Gateway Mortgages Ltd Reviews 

247
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 46 reviews, reviewers overwhelmingly had an excellent experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and genuine care, making the entire process smooth and stress-free. Many people highlight the outstanding service, noting that the team goes above and beyond to provide clear explanations and support at every step. Reviewers frequently commend the excellent customer service, emphasizing the quick response times and constant updates that kept them informed throughout their journey. This efficient and supportive approach made complex processes feel easy and stress-free for many, leading to a highly recommended experience.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professionalism, friendliness, and... See more

Service

Users describe positive interactions with service, consistently recommending it for its professional,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting the helpfulness and... See more

Response time

Customers had positive experiences with response times, with many reporting that their mortgage offers were... See more

Reviews shaping this summary

Rated 5 out of 5 stars

James was absolutely brilliant helping us as first time buyers! From start to finish, he was always took time to explain everything in "simple" terms. I honestly don't think our experience would've we... See more

Company replied

Rated 5 out of 5 stars

Vanessa at Gateway Mortgages is amazing and has guided me through the mortgage process on multiple occasions over the years - I wouldn’t use anyone else! Her years of knowledge and expertise ensure t... See more

Company replied

Rated 5 out of 5 stars

If I could give 10 stars I would!! James hardy was absolutely fantastic from start to finish. They took the time to explain everything clearly, answered all my questions, and made the entire mortgag... See more

Company replied

Rated 5 out of 5 stars

I can't thank the team at gateway mortgages enough especially James and Vanessa who not only sold my property very quickly, but arranging my new mortgage for my new property, I can't recommend this co... See more

Company replied


Company details

  1. Mortgage Broker

Written by the company

Moving home, remortgage, capital raising for home improvements, investment property - buy to lets, life insurance, general insurance if you would like any advice or help on any aspect of the above please call one of our experienced advisors today


Contact info

4.9

Excellent

TrustScore 5 out of 5

247 reviews

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4.9

All reviews

(247)

44 reviews in the last 12 months

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Rated 5 out of 5 stars

James and Karen have been nothing but…

James and Karen have been nothing but brilliant in their efforts and service. They’ve reassured and supported us throughout the whole process.

We now have an approval for our first home, thanks to Gateway Mortgages.

Thank youu James, thank you Karen !

7 November 2022
Rated 5 out of 5 stars

You've done it again Gateway Mortgages! Thank you

Natasha and her team at Gateway Mortgages have been giving us the best customer services and deals for years. Even when we've been at our most vulnerable Natasha put our mind at ease and helped us through it. An amazing friendly and helpful team. Would definately recommend

27 October 2022
Unprompted review
Rated 5 out of 5 stars

Excellent company

I can highly recommend Natasha and her team. I have used Gateway Mortgages for many years and every time the service is faultless. George has been handling my application this time and has been great, providing a friendly and professional service. I have also used their Will service and Karen was really helpful. Thanks to all of you for once again providing a friendly, professional and superior service. I always feel like I’m in safe hands.

20 October 2022
Unprompted review
Rated 5 out of 5 stars

Brilliant customer service

George was so helpful throughout the whole process. Was very great at explaining things & helping us to get everything done, we started the process in June so it’s been along time to complete but he was brilliant through out.

16 September 2022
Rated 5 out of 5 stars

First class service, would recommend!!

Couldn’t rate Gateway mortgages enough. We had first class service from Lisa and George, they couldn’t have been more helpful. They gave us all the information we needed with constant updates on how our application was going and would recommend them to any of my friends and family. 5⭐️

31 August 2022
Rated 5 out of 5 stars

Great friendly service

Great friendly service. Everyone at gateway mortgages has helped our mortgage and move to go through very easily. Would highly recommend!

22 August 2022
Rated 5 out of 5 stars

Highly recommend!!

Thank you very much Vanessa and Karen for your assistance and help throughout the mortgage process. I have used Gateway mortgages for a number of years now they have always delivered fantastic advice and communication throughout.

11 August 2022
Rated 5 out of 5 stars

Great service

Fast, efficient service! Karen always answered any questions I had promptly and Vanessa helped me find the best mortgage for me! I would definitely recommend and use again!

9 August 2022
Rated 5 out of 5 stars

Superb Company

We have been working with Gateway for a number of years now. Their Customer Service is superb and they always keep you in the loop with progress. I would recommend them to anyone wishing for a quality, friendly service.

9 August 2022
Rated 5 out of 5 stars

Cannot fault the service.

Can’t thank everyone at Gateway enough for all of the help and advice they gave us on securing our first house. Friendly and professional approach and all round nice people. Never once felt pressured into anything; very impartial and appreciated all of the options offered so that we could make our own informed decision. Have already recommended to one friend and will continue to do so. Thanks again James, Karen and all at Gateway.

4 August 2022
Unprompted review
Rated 5 out of 5 stars

Amazing team!

Our experiences with Gateway Mortgages were really positive. Lisa, Nicky and Karen were all amazing. We brought with us a few complications but they found us a solution easily. The service was helpful, timely and friendly. 5 star service.

29 July 2022
Rated 5 out of 5 stars

Amazing service from Gateway Mortgages

Amazing service from Gateway Mortgages. They were so helpful along the whole process. They kept in touch with me through every step and managed to find us the best deal. Quick, seamless service and I would definitely recommend. THANK YOU!

27 July 2022
Rated 5 out of 5 stars

Webb re morg

Excellent service great people to deal with
Vanessa and Karen with our re morg
And Karen also for our wills
So friendly and helpful

15 July 2022

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