Gallagher Bassett Reviews 

Had an accident my local council accepted responsibility for in February. They referred the case to this company. Finally got a small settlement in October. Some weeks I had to call and email each day and still no reply. Ask for the same document again and again just to stall things. Im sure my offer was well below what I may have got but was exhausted by the whole process. I see why companies use them as they confund and delay claimants to the point of almost dropping the cases. Honestly the worst people I have ever had to deal with. My 'handler' was Bethan. 2 weeks of daily calls and emails and she never acknowledged one. I hope I never have the misfortune to have to deal with this company again.

Am currently trying to get two claims through on one holiday policy with the Co-op!!
Have to use this company now, Gallagher Bassett. How on earth is this company still operating?
1. Too many people giving conflicting info.
2. Too many excuses given, eg not received sent documents, not received emails, not received the claim, not received responses to their correspondents, not received enough details.
3. Having to explain the whole story everytime you eventually get through.
I have just notified them online that I intend to go to the Financial Ombudsman mid December unless the second claim is resolved....but, yesterday, got a phone call telling me that they are still waiting for documents from the first claim (sound familiar).
This company needs investigating, and, as for the ,Co-op who we associate with caring for their customers, they need to disassociate themselves with this company or they will be associated with unfairness which will impact on them. Have spent hours and hours calls, emails, filling in duplicate claim forms.
I now have the unfortunate task of adding this secpnd mess to my initial claim and then send the whole lot to the Ombudsman. Never use insurance companies who use this company for claims. BEWARE, you never resolve it. Went on holiday 9.9.25 - still ongoing. Appalling.

Just want to say (despite all the negative reviews) my Cancellation claim (All Clear Insurance) for a Cruise was settled promptly and efficiently without any major delay. It’s important to provide full details and documentation requested.
Thank you Gallagher Bassett !!

Shocking. Paid £40.50 for insurance off this company. They didn’t pay a penny out despite me having the following happen - 14 hour flight cancellation, no food when in the airport, no hotel… not a thing. You would think £40.50 got you some compensation… not at all. They refused everything. It’s companies like these that need shutting down. Wish I checked the reviews of the company before booking. What a shocking set of reviews they have, says a lot! I will never book with Loveholidays again due to this… if I ever hear this companies name again I will run away screaming so everyone can hear about them.

Update : I emailed the company as requested on the same day. I still have heard nothing back. Today’s date is 16/11/25

Final Update : The company have not changed their minds and are unwilling to support me at all. I have re read the insurance policy and I cannot believe how bad of one it is! This policy for £40.50 does not cover anything for someone being stranded in Greece for 14 hours without food / accommodation. It does not cover an airline refusing to fly because of a runway being unavailable and also doesn’t cover you for pretty much everything. I admit this is my own fault for not reading it in great deal but my god it’s awful insurance for £40.50. Daylight robbery. Avoid at all costs… even £40.50! I will never use them again.

Claim for medical expenses totalling several thousand dollars onboard a cruise and a separate claim under Cruise cover for cabin isolation and loss of several ports was handled by Gallagher Bassett efficiently and expeditiously. Telephone calls were answered quickly and dealt with professionally by all staff. Top tip. Ensure you have all required documentation when you make initial claim online. I was unable to upload them so took copies and sent recorded delivery with an accompanying letter.

There were some delays in receiving the compensation but eventually the full amount was paid. Good customer service as well.

If there was an option of zero I would select it!!! An absolute joke of a company. I have been chasing a claim regarding my parents for weeks. Firstly takes almost an hour to get through then you get fobbed off and told decision not made yet. After reading these reviews. I will be contacting consumer helpline for advice and if unsuccessful will take them to small claims court without any hesitation I will fight all the way and make sure the public are made aware of this company. I will be contacting Insure and Go today to get them to take them off as broker and to inform them of there reputation!!! Been in contact with BBC watchdog would urge anyone in similar situation to contact them also. Upon speaking to Insure and Go this morning Gallagher is the only broker they use.

