GameStop IrelandReviews

354

•

4.5

Video Game Store

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Went to the Waterford Gabe stop to purchase some Pokemon cards for my child, lady behind the desk saw me come in she said hi and then disappear in the back room, after waiting around 10 minutes for he... See more

Company replied

Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still worki... See more

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Company details

Written by the company

GameStop Ireland has a huge selection of new and used games at fantastic prices. Save by trading your old video games at our store locations nationwide. Shop in store or online at GameStop.ie for PS5, XBOX & Nintendo Switch Games, Consoles, accessories, Pop Culture loot and much, much more!

Contact info

Gamestop Ireland, Estuary House, Swords Business Park, K67 X4A3, Swords, Ireland
hello@gamestop.ie
gamestop.ie

4.5

Excellent

354 reviews

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(354)

1 review in the last 12 months

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Jan 6, 2022

Excellent

Every time I contact them I get nothing more than satisfaction. They are really helpful and quick to reply. I nearly missed a pre order due to a card expiring. I would have missed the pre order due for release tomorrow but the customer service team did a great job.

6 January 2022

Unprompted review

Reply from GameStop Ireland

Jan 7, 2022

Hi Chris!

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Jan 6, 2022

Customer service has been very…

Customer service has been very professional and Helpful I would just like to thank Elizabeth and Tony for all their help with sorting out my issue and getting my order sorted for me Thanks guys :)

6 January 2022

Unprompted review

Reply from GameStop Ireland

Jan 6, 2022

Hi Lisa!

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Dec 29, 2021

Customer Service

I bought a bit of stuff & when i went to pay for it i noticed i forgot my reward card. So i emailed customer servive later on that day & asked if they could still put my points onto my reward card. Next day i got a email to say my points where put onto my card. Excellent customer service.

29 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 29, 2021

Hi Gerard!

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Updated Dec 29, 2021

I bought a bunch of stuff online and I…

I bought a bunch of stuff online and I wanted to cancel them because I wanted to buy more products instead of paying again for shipping so I cancelled immediately after I purchased it. The next morning at 8 AM I get a messaged saying they unable to cancel as follows:
——————————————————
“Tony (GameStop Ireland)
29 Dec 2021, 08:07 GMT

Hi,

Thank you for reaching out to us.

As your order has now moved to shipping, unfortunately we are unable to make the changes you have requested. Unfortunately we are unable to wave the shipping fee on a new order.

Please reopen this ticket if you need any further assistance today. We are more than happy to help!

Kind Regards,”
—————————————-
They clearly lied about not being able to cancel the products and don’t reply until I said I will call my bank to refund the purchased products, they only then started cancelling a partial product but not all of them so I send another ticket and finally they do so refunding them (They still havent cancelled marvel tee shirts).

So instead of canceling and letting a valued customer buy more products, they chose to be lazy and disingenuous. I never got an apology for the lies they told to me and I honestly dont care but If they dont want people to buy at their stores then fine but dont start lying to people.

I love supporting the underdogs/our local communities but if this is the customer service I get, then no thanks!
I have work just as everyone else and I dont have time to deal with disingenuous lies.

Update:
How can you start the shipping process without acknowledging customer’s request to cancellation, I called it “disingenuous” and lies because I cancelled straight after I purchased it online and it should be the first priority of any company to read the request of their customers before marking it as “shipped”. If its a mistake then just apologies and reply to me and explain the situation instead of ignoring all of my messages, if you have time to cancel the products and read my new tickets for refunds but no time to explain the problem at hand. That is not very good customer service.

29 December 2021

Unprompted review

Reply from GameStop Ireland

Updated Dec 29, 2021

Hi,

Thank you for taking the time to leave us a review and for your valuable feedback.

I have looked into your issue and can see that one of our agents responded to your cancellation request at 8.07am this morning. As your order had indeed gone to shipping, we were unable to automatically cancel your order as communicated. This is standard across many online retailers.

As we do not operate an instant chat service, you can appreciate that we were unable to answer the emails you sent in quick succession instantly. However during this time, the agent you were dealing with was able to escalate your request to our fulfillment centre and successfully stop your order being shipped.

I am happy to report that by 9.26am, your order had been successfully cancelled and refunded as requested.

Please accept our apologies for any inconvenience caused. We are available anytime to discuss any further queries you may have regarding your order at hello@gamestop.ie.

