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GB DIY Store Reviews 264

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TrustScore 5 out of 5

4.9

Home Improvement Store
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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their excellent quality, perfect fit, and accurate descriptions, often highlighting the detailed specifications and helpful guides that simplify product selection. Many people also appreciate the competitive pricing and the overall ease of the ordering process, finding the website user-friendly and efficient. The delivery service is consistently noted for its speed and reliability, with items arriving quickly, well-packaged, and in perfect condition. However, some customers also noted occasional issues, such as receiving a faulty item or a product with a minor paint chip. In these instances, the company promptly sent out replacements, demonstrating effective customer service in resolving these concerns.

What people talk about most

Product

People report positive experiences with product. Customers are very happy with the product quality, noting... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the speed of delivery, with orders... See more

Quality

Users describe positive interactions with quality, frequently praising products for being exactly as... See more

Price

Customers consistently note positive experiences with price. Many reviewers highlight that products are... See more

Order

Reviewers mention positive feedback about order. Customers found the ordering process easy, often praising... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Had the awful experience of the sliding lock gearbox go on my front door and in today’s world can’t have a swing front door ! Tried all the usual high St suppliers and no luck,on the internet for ages... See more

Rated 5 out of 5 stars

Fantastic website with much needed instructions and diagrams for me (66 year old lady) on how to order the correct PVC door handle replacement. Great prices with product options. Order arrived the... See more

Rated 5 out of 5 stars

Ordered wrong item online, my fault. Took door gearbox back as only half hour drive and the man was extremely polite and helpful. We did take the original for comparison and he quickly identified the... See more

Rated 5 out of 5 stars

This is not the first time I’ve purchased from GB DIY and as before the items arrived quickly and just as described, their website makes it easy to buy the correct handle for your door, there are seve... See more

Company details

  1. Home Improvement Store
  2. Hardware Store
  3. Locks Supplier

Written by the company

GB DIY Store is a family run, UK based company, which offers an extensive range of uPVC hardware which includes window handles and door handles, repair parts, tools and fitting supplies. The team here has over 25 years experience in this industry, we have literally done it all. We started out manufacturing and installing windows and doors and slowly progressed in to repairs. Now, we offer a very extensive range of repair parts for windows and doors. With our knowledge and wide range of repair parts, we can solve any problems you may have with your uPVC windows and doors. Whether its a repair, upgrade or just some good old fashioned advice, we've got it. Our team is always happy to help, so please do not hesitate to contact us.

Contact info

4.9

Excellent

TrustScore 5 out of 5

264 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

I couldn't find what I needed on the…

I couldn't find what I needed on the web site so I telephoned their office, I was very happy with service given which enabled me to buy the correct door furniture. It arrived next day and fitted perfectly.
Great service at a very reasonable price
Kurt Lincolnshire

13 November 2024
Unprompted review
Rated 5 out of 5 stars

Great supplier

Easy to use website and quick delivery. Goods fully met my need and only took a few mins to fit and look great

11 November 2024
Unprompted review
Rated 5 out of 5 stars

UPVC Hinges

I was able to upload a photo of my old hinges, they looked at and advised which one's would replace them.
Friendly helpful and the replacements were great.
Good delivery speed too.
Thanks

1 November 2024
Unprompted review
Rated 5 out of 5 stars

New Conservatory handles.

I have looked everywhere locally and could not find the correct handles. Found this site who had the correct handles. Ordered 2 sets and they are now fitted. Look really good. Great shop will use again.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

I am a retired master locksmith who was…

I am a retired master locksmith who was doing a favour for my good friend’s daughter I needed a avocet multi lock I went on internet to view various companies who could supply a lock I was alarmed at the price some companies where asking for a new lock anything from £75 to £115 I then found GB DIY store with the best price of £50.29 which was the price I expected to pay so I ordered one and it was delivered within 3 days. I will certainly be ordering from them again on the next favour job I do for friends or family

29 October 2024
Unprompted review

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