Needed help with my personal router that didn't let internet through. I'm not very good on this myself but Louis helped me and even if the router was private he solved it.
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See what reviewers are saying
Very quick and professional help provided by the support team (Ilshat). My old alarm stopped working after 10 years, after contacting support my new alarm (Gardio v2) was deliver a few days later. Ins... See more
Company replied
Exellent bemötande and dialog with three of your personal. Anton, Oskar A and Yasmine!🤗 Sms with good clear information. Good knowledge, very helpful and a big willingnes to be of service by try... See more
Company replied
Signed up for internet in a package deal with fiber installation from Openinfra. Even though fiber is installed now and I started being invoiced (!) I have yet to receive a router and access to intern... See more
Company replied
Company details
Information provided by various external sources
Hemlarm med kamerabevakning och HD-bilder i mobilen från Gardio. Larmcentral och väktare. Läs mer här eller ring 0775-333 005 så hjälper vi dig!
Contact info
Lings väg 2, 16970, Solna, Sweden
- 0775-333 005
- info@gardio.se
- gardio.se
4.4
Excellent
753 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick and very service oriented customer service
I want to thank Zeki for being very helpful and quick in answering my service request today. In a matter of minutes I had my questions answered, and who doesn't appreciate companies who still has a real person at the other end of the line in this day and age? I have no experience of Gardio's products, but their customer service rocks! Thank you Zeki!
19 January 2024
Unprompted review
Reply from Gardio
Hello Johanna,
Thank you so much for your kind feedback about me!
It truly pleases me to know that you are so satisfied with the support you've received from me and that you feel so content!
I'm always here if you need help with anything else, so don't hesitate to reach out!
Best regards,
Zeki from customer service
Quick turnaround getting new Alarm installed!
Very quick and professional help provided by the support team (Ilshat). My old alarm stopped working after 10 years, after contacting support my new alarm (Gardio v2) was deliver a few days later. Install and setup took less than one hour, works perfect so far, hoping for 10 more years without problems.
18 January 2024
Unprompted review
Reply from Gardio
Hello Ted!
How wonderful that you feel so satisfied with my handling of your matter.
It truly makes me happy!
I'm always here if there's anything else I can assist you with. Feel free to contact me anytime!
Best regards,
Ilshat at customer service
Very supportive customer service
Very supportive customer service! Always help to troubleshoot any issues fast and on-spot!
Special thanks to Ilshat!
17 January 2024
Unprompted review
Reply from Gardio
Hello Prog!
How wonderful that you feel satisfied with my handling of your matter; it is greatly appreciated!
Feel free to contact me if there's anything else I can assist you with!
Best regards,
Ilshat from customer service
Good quick response.
17 January 2024
Unprompted review
Reply from Gardio
Hello Johan!
Thank you so much for your feedback regarding the support you've received from us!
We're always here if there's anything else we can assist you with!
Best regards,
Casper from customer service
Very good service.
17 January 2024
Unprompted review
Reply from Gardio
Hello Anette!
Thank you so much for your kind review of us.
Don't hesitate to reach out if there's anything else we can assist you with in the future!
We're always here for you!
Best regards,
Ali from customer service
Thank you for speedy support.
Thank you for speedy support.
I am satisfied for rapid solution on my nonwanted facture.
My contact-person was very glad and friendly.
12 January 2024
Unprompted review
Reply from Gardio
Hello Elisabeth!
How wonderful to hear that you are so pleased with the handling of your matter.
We are always here if there is anything else we can assist you with!
Best regards,
Casper from customer service
Everything was super helpful and easy…
Everything was super helpful and easy thanks to Emma at Gardio!
11 January 2024
Unprompted review
Reply from Gardio
Hello Christian!
It makes me so happy that you feel so satisfied with the support you've received from me.
You can always reach out to me if there's anything else you might need help with in the future!
Best regards,
Emma from customer service
Friendly, positive support and Service
Responding our somewhat nonstandard request with positive tone and no hesitation to troubleshoot to find a solution. Ilshat showed great system knowledge and aquired assistance from collegues while triubleshooting. Good teamwork action.. Called back to confirm solution until it became a sucess.
9 January 2024
Unprompted review
Reply from Gardio
Hello Dag!
I'm truly pleased to read your feedback regarding the support you've received from me. This is exactly what we aim for, providing the best support to our customers!
Thank you so much for your kind words about me! You can always reach out to me if there's anything you need!
Best regards,
Ilshat in customer service
Rating for helpdesk
I´m not rating the solution delivered by Gardio, but the help given by help-desk have been very good (This time it was Zeki.).