I haven't received any compensation even though the adjuster assigned to my case refused to give me an explanation. My work put me on medical leave, so I can't work, but i feel so terrified because you can't pay bills with hope. The communication has been so fragmented, I have no idea who to reach out to for some help recovering my owed wages. If you hurt yourself at work, beg your employer to use anyone besides this company

Just had my claim rejected by this company!
I had booked accommodation which I was physically unable to get to as the road had been closed due to fallen trees after Storm Amy. I provided sufficuent proof that the road was closed and this should have been covered under event 5 - abandonment due to travel delay. Not only that there was no power at property again due to storm Amy.
Not sure how they can justify rejecting my claim.
I will be reporting them to the financial ombudsman.

poor response and just, have delaying tactics, call center tries its best but adjusters are not avaliable even on their direct line, more so the have a 48 hour turn around time for call once you go through the call centrem because it is documented and the want to say the did revert the will call back in the nick of time if you are lucky otherwise the do not care a hoot! Truthfully its a shame to the companies that they represent,

My travel insurance is covered by Gallagher Bassett A &H Claims, 3rd Floor, 48 Felaw Street, Ipswich
IP2 8PN.
My travel insurance is bought through Trailfinders. On September 5th 2025 , I sent Gallagher hard copy claim forms for travel that was disrupted due to illness. After not hearing anything after several weeks, I have been chasing up this up vi telephone and have sent all the claim forms in via email THREE times now. I have also called TWICE and been told it would be dealt with in a few days. Still nothing. Is this yet another insurance agency that will not pay up. Does anyone know who I should contact with regards a small claim court so I can finally receive the monies owed.
Thank you Rebecca

I don't understand how such company can legally work. They are a scam

Gallagher Bassett and Reactive Claims
I flew home on day 3 of a 10 day holiday due to a family bereavement and I supplied all evidence needed. No response after 1 month from Reactive Claims. I spoke to Allclear Insurance who informed me they have stopped using them and referred me on to their new partner Gallagher Basssett. AllClear asked for prompt resolution which I had but only a 1/5 of my holiday was refunded. I asked AllClear to contact Gallagher to review the miscalculation. A month passed and nothing from Gallagher. I contacted AllClear again and asked to make a formal complaint. They did so that day and also issued a formal complaint to Zurich who oversee Gallagher. Within 2 days Gallagher recalculated the correct amount. I am with AllClear Insurance - Gold as recommended by Which. Shame Gallagher needs pushing...though AllClear are very helpful. I wonder why they use them - surely AllClear want to maintain not ruin their 5 star reputation. Given such a simple claim, it doesn't fill me with confidence for anything more complex.

I am writing to express my profound disappointment and dissatisfaction with the handling of my claim, following a slip and fall incident. The disrespect and misrepresentation of facts by adjuster Lafayetta are unacceptable and necessitate immediate attention.

Firstly, I was deeply offended to find that my name was incorrectly written in official correspondence. While this may seem a minor issue, it reflects a lack of attention to detail and a general disregard for me as a person. This error set a negative tone for all subsequent interactions.

More significantly, I am appalled by the adjuster's assertion that my injury was my fault. This claim is not only baseless but also contradicts the clear evidence of negligence on the part of the MBTA employee responsible for ensuring the safety of the premises.

The incident occurred because the employee, tasked with placing a wet floor sign, was instead in a closet using her phone. This dereliction of duty directly led to the hazardous condition that caused my slip and fall. To ignore this fact is a gross misrepresentation of the truth.

Furthermore, the adjuster's attempt to shift blame onto other visitors present at the time of the incident is equally unfounded. It had been raining for a considerable period before my arrival at the station, making it the MBTA's responsibility to ensure that appropriate safety measures were in place well in advance.

The failure to do so constitutes a clear breach of their duty of care. The adjuster's attempt to deflect this responsibility onto innocent bystanders is both illogical and insulting. I find it deeply troubling that your adjuster has chosen to ignore these facts and instead fabricate a narrative that absolves the MBTA of any responsibility.

This behavior is not only unethical but also undermines the integrity of your company.

Very friendly, supportive and empathetic call staff. Never longer than 10 min wait. Process was about 8 weeks in total. Sporadic email updates. Expect a week between each evidence submission. Favourable outcome achieved.

I took insurance with All Clear Travel Insurance. Whilst on holiday I had to see a doctor. I was a bit apprehensive on making a claim when I returned. I did make a claim online and submitted all my documents. An Agent called me two days after submission to clarify certain points and said that he was going to pass this onto payments. Speaking with the Agent put my mind at rest. Within five days after submission the money was returned to me. This was very good service provided by yourselves Communication was brilliant and put a bad situation into positive.

