Galaxy Real Estate Reviews 139

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 74 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their dedication, helpfulness, and professional yet approachable demeanor, making interactions pleasant and stress-free. The service provided is frequently highlighted as excellent, with many people appreciating the clear, jargon-free communication and efficient handling of paperwork. Reviewers are particularly impressed with the quick response times to queries and the proactive approach to keeping them informed at every step. However, some people were dissatisfied with the communication, noting instances of unresponsiveness and unauthorized viewings. A few other people also felt that the company used aggressive tactics during the sale process and experienced delays, which they found upsetting. Additionally, some customers mentioned that the company's London-based operations led to longer response times and difficulties in arranging viewings.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting their professionalism, helpfulness, and... See more

Service

People report positive experiences with service, often highlighting the dedication and support received, with... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the team's excellent support and... See more

Response time

Reviewers mention positive feedback about response time, with many customers praising the quick and proactive... See more

Customer communications

Reviewers highlight ambiguous aspects of contact, with some customers reporting frustrating communication... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Working with Galaxy Real Estate was an absolute pleasure. From day one, they were attentive, patient, and extremely knowledgeable. They made what can be a stressful process feel seamless and even exci... See more

Company replied

Rated 5 out of 5 stars

Galaxy have been fantastic agents - they're always prompt with any queries or issues. They achieve the key aim of removing the stress of renting, and they keep you informed about all situations, so... See more

Rated 5 out of 5 stars

Just wanted to share my experience with Galaxy so far. Sumit has been fantastic - polite and knowledgeable. He responded to queries quickly and has been extremely helpful. Also a huge thanks to Manvee... See more

Rated 5 out of 5 stars

We just bought a home with Galaxy Real Estates, and it was a great experience! The team was very friendly, helpful, and made everything easier than we thought. They kept us informed at every step an... See more


Company details

  1. Money & Insurance

Written by the company

If you are considering of Buying or Selling, Letting or Renting or any aspects of the property market such as residential, commercial and investment properties then Galaxy Real Estate is right for you. Creating a real buzz and desirability about your property which differentiates us from other local estate agents. An open competitive atmosphere and heightened interest in your home is the key to our heart at Galaxy. At Galaxy, we want to make sure you get it right the first time. We listen carefully to what you say and what you want. Our ethos is very simple. To treat you with the level of service we would expect to receive ourselves. We offer an extensive professional service focussing on Integrity Quality Assurance Guaranteed personalised service. Galaxy Real Estate was set up to give you the opportunity to make the Galaxy their Oyster. The strategy behind is to give you the time and attention you deserve. Buying or selling a home is the biggest financial decision of most people's lives. Being in the Real Estate industry allows each of us to help you with one of their biggest chapters in life, having a property. Whether it's rented or bought, choosing the right property makes a huge impact on your lifestyle and development so it can be one of the toughest decisions made by people. We feel the satisfaction alongside the customers when placing a key in the palm of their hands. We are an independently owned company, located in West London. Everyone at Galaxy Real Estate has extensive knowledge and a great clientele base of the area. We pride ourselves on our personalised and professional client service. Our success has been founded on some very firm beliefs: Duty of the agent to achieve the best possible price for client Exposure to the widest possible market. An active and dynamic approach in selling properties at all times. We also offer a unique interior design facility. Our Team who have 34 years of combined experience in property development world-wide. Please feel free to contact our dedicated team who will be more than delighted to help you with your every need in your aspirations.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

139 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

I would like to express my appreciation…

I would like to express my appreciation for the outstanding service provided by Jai from the Retail Team. He demonstrated exceptional professionalism, excellent communication, and complete transparency throughout our commercial property leasing process. Jai kept us informed at every stage and made the entire experience smooth and stress-free. I am extremely pleased with the service he provided and grateful for his dedication and support. Thank you, Jai, and thank you to Galaxy for delivering such a high standard of service. Highly recommended.

3 June 2026
Unprompted review
Rated 1 out of 5 stars

Don’t waste your time.

I have made numerous attempts to contact this company as they have a vacant commercial property that I WAS very interested in renting. I tried various emails & telephone numbers. Left numerous messages / correspondence & at no point did anyone get back to me.

22 April 2026
Unprompted review
Rated 1 out of 5 stars

Absolute waste of time and energy

Absolute waste of time and energy, these people don't seem to have any clue as to how to deal with customers, never return any calls, do not answer emails etc etc.
The website does not contain even basic sales info that is required on properties. If I could give any lower rating I would do.

21 April 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank the…

I would like to sincerely thank the galaxy team for their excellent support thoughout my propperty purchase. Special thanks to Harry and Taj for their constant support and guidance. The whole process was smooth and stressfree, I truly appreciate their efforts.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thank the…

I would like to sincerely thank the Galaxy Sales Team for their outstanding support throughout my property purchase. From start to finish, the entire process was handled professionally, efficiently, and with great attention to detail.

A special thank you to Tajneet, Harry and Daljit for their constant communication, guidance, and dedication in ensuring everything went smoothly. Their support made what can often be a stressful process feel simple and well-managed.

I truly appreciate all the effort.

2 April 2026
Unprompted review
Rated 5 out of 5 stars

I would like to sincerely thanks Galaxy…

I would like to sincerely thanks Galaxy Real Estate Specially Daljit Kapoor, Harry Sachdeva and whole residential sales team for their outstanding support during the purchase of my property. From start to finish, they guided me through the entire process with professionalism, patience, and expertise. Their advice and prompt responses made what could have been a stressful experience much smoother and more reassuring. I truly appreciate their dedication and would highly recommend their services to anyone looking to buy or sell a property.

4 March 2026
Unprompted review
Rated 5 out of 5 stars

My experience with Galaxy

My experience with Galaxy so far has been excellent. Inushka is dedicated, professional, and personable. If you are looking to sell in Southall, I would recommend Galaxy Real Estate and Inushka.

19 December 2025
Unprompted review
Rated 5 out of 5 stars

Extremely impressed by Galaxy…

We are extremely impressed by Galaxy Estates as they handled the sale of our property in a very professional way. Staff are warm and helpful. Thank you for selling our property and we will recommend you to are Family and Friends.

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Great company

It's the first time I've used the services of Galaxy Real Estates and I am very pleased with how they have handled the matter. Staff are professional, polite and knowledgeable.

11 December 2025
Unprompted review

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