Exceptional retail experience My son and husband were helped by Tristran in Henry street with a trade in. To say he gave exceptional attention and friendly warm practical help would be really to... See more
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Went to the Waterford Gabe stop to purchase some Pokemon cards for my child, lady behind the desk saw me come in she said hi and then disappear in the back room, after waiting around 10 minutes for he... See more
Company replied
Dealt with the store in Ennis regarding a trade in deal. Traded in my old Xbox series S against a new series X and it was a hassle free experience. I acquired a new controller and headset, still worki... See more
Company replied
I can't thank Wayne and the blanchsrdsrown shop Manager enough.i ordered an xbox which was second hand 3 days before Christmas and Wayne called on Christmas Eve to say it hadn't shipped but his blanc... See more
Company replied
Company details
Written by the company
GameStop Ireland has a huge selection of new and used games at fantastic prices. Save by trading your old video games at our store locations nationwide. Shop in store or online at GameStop.ie for PS5, XBOX & Nintendo Switch Games, Consoles, accessories, Pop Culture loot and much, much more!
Contact info
Gamestop Ireland, Estuary House, Swords Business Park, K67 X4A3, Swords, Ireland
- hello@gamestop.ie
- gamestop.ie
4.5
Excellent
354 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
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Wayne was super quick and informative!
15 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Dearbhla,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
GameStop Customer Support
If I could rate zero i would …
If I could rate zero i would absolutely terrible don't order packages with them online not only did they take the payment but also took it in separate transactions leaving the original whole payment pending from my bank account .im not only in arrears with my bank so my bills could not come out but I also couldn't order online to meet deadline for Xmas order i wanted as I've the 583 still pending in my account unable to spend. They will reply quick but just say this is a standard practice used world wide , first I heard never new when you buy things you pay in full and have the same amount n hold for a week as its 5 working days to return to accounts
15 December 2021
Unprompted review
Reply from GameStop Ireland
Hi,
Thank you for taking the time to leave us a review and for your valuable feedback.
As your concerns raised relate directly to your payment methods used for this order and for the purposes of protecting your information, we are unable to discuss this further with you on this public forum.
However, if you'd like to reach out to us at hello@gamestop.ie we are happy to discuss any questions you may have with your order and related payment methods.
Best wishes,
GameStop Customer Support
Super quick response
I had to cancel an order and got a response within 5 minutes to say that was no problem and the refund would be in my account within 2-5 working days
Can't do better than that!
14 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Niamh,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Queued online to buy ps5 and they had…
Queued online to buy ps5 and they had errors everywhere! Scammers, they did this just for traffic and SM hype. Went to checkout but couldn't process payment option.
14 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Vik,
Thank you for taking the time to leave us a review.
I am very sorry to read that you were not successful in securing a PS5 during our event earlier this week. As you can appreciate, there was a very large volume of customers trying to secure a limited number of consoles and unfortunately, not all customers were successful.
Please keep checking our website and social media @GameStop Ireland as we will update as soon as more stock becomes available to purchase online.
Best wishes,
GameStop Customer Support
Amazing service
Amazing service. Super fast reply from customer support and reasonable prices
14 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Javier,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
The Best Customer Care..
I had recently purchased a product which wasn’t how I had expected it to be and contacted customer care to ask about what options I had on returning the product. I had received an email within minutes giving me multiple options on what can be done.. I had received phone calls, updates and within days I had a new device delivered to my door. I would highly recommend games stop it was beyond anything I had expected and one of the best customer care teams that I have experienced. Absolutely no limits on the help and so friendly and easy to chat to on the phone and through emails, I will absolutely be returning to the store known they care about their customers more then most other retail stores!
13 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Danielle,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Ennis gamestop
I was in ennis the other day and was served by an absolutely incredible young man his name was Anthony and he is nothing short of an asset to the store. Anthony not only discretely helped me to get everything that my child wanted for Christmas but also Entertained him with stories about santa and how he uses gamestop like a pitstop to restock on the big night. Anthony was also managing the store like a pro keeping the busy crowds calm and under control all while serving me and doing it all with a smile on his face and not under the easiest circumstances either.
If you find yourself at ennis gamestop ask for anto the lads a legend.