I have just started a claim with my insurance company, which is going to he dealt with by Gallagher and Bassett. My call was taken by Marni and I can honestly say she was outstanding. Couldn't do enough to put me at ease and manage my expectations. She was very kind, knowledgeable and a 5* employee of this company. I totally recommend her Manager too, Finn, who was on hand. All in all, a great company with excellent staff. Every business needs a Marni..she needs to be very proud of herself.

My calls and emails have been ignored and have been waiting 2 months now for my claim to be resolved , avoid dealing with this company, they just won’t pay out for valid claims and incorporate stress and upset whilst trying to resolve matters, I was told someone would be in touch, but I am still waiting , the email address Gallagher Bassett you wanted me to contact you is invalid, and would appreciate if someone from your company actually responds to my calls

ON 5/7/25 I WAS TRAVELLING DOWN A MAIN ARTERIAL ROAD IN WALES GOING ON HOLIDAY. THE ROAD ALL OF A SUDDEN WAS CLOSED OFF COMPLETELY IN BOTH DIRECTIONS BY WORKMEN RESURFACING THE COMPLETE ROAD. ALL SMALL TRAFFIC WAS DIVERTED UP A ROAD NOT FIT FOR PURPOSE. TRAVELLING ALONG THIS DIRT TRACK I RECEIVED POTHOLE DAMAGE TO MY FRONT NEARSIDE TYRE, I TOOK A PHOTO OF THE DAMAGE AND ALSO THE BILL FOR REPAIR AND FORWARDED IT TO THE COUNTY COUNCIL CONCERNED . THEY REPLIED AND INFORMED ME THAT THEY HAVE FORWARDED IT TO THEIR INSURERS GALLAGHER BASSETT.
SINCE ENGAGING WITH THIS COMPANY I HAVE BEEN INVOLVED IN AN EMAIL PING PONG ASKING THE SAME QUESTIONS OVER AGAIN AND LOTS OF DELAYING TACK TICKS WHICH HAVE ALREADY BEEN EVIDENCED BY PREVIOUS REVIEWS.
I EVEN TRAVELLED A 300 MILE ROUND JOURNEY TAKING 6 HOURS OF MY DAY PLUSE FUEL TO PHOTOGRAPH THE POT HOLES ( WHICH STRANGELY HAVE NOW BEEN REPAIRED) AND STOOD ON THEM AND PROVIDED THE WHAT 3 WORDS TO ASSIST AND SENT THEM TO THE CLAIMS ADJUSTER
I RECEIVED AN EMAIL 0945HRS 10/10/25 OFF THE CLAIMS ADJUSTER AGAIN ASKING TO MARK THE EXACT AREA OF THE DEFECT WITH AN X. I WAS SENT A PHOTO ATTACHED TO THE EMAIL FROM THE CLAINS ADJUSTER SHOWING THE REPAIRED POTHOLE?
I EMAILED STRAIGHT AWAY ASKING FOR THE CONTACT DETAIL OF THE MEMBER OF STAFFS MANAGER AS THEIR WEBSITE STATES. COULD SEE THAT MY EMAIL WAS OPENED BY THE CLAIMS ADJUSTER BUT STILL HAD NO REPLY,
AS PER PREVIOUS ENTRIES ON THIS SITE I HAVE EMAILED THEIR FEEDBACK DEPARTMENT. EMAIL NOT EVEN OPENED
SUPPOSE MY NEXT STEP IS THE OMBUDSMAN AND I WILL GET THE GENERIC CUT AND PASTE REPLY FROM GALLAGHER ATTACHED TO THIS REVIEW.

Gallagher Bassett took over my claim from another company.
I had to place more than one claim.
As they failed to note the original claims number it caused issue.
They also told me I was going to be paid, but one of the claims was to an incorrect value, again due to the change over.
I called them to report the shortfall & no payment was made.
However, when I called to chase, I was told that I'd been made the short payment. I have since sent a copy of my bank statement as proof of non receipt, and received no response.
They need an area, in which you can review at what stage your claim is at.
My problem could have been nipped in the but if I could have seen what my payment was , before they made it. As it was I received the email the day they supposedly paid me
They are very slow to act. If they insist I have been sent this money, I will take this further wuth my banks help