Best wishes,
GameStop Customer Support

Dec 28, 2021

Very helpful customer service

I purchased a Roblox Gift Card through GameStop. When I redeemed the card the credit did not appear on my sons account. I contacted Roblox customer care and despite sending them a number of emails over 3 days they were no help at all. I then contacted GameStop and a customer care rep called Tony replied within 30 minutes and resolved the problem. Very efficient and helpful.

28 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 29, 2021

Hi Claire,

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Dec 28, 2021

Exceptional retail experience

Exceptional retail experience

My son and husband were helped by Tristran in Henry street with a trade in. To say he gave exceptional attention and friendly warm practical help would be really to minimise it. He helped so much and was so knowledgable and didn’t talk down to kiddo the way people sometimes do with kids. He made him feel like an expert consumer and did his level best to get a good deal for him. Kid is currently recommending the shop to his pals. Really cracking experience considering how tough retail is at the moment -we really appreciate it .

28 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 28, 2021

Hi!

Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Tristan and the team at our Henry St store know - they will be absolutely delighted with your feedback!

We’re really grateful for customers like you and we look forward to welcoming you back very soon!

Thanks again!

Best wishes,
GameStop Customer Support

Dec 28, 2021

Amazing Service - Out on Its Own

The service I received from GameStop needs to be documented. JUST AMAZING.

*Each query (no matter how basic), was looked after promptly
*In a non tech-speak way
*When an item was taken from our door step
after the courier delivered it, they set about replacing it without question.
*This was from Wayne and Tony online

** For the Stephen's Green branch,
**equally welcoming and non condescending in their approach to
** a 9 year old coming to grips with her first console
**a frustrated teenager understand why he is outside the "party" for some games and not others or
** a parent trying so hard to keep up.

Keep up the fantastic culture of friendliness and helpfulness that you have there.
It really is out on its own.

Thank you very very much

Mairéad
Dublin

28 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 28, 2021

Hi Mairead!

Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Both Wayne and Tony are thrilled with your feedback and I'll be sure to let the team at our Stephen's Green store know - they will be absolutely delighted to hear!

We’re really grateful for customers like you and we look forward to welcoming you back very soon!

Thanks again!

Best wishes,
GameStop Customer Support

Dec 24, 2021

GameStop Castlebar

Dropped in recently GameStop Castlebar pick up an OLED Switch, and the staff could not have been more helpful. Due to Nintendo's very backwards way of dealing with moving to a new console, I asked staff if it would be possible to do some transfers between my old and new consoles, and they very understanding and did all they could to help out. Very patient and friendly throughout the entire experience. Thanks to Siobhan and the other young man who's name I did not get.

Pro tip: if you do need to do this, ask when the store is quiet, the process can be a pain and staff have enough to deal with.

24 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 27, 2021

Hi Adam!

Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let the team at our Castlebar store know - they will be absolutely delighted with your feedback!

We’re really grateful for customers like you and we look forward to welcoming you back very soon!

Thanks again!

Best wishes,
GameStop Customer Support

Dec 24, 2021

I can't thank Wayne and the…

I can't thank Wayne and the blanchsrdsrown shop Manager enough.i ordered an xbox which was second hand 3 days before Christmas and Wayne called on Christmas Eve to say it hadn't shipped but his blanchardstown store manager was going to personally deliver it after the shop closed to my home address. Makimg my sons christmas present happen after r all. What good people and a great team with excellent customer service. Thankyou so much. Carol

24 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 27, 2021

Hi Carol!

Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Wayne and the team at our Blanchardstown store know - they will be absolutely delighted with your feedback!

We’re really grateful for customers like you and we look forward to welcoming you back very soon!

Thanks again!

Best wishes,
GameStop Customer Support

Dec 23, 2021

Excellent service

Excellent service , Tony was brillant and appreciated the help so close to Xmas

23 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 23, 2021

Hi Michelle,

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Dec 22, 2021

Very fast response to a cancellation…

Very fast response to a cancellation request. No hassle at all

22 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 22, 2021

Hi Gareth,

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Dec 22, 2021

Excellent customer Service experience

Customer service has been very professional and rapid in solving an issue caused by dhl. Top marks.

22 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 22, 2021

Hi Luca,

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

Dec 22, 2021

Quick shipping and even quicker customer service. Very happy, especially at such a busy time before Christmas.

15 December 2021

Unprompted review

Reply from GameStop Ireland

Dec 16, 2021

Hi Naomi,

Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.

Thank you again for your feedback and we look forward to welcoming you back in the future!

GameStop Customer Support

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