29 December 2023
Unprompted review
Reply from Gardio
Hello Christer!
Thank you so much for your feedback regarding the support you've received from me!
If you feel that there's anything else I can do for you, please feel free to reach out to me again.
Best regards,
Zeki from customer service
friendly and competent customer service
I would give Ilshat 5 stars for his great customer service, but I am taking one off because although he is great, there are areas where Gardio overall need to improve, like for example not being able to phone customers who are outside Sweden, or for a while, the main customer service number being inaccessible outside Sweden (now fixed thank goodness).
I found Ilshat very friendly and service oriented. He was able to solve problems himself - which is a relief after customer service experiences with other organisations where the call centre agent has not got the authority to solve a problem and is also not allowed to put you through to a more senior person who has the authority - so frustratingly issues do not get fixed (yes - I am talking about you Orange Belgium!)
20 December 2023
Unprompted review
Reply from Gardio
Hello Gile!
Thank you so much for your kind review regarding the support you've received from me. It truly makes me happy!
Thanks for your feedback as well, we'll take that into consideration!
We always strive to provide the best support to our customers, and we can do that best with customer feedback.
You can always reach out to me if there's anything!
Best regards,
Ilshat at customer service
Faraz was very nice
Faraz was very nice, skillful, thorough and fast. He helped me out in a very pedagogic way and reconnected every time after being in contact with Open Infra.
This is a "Helpdesk" at it's best👍
22 December 2023
Unprompted review
Reply from Gardio
Hello Niklas!
Thank you so much for your kind review regarding the support you've received from me, it truly makes me happy! I'm always here if there's anything else I can assist you with!
Best regards,
Faraz from customer service
Fast replay on my questions.
18 December 2023
Unprompted review
Reply from Gardio
Hello Anders!
Thank you for taking your time and providing a positive review about us here!
We are always here if there is anything else you need assistance with.
Best regards,
Ali at customer service
They called me!
A customer servicethat Called me back the next day when I did not reach them the night before.
Excellent! And I got my fiber back.
28 November 2023
Unprompted review
Reply from Gardio
Hello Irene!
Thank you so much for your review; it truly makes us happy! We always aim to provide the best support to all our customers.
Don't hesitate to reach out if there's anything you need in the future!
Best regards,
Amir from customer service
Excellent support but tricky to install cameras
The support has always been excellent when I have used it. The only negative I have experienced with Gardio is when installing the new type of cameras.
I had to spend quite some time to make them to accept the two QR-codes and that was very frustrating.
28 November 2023
Unprompted review
Reply from Gardio
Hello Bernt!
We are truly delighted that you are so satisfied with the support you receive from us. We appreciate your feedback and will certainly take it into consideration. We always strive for the best for our customers, and your input is important to us in our efforts to improve.
We are always here if there's anything you need!
Best regards,
Casper from customer service
Amir was very nice and helpful
Amir was very nice and helpful. I got very quick help!
24 November 2023
Unprompted review
Reply from Gardio
Hello Imran!
That really pleases me!
Thank you so much for taking the time to leave a review here!
We're always here if there's anything.
Best regards,
Amir in customer service.
Service minded support
Five stars to Gardio support (Amir) who helped out in the best way possible. 🤩
22 November 2023
Unprompted review
Reply from Gardio
Hello Karin!
I'm so pleased that you're satisfied with the handling of your case!
You can always reach out to me if there's anything else I can do for you!
Best regards,
Amir from customer service
Really fast and great help!
18 September 2023
Unprompted review
Reply from Gardio
Thank you very much, Linn, for your review! How lovely to hear!
Best regards,
Ali
Took some time to get a response but…
Took some time to get a response but when in contact the solution was quick and helpful.
2 August 2023
Unprompted review
Reply from Gardio
Hello Fredrik!
We sincerely apologize for the time it took before we could handle your matter.
Unfortunately, we are currently experiencing a high workload and are doing our best to respond to our customers as quickly as we can.
It's wonderful to hear that we managed to resolve your matter so swiftly in the end!
Thank you very much for your feedback!
I got fast and good help
I got fast and good help when I lost connection to the internet
15 July 2023
Unprompted review
Reply from Gardio
Hello Åke!
Thank you for your kind feedback! It's wonderful that it got resolved so quickly!
We are always here if there is anything else you need help with!
Thank you four your help
31 May 2023
Unprompted review
Reply from Gardio
Hello Kent! Thank you very much for your review!
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