Galaxy Flights Reviews 

141
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 111 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated and very helpful staff for providing exceptional personal guidance, ensuring a remarkably smooth and straightforward booking process from start to finish. Furthermore, loyal consumers frequently highlight the prompt communication, professional support, and thoroughly reliable assistance received when arranging their complex travel plans. However, some people mentioned unexpected extra charges and highly frustrating issues with the final pricing that significantly complicated their travel arrangements. Some reviewers occasionally experienced notable difficulties regarding lost deposits or unannounced extra costs that unexpectedly appeared after successfully completing the initial booking process.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their exceptional professionalism, patience,... See more

Customer service

Customers report positive experiences with customer service, highlighting helpful and supportive staff... See more

Service

Customers consistently note positive experiences with service, highlighting exceptional professionalism and... See more

Booking process

Reviewers highlight ambiguous aspects of the booking process, with opinions sharply divided. While some... See more

Price

Clients share ambiguous opinions on price, with some reviewers praising the ability to find amazing prices... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god... See more

Rated 5 out of 5 stars

Victor, was extremely professional, personable and polite throughout the whole exchange. His customer service skill was very supportive . He provided clear advice and outlined options . Navigating... See more

Company replied

Rated 5 out of 5 stars

I booked my flights for the first time with Galaxy Flights, and I must say, Agent Max was amazing! He answered all my queries promptly, and the booking process was very easy. I received my flight tick... See more

Company replied

Rated 5 out of 5 stars

Jacob looked after me very well . There was a mix up with the name on the ticket which caused quite a degree of stress , but Jacob was good to good word and got it sorted out for me in good time to al... See more


Company details

  1. Travel Agency
  2. Cruise Travel Agency
  3. Flights Search Site

Written by the company

Galaxy Flights is a leading travel company operating under the brand Galaxy Travel LTD with sub-brands Galaxy Holidays and Galaxy Cruises. We are committed to delivering seamless and memorable travel experiences to our customers worldwide.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 9% of negative reviews

Typically replies within 24 hours

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4.6

All reviews

(141)

119 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Many thanks to Nathan Cole @ Galaxy…

Many thanks to Nathan Cole @ Galaxy Flights on our flight booking UK to IND on one of the premium airlines QR. Appreciate Nathan, as he has offered us excellent service on below most needed things .
Clear communication, ( professional)
Fast problem-solving,
And the ability to find the best price,
He has offered us even online checkin and seat reservation on travel day in order to make our journey smooth and pleasant.
Thanks & Regards,
Eldhose

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service recieved


As a family who travel extensively, we know how important it is to have a travel service that is professional, helpful, efficient and, above all, reliable. Over the years, we have found that working with Nelson at Galaxy Flights has made our holiday experiences completely faultless.
Nelson is absolutely brilliant. He knows us, understands what we like, and has a real understanding of the quality and type of holidays we enjoy. Every single time, he goes above and beyond to create a package that is perfectly suited to myself and our family.
The personal service he provides is exceptional. Even when third parties have made errors Nelson always rectified them We never feel like just another booking Nelson genuinely takes the time to understand what we want and makes sure every detail is right. As a result, we have created some fantastic family memories through the holidays he has arranged for us.
That personal knowledge, attention to detail and consistently outstanding service are exactly why we keep coming back to Nelson year after year. We have complete trust in him and know that we are in safe hands.
He is a credit to Galaxy Flights, and we couldn't recommend him highly enough. He's simply brilliant, and we'll continue to use him for many years to come.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

We have used Nelson for our holidays…


We have used Nelson for our holidays for years, and wherever Nelson goes, we follow! He really is the best at what he does.
Nothing is ever too much trouble, and the service and support he provides are second to none. One of the things we value most is knowing that he is always available to support us while we’re abroad, although thankfully we’ve never needed to call on him!
We’ve just booked our next trip with Nelson — Thailand and Vietnam in a couple of weeks — and we absolutely cannot wait! ✈️🌴
Would highly recommend Nelson to anyone looking for a truly personal and reliable service.

22 August 2026
Unprompted review
Rated 5 out of 5 stars

A very personal touch

I always buy my flight tickets online. This time, I was having a lot of difficulty getting the right flight to Kenya .I contacted Galaxy flights and spoke to Jamie sales representative .He was god sent ,very helpful, supportive and assisted me through the technical hurdle of computers, and most of all gave me an excellent deal. At age of 78yrs my knowledge of computers is very limited , I was very satisfied .I would recommend Galaxy flights to anyone .

17 August 2026
Unprompted review
Rated 5 out of 5 stars

The best deals brokers

This is my third time that I booked the ticket with this company. They give me the best deals. Steve provide the best customer service as being customer we have many queries as I usually book for my parents. He provides all the solutions at earliest. I never met him personally but you must find him very useful for your next trip. I must recommend Galaxy Flights to book your tickets for your mext journey.

6 August 2026
Unprompted review
Rated 5 out of 5 stars

Greeting

I'd like thank you for a good service, specialy the best job doing by the Agent Oscar, I thank you so much

Best regards

Omar

16 August 2026
Unprompted review
Rated 5 out of 5 stars

Even though the flight was cancelled (…

Even though the flight was cancelled ( did not the the date I was looking for ), I experienced a great customer experience, very satisfied with the interaction and the feedback and the readiness to ensure I secure a flight within my budget and the time I needed. Great team with good customer support

16 August 2026
Unprompted review

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