able to send someone to help, the next day. Bills communication was great, as he had been delayed with a previous job. He sorted out my iPhone/ email issue with calm and patience, and managed to find a way through the Yahoo log in and password maze. I would never have managed this without his expertise. Thanks so much!

2 May 2024
Unprompted review
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Reply from Geeks2U

Thank you for your great feedback Gail! I'm pleased Bill was able to help, and we'd be more than happy to have him back out to you should you require it in the future

Rated 5 out of 5 stars

Thanks Alexis

Thanks Alexis - professional, patient and knew how to get the job done efficiently while sorting out red flags along the way. A seamless experience, can’t thank you enough!

2 May 2024
Unprompted review
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Reply from Geeks2U

Thank you for your kind word Sherrilyn! We'd be more than happy to have Alexis out to you if you need further help in the future

Rated 5 out of 5 stars

Would definitely recommend

Convenient - good customer service in terms of the booking and follow up. And a friendly/helpful and on time technician.

30 April 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Mag, I'm pleased we could help!

Rated 2 out of 5 stars

After 2 sessions still no result

After 2 sessions ($316) still no result - new laptop setup and transfer of mail and other data from old pc and laptop. Should have asked neighbour's kid

2 February 2024
Unprompted review
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Reply from Geeks2U

Hi Dan,
Thank you for your feedback.
I'm sorry to hear you haven't had a positive experience with us!
Could you please share your customer or job number, and I will have a member of our customer service team give you a call to discuss your service.
Kind regards,
Chelsey @Geeks2U

Rated 5 out of 5 stars

Casey was very helpful and…

Casey was very helpful and knowledgeable. Nothing was too much trouble for him, he went above and beyond too help me out with my printer and computer issues. He is a credit to the company, and i have no trouble recommending him to other customers.

26 April 2024
Unprompted review
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Reply from Geeks2U

Thank you for your kind words Michael, I'll be sure to pass them on to Casey!

Rated 5 out of 5 stars

Most reliable service

Have used Geeks for many years.
Extremely happy with the service of Jason.
I have never had any problem with them.

Highly recommended.

24 April 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback Lionel! We'd be more than happy to have Jason back out if you need assistance again in the future!

Rated 5 out of 5 stars

Great service

Great service. Prompt. Helpful and offered great tips to help mitigate issue should it occur again. Ran multiple diagnostic tests to ensure all ok. Reset apps so they’re not draining resource at start up.

22 April 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thanks for your feedback, I'm pleased we could assist!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, Michael's knowledge and understanding of the issue was outstanding. Was able to diagnose and resolve the problem. Highly recommend and will use again, thank you Michael

14 April 2024
Unprompted review
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Reply from Geeks2U

Thank you for your feedback! I'm pleased to hear Michael was able to help, and we'd be more than happy to get him back out to you should you require help in the future

Rated 5 out of 5 stars

Rob is fabulous

Rob went above and beyond and is such a lovely man. I hope he stays with the company so that I can keep using him!

10 April 2024
Unprompted review
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Reply from Geeks2U

Thank you Kate, we'd be more than happy to get Rob out to you again if you need help in the future!

Rated 5 out of 5 stars

Marc was very helpful

Marc was very helpful. Resolved my problem in a calm, methodical way. I was very impressed with his service.

11 April 2024
Unprompted review
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Reply from Geeks2U

Thanks Rob! I'm glad Marc could help!

Rated 5 out of 5 stars

Joel was extremely helpful

Joel was pleasant, patient, knowledgeable and very efficient. I could not have been more pleased.

11 April 2024
Unprompted review
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Reply from Geeks2U

Thanks for your feedback Bill! I'm happy to hear you had such a positive experience

Rated 5 out of 5 stars

Anthony was so patient and helpful

Anthony was so patient and helpful. Spent quite a bit of time emails all fixed among other issues as well. Lovely man would recommend him to anyone, and will use Geeks again if necessary.

9 April 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thank you for your feedback Diane! We'd be more than happy to have Anthony back out to you if you need help in the future!

Rated 5 out of 5 stars

You can have confidence in Geeks2U

When I phoned Geeks2U and spoke to Holly she was most friendly and helpful. She arranged for a visit as soon as possible because I was having problems with my computer. I am housebound, so use my computer to keep contact with friends.
When Thomas came he soon sorted my problems and also gave me many useful tips.

5 April 2024
Unprompted review
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Reply from Geeks2U

Thank you so much for your feedback Jackie, I'll be sure to pass it on to Holly and Thomas!

Rated 5 out of 5 stars

Thank you Harry

Harry was polite. cheerful, positive and efficient. He diagnosed the problem, explained it to us and set about remedying it. We are most grateful to Harry and to geeks2u for sending him to us. We couldn't be happier.Thank you. Michael and Margaret.

24 March 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thank you for your kind words Michael!
We'd be more than happy to have Harry out to you if you require more help in the future!

Rated 5 out of 5 stars

Malcolm's House-call

Malcolm was very efficient and explained what he was doing and why he was doing it. He checked all hardware connected to wi-fi. I am not a technically inclined person but, I now understand more than I did before. Full marks to Malcolm.

22 March 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thank you for your feedback Maxine! We'd be more than happy to have Malcolm out to you again in the future!

Rated 1 out of 5 stars

NEVER AGAIN.......UNUSABLE $3,000 computer

Buy computer use Geeks set up and data transfer, magnificent. Computer broken within month, new computer same office, use Geeks. ABSOLUTE BLOODI DISASTER. Unusable computer. Double saving so new M'soft says full. Keeps slipping between multiple files. And they are suing me for $49. Dont know if this will ever be fixed. Dont go near them. Get someone you can trust. SO THIS IS AN ADD ON. GEEKS IS ASKING FOR MY INFO HOWEVER THERE IS NO METHOD TO RESPOND.

21 January 2024
Unprompted review
Geeks2U logo

Reply from Geeks2U

Thank you for your feedback Sarah, I'm sorry to hear you haven't had a positive experience with us.
I have not been able to locate your customer file, could you please reply with your job or customer number, and I will have a member of our customer service team give you a call to discuss your concerns.

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