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gassafetycerts.com Reviews 952

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TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 106 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service and the professionalism of the staff, describing them as courteous, efficient, and helpful. Many appreciate the quick response times, making the overall experience smooth and easy, from booking to the actual service. However, some customers experienced issues with the booking process and communication, mentioning difficulties in getting in touch with the company and occasional delays in receiving certificates. A few people also noted problems with engineers not arriving as scheduled or with the thoroughness of inspections.

What people talk about most

Service

Users describe positive interactions with service. Customers frequently praise the promptness,... See more

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the engineers for being... See more

Booking process

Clients share ambiguous opinions on the booking process. Many reviewers found the online booking to be easy,... See more

Customer communications

Consumers find contact to be ambiguous. While some reviewers praise the ease of online booking, great... See more

Response time

People report positive experiences with response times. Customers appreciate the prompt calls to arrange... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Engineer was spot on time,extremely courteous, explained what he would be doing and even showed me as he did some of it....booking was super easy and had appointment within a week....Great service an... See more

Company replied

Rated 5 out of 5 stars

I needed a gas safety certificate for my tenanted property quite urgently. I had never dealt with this company before but the whole process was made so easy. The website was easy to navigate, the cust... See more

Rated 5 out of 5 stars

The service was outstanding. Ellis was exceptional. He made the process extremely easy and took away all the headache from start to finish. I truly wish that other companies conducting even a simil... See more

Rated 5 out of 5 stars

Guy initially said could not do gas safe cert for 2 weeks when I told him it was running out on the 17th april he rearranged and managed to get it sorted on the 16th very happy with the service will d... See more

Company replied

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

952 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Took until the third booking!

Took until the third booking for the Engineer to arrive. Bournemouth is in the Company’s Bristol “region”, so hardly local.
After payment, I was informed the firm only do morning bookings- hardly ideal!
Far better to chose a local firm with a local, more flexible engineer!

14 July 2025
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Reply from gassafetycerts.com

Hi Andrew,

I’m really sorry to hear about your experience — we completely understand how frustrating it must have been to face multiple reschedules and limited flexibility, and we sincerely apologise for the inconvenience caused.

While we do our best to assign the closest available field worker, we sometimes use engineers from surrounding regions to ensure the work gets carried out as quickly as possible — especially during busy periods. That said, we fully appreciate that this isn’t always ideal, and we’re reviewing your feedback to help improve both our scheduling and communication processes.

Thank you again for taking the time to share your experience. If there’s anything else we can help with, please don’t hesitate to get in touch at info@propcert.co.uk.

Best regards,
Hayley
Customer Service Manager

Rated 3 out of 5 stars

You get what you pay for

Poor customer service.
Very hard to speak to someone over the phone or via the Chat. There should be more representatives manning these communication channels.
The service provided by the actual contractor was excellent, but as the intermediary, PropCert need to do better.

27 June 2025
Rated 5 out of 5 stars

Easy process

Easy process, straight forward. Nice communication. Easy to deal with and fast. All good.

10 June 2025
Rated 5 out of 5 stars

All good

All good. Quickly responded. Had electric and gas certs for selling my house.
Came when arranged, very helpful with what they were doing, clean and tidy. No stress

17 June 2025
Rated 1 out of 5 stars

Everything went wrong

Everything went wrong, Gas Safety Check Carried out and after few weeks servicing carried out, the engineer who carried out servicing said that the boiler is not safe due to the gas valve in boiler and capped it off. How this is not picked up by Gas Safety engineer, if boiler is deemed danger? Hence all went wrong.

3 June 2025
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Reply from gassafetycerts.com

Dear Gurinder,

We’re so sorry to hear about your recent experience and truly appreciate you taking the time to share your feedback.

First and foremost, please accept our sincerest apologies for the inconvenience and frustration caused. We completely understand how concerning this must have been, and we want to reassure you that your safety and satisfaction are incredibly important to us.

Our field worker attended the property as requested to carry out the necessary remedial repairs, and we can confirm that the updated Gas Safety Certificate was sent to you yesterday.

If there’s absolutely anything else you need, or if you have any further concerns at all, please don’t hesitate to reach out to us directly at info@propcert.co.uk — we’d be more than happy to help.

Thank you again for your feedback, and we’re truly sorry for the inconvenience caused.

Warm regards,
Hayley
Customer Service Manager

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