13 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Derek!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Anthony know - he will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Great experience in kilkenny gamestop…
Great experience in kilkenny gamestop with my 12 year old daughter. Ian was very helpful and had lots of anime jokes with my daughter who was in stitches with him. Great friendly service. Thanks Ian👍
10 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Ian!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let the Kilkenny team know - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Gamestop ClareHall
I would like to thank the staff in GameStop Clarehall,Edward in particular for helping me throughout the whole process of buying a preowned console. At first when he pitched the idea to me I was extremely wary and always have been due to bad past experiences with buying second hand goods but Edward talked me thoroughly through the whole process of what they do in the Clarehall store about testing,cleaning and giving the consoles a good going over in general and this alleviated my fears completely along with his knowledge about the warranty procedure incase anything did or does go wrong. Also a massive help in helping pick out some of the best ps4 games suited to my taste. Writing this post a week later and the Ps4 Pro is as good as new and I have had no problems whatsoever and I am really enjoying the games so far. Big shoutout to Gamestop Clarehall it was really one of the best entertainment retail stores I have been to and the staff were a delight to deal with and extremely knowledgeable and helpful. Will definitely be using this store going forward for all my gaming needs!
9 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Ciaran!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Edward know - he will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
I am very happy to say that I have…
I am very happy to say that I have received a top service from the support team, Wayne was so helpful and very fast at looking into my issue and then checking I received my product, Well done
6 December 2021
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Wayne know - he will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Gamestop William St. Limerick
I always have a pleasant experience in this shop with my daughter. The staff and manager are always friendly and polite. Paul in particular always makes time for me when I come in and was very helpful this week in picking out switch games for my daughter for Christmas. Service in this shop is always top notch.
4 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Niall
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience in store. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Brought ps4 in to wexford game stop to…
Brought ps4 in to wexford game stop to be fixed, took a month to get back and its worse than wat it was, the ps4 wouldn't read disc so they said that they replaced the laser, when I got it back I couldn't put the game disc in ,disaster of a service stay away...
3 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Ollie
Thank you for taking the time to leave us a review and for your valuable feedback.
We're very sorry to read that you had difficulties regarding repairs to your console
Please reach out to us anytime by sending an email to hello@gamestop.ie or a DM on Facebook or Twitter @GameStop Ireland.
Best wishes,
GameStop Customer Support
Got a PS5 in Gamestop Ennis
Got a PS5 in Gamestop Ennis, Anthony the lad behind counter was very helpful and I was in and out in no time, couldn't recommend any higher
2 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Conor!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to share your review with the team at our Ennis store - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Excellent and quick service
1 December 2021
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Very helpful customer service
Very helpful customer service
Thanks for the help
1 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Mary,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
I messed up an online order and they fixed it :-)
I messed up an online order, contacted support and had an email reply back the next morning, they fixed my error (I miss-typed my email address) and got everything sorted. excellent service.
1 December 2021
Unprompted review
Reply from GameStop Ireland
Hi Ian,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
GameStop Dundalk
I have only recently begun playing video games at 48 some saw it as a stretch, but not with anyone in GameStop Dundalk. They all treated me so I always left happy. Roo ,who works there was the very best and was informative friendly and most of all honest. Knowing so little they could have ripped off but gave me a deal instead. Sean.
29 November 2021
Unprompted review
Reply from GameStop Ireland
Hi Sean!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let the team at our Dundalk store know - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon!
Thanks again!
Best wishes,
GameStop Customer Support
I have been going in and out of your…
I have been going in and out of your Wilton and patrick.st branches for years with my two autistic sons and have to say the service is second to none (Mike in Wilton in particular).
I actually dont ever leave reviews but felt in this case the consistant level of service warrented it, Keep up the good work!
29 November 2021
Unprompted review
Reply from GameStop Ireland
Hi!
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let the teams at our Wilton & Patrick St stores know - they will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back to our stores very soon!
Thanks again!
Best wishes,
GameStop Customer Support
Excellent
I used the online shop to order an Xbox. It was simple and easy . However I ordered the wrong one and realised immediately after I had made a mistake and clicked on wrong item because I was rushing. I emailed them and within an hour the transaction had been cancelled and notification of refund received. Incredible customer service. It was my error but they fixed it without any hassle. A real example of an excellent online shop.
24 November 2021
Unprompted review
Reply from GameStop Ireland
Hi Emma,
Thank you for taking the time to leave us a great review! We're really pleased to hear you had a great experience upon contacting us. Customer satisfaction is our priority and we pride ourselves on our exceptional service.
Thank you again for your feedback and we look forward to welcoming you back in the future!
Best wishes,
GameStop Customer Support
Great range of products & excellent…
Great range of products & excellent customer service. My query this morning was handled in a prompt, efficient & friendly manner. Special mention to Elizabeth from customer service.
24 November 2021
Unprompted review
Reply from GameStop Ireland
Hi Maura,
Thank you so much for sharing your positive experience and for your kind words. Customer satisfaction is our priority and we pride ourselves on our exceptional service. I'll be sure to let Elizabeth know - she will be absolutely delighted with your feedback!
We’re really grateful for customers like you and we look forward to welcoming you back very soon!
Thanks again!
Best wishes,
GameStop Customer Support
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