Garage Reviews 

1,188
TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 848 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, kindness, and positive attitude, making interactions pleasant and productive. Many people appreciate the amazing quality of the clothes, often highlighting their comfort, good fit, and stylish designs. The customer service is frequently described as very good, with many reviewers noting quick responses and effective problem resolution. However, some customers also noted that certain items can be expensive, and there were occasional issues with product quality such as stains or items tearing quickly. A few other people also felt that the selection of going-out tops has decreased, and some experienced difficulties with staff knowledge regarding sales or specific customer service interactions.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and availability, with many praising the amazing... See more

Staff

Consumers generally report positive experiences with staff, highlighting their helpfulness and friendliness.... See more

Quality

People report positive experiences with quality, often praising the amazing quality, comfort, and durability... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many praising the staff as sweet, kind, and... See more

Price

Customers had ambiguous experiences with price, with many reviewers expressing dissatisfaction, finding items... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Lots of staff willing to help but they must work on commission as well as an hourly wage since two of the girls seemed to be pushy as to who was going to take the sale. In all of that the girl who ran... See more

Rated 4 out of 5 stars

I’ve been loving garage. The quality is soo nice & they’re constantly coming out with cute colours. I absolutely love their loungewear. Customer service has been helpful to me; I received a defective... See more

Rated 4 out of 5 stars

love the vibe and clothes! very good material along with being every faltering. All the workers are very nice and so sweet. They are always willing to help with a smile. Nothing bad to say about this... See more

Rated 4 out of 5 stars

It was an amazing experience but maybe next time could you tell me what items are on sale because I didn’t know which items where on sale but everything else was amazing!



Contact info

4.0

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,188)

916 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

The cashier at the Frisco

The cashier at the Frisco, TX location was very very rude. She was training a new girl, and right in front of us, she proceeded to say “don’t ever give them the clothes until their payment says approved. You don’t want them to run off with it.” Excuse me? Who even says that in front of paying customers. It was rude, tasteless and tacky. We were visiting from out of town because El Paso doesn’t have one. I’m not sure if she said it because the associates were white and were Mexican, or what the reasoning one. Either way we won’t be shopping with this company anymore.

30 June 2026
Rated 1 out of 5 stars

Both items came damaged

Both items came damaged despite spending almost $90 on a set. The bra has a black/blueish stain while the shorts have several ripped seams. Truly disappointing for the amount of money being spent.

30 June 2026
Rated 1 out of 5 stars

This was my first time ordering from…

This was my first time ordering from Garage, and unfortunately it will likely be my last.

I paid $35 for shipping and my order arrived with one item missing and another item in the wrong color. Customer service refunded the missing item, but because their system doesn’t allow replacements, I was told I would have to place a brand-new order and pay shipping again if I wanted the correct shirt.

While the customer service representative was kind and professional throughout the process, the company’s policies left me paying for a mistake that wasn’t mine. A refund for the missing item doesn’t resolve the fact that I still don’t have what I originally ordered, and I don’t think customers should have to pay additional shipping costs to correct a fulfillment error.

I appreciate the representative’s professionalism, but Garage’s resolution was 450 reward points and no way to receive the correct item without spending more money. That’s disappointing for a company of this size.

I hope Garage reevaluates its policies so future customers aren’t left in the same situation.

28 June 2026
Unprompted review
Rated 3 out of 5 stars

Too expensive

Too expensive, those soft bbl pants need to have more availability in the short size bc the average height is around 5’4 and those are wayyyy too long, and we need more colors. The teal and purple colors went way too fast.

26 June 2026
Rated 4 out of 5 stars

Quality and stuff

I really like the quality of the clothes and how comfy they are. All my favourite clothes are from garage, but it’s just so expensive and nothing is on sale in store ever. It’s only on sale now in medicine hat because they are closing, but still barely anything is on sale. I also don’t like how the jean skirts has shorts underneath and the shorts just ruin the fit and scrunch up the back. Aswell has the xs was too big around my waist. In the end, i love all my basics from there like my sweat skirt, long sleeve shirt and my black tank. all my shirts i really like the fit of them, how they are stretchy and also morph to my body.

25 June 2026
Rated 4 out of 5 stars

The fit and colors are so cute

The fit and colors are so so cute and perfect for literally anything! The only thing I am sad about is the price, it's so expensive 😭 but other than that super cute! Also usually staff is very nice and quality of clothes is good too!

22 June 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look