Gallagher Bassett Reviews 

DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES

My family member had a heart attack before Christmas and I’ve had to cancel our travel plans. At what is an already awfully upsetting time for us, this company have made our lives hell! They don’t respond or acknowledge your claim or even advise the next steps.
They’re clearly trying to get out of a settlement for travel insurance we paid for in good faith. Please don’t waste your money, they’re not worth the money & hassle.
The customer service is none existent and they don’t care about you as customers. I’ve emailed twice a day for the last 2 weeks and not one reply! Appalling customer service!

UPDATE - Just had the below response but already emailed that email… again with no response!!

Gallagher Bassett is responsible for processing claims on behalf of GreatCover.

We submitted a claim for $1,787 USD in medical expenses in October 2025. It is now February 2026. The claim remains unpaid.

The online portal they provide has been stuck on "Awaiting documents from you" for months, despite us uploading everything requested within days of the claim being opened. When we called to point this out, the agent agreed it was an error and promised to flag it to a manager. Nothing changed.

We have called over five times. Every single call follows the same pattern: the agent expresses surprise that the case is still open, says they cannot see any reason for the delay, and promises to escalate it. No one ever calls back. No one ever emails. No one ever explains what is happening.

Recently, we were told we needed to obtain a Subject Access Request from our doctor. Our doctor confirmed this is not something we can provide—the request must come from the insurer. They checked their records and confirmed that Gallagher Bassett has never requested this information. So despite four months of "escalations," Gallagher Bassett has done nothing.

The lack of communication is staggering. We have received no updates, no explanations, and no timeline. We are completely in the dark while $1,787 of our money sits unpaid.

Want to give zero but one star is only available option. Came to update, after months of chasing we received an email saying paying £40 ... It's criminal. We are £1500 out of pocket through several none weather cancelled flights. Followed absolutely everything we were told to do by airline. This was not entry level insurance either. They are criminals operating on the absolute fringes of legality and with the worst customer service imaginable. We were blatantly lied to throughout the claim by staff we did managed to speak to and they haven't even covered half of the claim. Utterly utterly disgusted. How anybody can sleep at night working here I do not know. Shameful Cowboys.

As predicted. A standard response from Gallagher Bassett. I did manage to get through by 'phone. They then sent an email asking for documents I had already sent them, twice. I am still awaiting settlement. How do they get away with it.

Shortly, I will be filing with the state of Illinois who licenses places like Gallagher Bassett and I will be seeking others looking for a Class Action Lawsuit against them. There are so many 1 star reviews and they can pretend all they want as they skirt the law. Don't worry Gallagher Bassett, you will be getting your upcoming soon! So far, I have found numerous complaints from workman's comp to travel insurance to health insurance delays. We need to band together against shady companies like this one!
My husband is dealing with their workman's comp right now and they first approved him. Some lady comes back from vacation and says, "Well, I didn't approve it so I'm denying it now." So, this lady is A) Got a Napoleon complex. B) Using stupid delay strategy.
And Gallagher Bassett, don't even try to pretend like you care because you don't. So, don't waste you time with "Sorrys". We will be reporting your business license and anything else we can. I hope your employees enjoy an investigation by the news media and the State of Illinois!

If I could give this company a negative star I would. I have never, NEVER, been able to speak to the person in charge of my claim. Typical insurance company whose idea is to stall and eventually wear out the customer so we don't have to pay on claims. No wonder Menards insures through this company, they both offer cheap goods with no service. Truly pathetic!!

completely & utterly useless... I took out insurance for a holiday, claimed at the start of the week & not heard a word back, the claims form online was a disaster to fill out & all in all just been a terrible service

*Edit*

they've since rang me today, 2 weeks later... saying I will need a doctors note to claim & even then it's not guaranteed, just absolutely useless

4 months and still waiting for this awful company to pull their fingers out never use them

Gallagher Bassett is horrible. A UPS truck hit my car an caused serious anxiety to me an damaged my car. The insurance adjuster has not returned any of my phone calls regarding the repair of my car. I am going to take legal action this point. If I could have left zero stars, I would have. Poor communication and horrible customer service.

My Claim was put in to Gallagher Bassett after an 8 month ordeal with Nuneaton & Bedworth Borough Council. Ive tried calling, emailing and had no response. I was told NBBC had 90 days to respond, which has passed now by a long shot! I have tried contacting and I am just permanently ignored. Phones are never answered, emails not responded to. Very fed up and will be looking at legal action should it not be resolved.

This company is horrible! I'm so sick and tired of getting bounced around from worker to worker. You send them everything and they lie about your payments. They are never in the office. Don't return emails or phone calls. They don't care! Such a disappointment!

They are GRUBS. The nonsense they deliberately put you through ruins innocent peoples lives & tears families apart.
It's 1 big game they play & a disgrace that they're allowed to do what they do.
2.5 years & counting.

Terrible experience. A bit like others have said, they don't do anything. Claims are not looked at and they give themselves arbitrary deadlines they don't meet. Totally unhelpful too. Website portal never updates. I bought through high risk voyager.

Starr/107043

Ps already emailed your feedback email 🙄

Great service, help and reassurance from Phovee with our claim when I took ill at the airport recently and was unable to travel. We were supported throughout by Phovee who was helpful and professional, responding quickly to all emails and providing reassurance at a very anxious time. Don't understand the negative reviews - our experience with the company has been a very positive one. Thank you Phovee!

Came here to add to the negative reviews. As consumers we would not have entered into policy purchases had we known this company was the handler.
Like all the below, clearly something has gone terribly wrong with this companies representation to the third parties we are all buying our insurance from (given that they appear to represent so many different companies)
Should be a straight forward travel insurance claim. Zero action, zero response, ping back emails left un actioned. If your here, I guess you also got conned into a policy and are here disappointed and angry trying to warn other too late because we were ALL miss sold. Ombudsman is the only next step. Not holding my breath for a reply anytime soon from these cowboys.

I had to come here to read comments. I used Asda insurance before travelling in November , put in a claim they do not seem to be helping at all. Do not use them please

TERRIBLE TERRIBLE TERRIBLE. Avoid at all all costs. Won’t reply to you. Yet when you phone they will tell you that you will receive an email in ‘1-2 business days’- absolute rubbish. It’s been 4 weeks and still nothing.

If you work here, please ask management why they don’t respond to emails.

Shocking company, it’s taken 5 months of be chasing up ( I emailed again after a month had passed), sending in documents etc, sleepless nights to be then told… we won’t cover you! Joke of a company I would avoid at all costs to be honest, they make out like what you tell them is made up and even tho you pay for cover, when you try claim you get absolutely nowhere. Getting robbed aboard is a very stressful situation, and even more stressful when you don’t get any help atall.

I got a call from the main company ( not Gallagher Bassett ) apologizing for the service and how long will it taken just to be declined they also offer be 250 pounds compensation as a sorry (Which I highly appreciate).

So this is a scam company, do not take out insurance with them atall they won’t help when it’s needed the most, shocking customer service will avoid and recommend to anyone to avoid.

STAY AWAY FROM INSURE AND GO THEY USE GALLAGHER BASSETT. don’t cover you for anything, take months to even review things and then take even longer to make decisions

I submitted a claim on 7th January 2026. Rang today for an update and was told it was in a queque and she could not giv e me a timeline as to when it would be reviewed and if it would be subsquently paid out.
Beware if you claim on All Clear Travel Insurance.
All Clear claim 99%+ claims are paid within 5 working days. I must be one of the 1% unlucky ones.