Gardening Direct Reviews 23,675

TrustScore 4.5 out of 5

4.3

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the plants, noting their health and robustness. The delivery service is frequently highlighted as efficient and timely, with many appreciating the careful packaging that ensures items arrive in good condition. People also found the ordering process straightforward and the customer service responsive when issues arose. However, some customers experienced problems with their orders, including damaged packaging, missing items, or plants arriving in poor condition. A few other people also felt that the quality of some plants was very poor, with some not surviving.

What people talk about most

Product

Customers consistently note positive experiences with product quality. Many reviewers praise the good quality... See more

Quality

People report positive experiences with quality. Many customers praise the good quality of the plants, noting... See more

Delivery service

Reviewers mention positive feedback about delivery service, often highlighting quick delivery times and good... See more

Order

Clients share ambiguous opinions on order. Many consumers found the ordering process easy and appreciated... See more

Service

Customers had positive experiences with service. Many reviewers consistently praise the good, fast, and... See more

Based on these reviews

Rated 4 out of 5 stars

I bought begonias, petunias and geraniums. The begonias and geraniums have done well but I have lost a third of the geraniums and the others though they now have 6 leaves are very small. All arrived i... See more

Company replied

Rated 4 out of 5 stars

My order was reasonably priced and delivered promptly, however the parcrl was battered and open one end and some of the plug cells were empty. Howver the company offered a partial refund on my bill... See more

Company replied

Rated 4 out of 5 stars

Fairly good percentage of delivery were ok but quite a few plants did not survive the journey and some were replaced on request. Also 2 items chosen were not sent as unavailable which was disappointin... See more

Company replied

Rated 4 out of 5 stars

You yourselves were good regarding my complaint, which you dealt with as soon as you were able. I have shopped with you for many years and this is the first time that I have encountered a problem, a... See more

Company replied


Company details

  1. Garden

Written by the company

Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

24K reviews

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Rated 1 out of 5 stars

I’ll know better in future that when…

I’ll know better in future that when you start offering a buy 60 get 60 free what you mean is that we’ve got too many in stock and can’t sell them by which time they have grown too much and are just a tangled mess. Very very poor quality plant. Really disappointed given the previous orders I’ve received before.

10 April 2026
Rated 1 out of 5 stars

D F Beeson Trailing Begonias

As per my complaint to the company, the begonias were received in a poor state. Despite the carton bearing an arrow indicating "upright", the carton was left on its side. When the carton was opened, the plants looked frail & leggy. I needed all 40 of the plants, but only 39 were delivered, & despite my best efforts, I don't believe all of these will survive.
When I pointed this service failure to the company, they said they were too busy to address this complaint.

9 April 2026
Rated 5 out of 5 stars

Looked after my order.

There was a bit of a mix up in the order, but it was satisfactorily sorted out. The plugs arrived and, I have to say I’ve often had plugs arrive in the post over the years, but these were the freshest and healthiest I’ve ever had. Very good!

10 March 2026
Rated 5 out of 5 stars

Well it’s easy to do great

Well it’s easy to do . to get the plants you want. my husband is the one that usually gets them ordered as he is the gardener so all round it makes life easier. quality as well.

9 April 2026

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