The Garden Trellis Company Reviews 

1,102
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 44 reviews, reviewers overwhelmingly had a great experience with this company and truly appreciate the beautiful product designs. Customers frequently praise the top-notch quality of the items, mentioning that purchases arrive quickly, are securely packaged, and look stunning once installed. People also point out the wonderful customer service, noting that delivery drivers are very considerate and helpful during drop-off. Some reviewers were not happy with long lead times, noting that delivery schedules and updates were poorly communicated after placing an order. Furthermore, a small number of consumers mentioned receiving goods with rough wooden surfaces, minor transit damage, or lightweight timber sections.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the excellent quality and... See more

Quality

Reviewers mention positive feedback about quality, highlighting that the products are well made, sturdy, and... See more

Delivery service

Users describe positive interactions with delivery_service, highlighting quick shipping and prompt arrivals.... See more

Service

Clients share positive opinions on service, highlighting excellent support from the initial enquiry through... See more

Order

Consumers find order satisfaction to be high, praising the excellent quality products and easy purchasing... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The delivery arrived just when I anticipated, and the sizing was accurate. I'm very pleased with the product's quality. I even had the chance to speak directly with a technical expert regarding a ques... See more

Company replied

Rated 5 out of 5 stars

Terrific quality product and excellent sales and aftersales service. A pleasure to deal with. Ignore that its expensive. Cheap trellis lasts no time at all and looks shoddy very quickly. The Iroko... See more

Company replied

Rated 5 out of 5 stars

I chose the trellis painted - extra painting was not cheap but it saved a load of time (having painted trellis myself in the past). Delivered on time - though the advice of delivery time went into my... See more

Company replied

Rated 5 out of 5 stars

Excellent product and rapidly despatched. A bit pricey, I first thought, but on receipt I found the quality so vastly superior to local garden centres.

Company replied


Company details

  1. Fence Supply Store

Written by the company

Garden Trellis Company sell Trellis, Fence Panels, Arbours & more, with outstanding customer service. FSC certified wooden joinery available ready painted.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(1,102)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service by phone

Excellent customer service by phone. Products have a very good standard of finish and are well protected in their packaging. I have no hesitation in recommending the Garden Trellis Company and will no doubt be a repeat customer.

25 November 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with everything. Thank you for taking the time to gives us a positive review.

Rated 5 out of 5 stars

Exelent quility.

Exelent quility.
Very happy with the result

11 November 2024
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for the top review!

Rated 5 out of 5 stars

Great company

Great company , communicated on Delivery all the way through , delivery arrived on time .
The fence panels are exactly as described and expected for this price range . A first class experience .

12 November 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with our service. Thank you for the top review.

Rated 4 out of 5 stars

Good experience overall

Ordering process was good and trellis was delivered as per invoice. Trellis quality is very good though quite expensive. Would I use Garden Trellis again, yes I would.

5 September 2024
Rated 5 out of 5 stars

Great product

Great product, delivered when promised.

2 September 2024
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for the top review!

Rated 2 out of 5 stars

Poor quality product

The fencing we ordered looks good on the website but we received poor quality panels, twisted capping and timber that was not the advertised dimensions. The cutting service is useful but expensive.

14 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for taking the time to leave us a review. We are very concerned about your comments. We have looked at your order and cannot see that you have contacted us about any issues. Can you please advise what the issues are with the panels and what the dimensions were as these should be as advertised and we have not been made aware by any other customers that there has been an issue with them. Regarding the top capping, due to the long lengths of these, they can have some movement, but it should not be so much that it does not rectify once screwed down to the top of the posts. Can you please send in some images of the warped capping and faulty panels so we can look to get these swapped over for you. We look forward to receiving your response and the opportunity to resolve this for you.

Rated 5 out of 5 stars

I visited Clacton-On-Sea

I visited Clacton-On-Sea in order to place my order and was given all the help that I needed. Delivery worked well.

10 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for your positive review.

Rated 5 out of 5 stars

Excellent people to deal with - High quality 6ft tall open trellis.

Excellent people to deal with. Very high quality 6'' x 6'' Open bow top trellis, very hard to find any that are quality made, these are. Delivery was super fast with there own driver who was very helpful. My neighbour now wants them for his garden,

15 August 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear your are happy with everything! Thank you for the very positive review!

Rated 5 out of 5 stars

Quality product and service

Great first experience of this company. The trellises arrived quickly and in good shape and are excellent quality. They also answered a query I had very quickly.

30 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thanks for taking the time to give us the top review!

Rated 5 out of 5 stars

This is a local company

This is a local company, I asked for a certain type of trellis. Luckily for me, they had one already to go. So, all I done was paid, put it in my car and install it, on the same day! Was easy....

19 June 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for the top review!

Rated 4 out of 5 stars

I was extremely impressed with the…

I was extremely impressed with the quality of the product, hardwood trellis.

7 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for taking the time to leave us a review. We are delighted you are so pleased with your trellis. We always strive to constantly improve our products and services, If there is anything we could have done better to have achieved 5 stars please let us know.

Rated 5 out of 5 stars

Excellent

I am so pleased with the garden trellis that I purchased on line with this company. The quality of the wood is great plus delivery and customer service was efficient.
Can’t find anything else to say other than I would definitely recommend this company

6 August 2024
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with GTC. Thank you for taking the time to give us the top review!

Rated 5 out of 5 stars

Always good quality

Always good quality, always a happy helpful driver. Have used on more than 10 occasions and can not fault the service they provide.

5 August 2024
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with everything. Thanks for the top review!

Rated 5 out of 5 stars

Great quality fencing

Great quality fencing delivered as promised

5 August 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

Thank you for the positive reviwe!

Rated 5 out of 5 stars

Very good quality

Very good quality!

We ordered the pre- painted privacy trellis in black. Getting it painted really hikes the price up, but we are very pleased with the end result!

30 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with your panels. Thank you for the top review!

Rated 5 out of 5 stars

High Quality Excellence

I’ve used The Garden Trellis Company for over ten years for many of my garden design projects in London. The quality is excellent and they are efficient and great to deal with, particularly Liam, who looks after the bespoke orders, who goes above and beyond to get the work right for the clients.

20 September 2024
Unprompted review
The Garden Trellis Company logo

Reply from The Garden Trellis Company

We are pleased to hear you are happy with our products and our service. I will pass your comments on to Liam as well. Thank you for taking the time to give us a top review!

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