Gaia Family Reviews 

119
TrustScore 4.5 out of 5

4.6

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Rated 5 out of 5 stars

We’re so grateful for Gaia! They truly made private IVF possible for us. Everyone on their team was incredibly supportive throughout our IVF journey, from little gestures of gifts to kind words at eve... See more

Company replied

Rated 5 out of 5 stars

Absolutely amazing!!! IVF is stressful enough without having to worry about money on top aswell, Gaia has been a god send. Lovely people who are really supportive and always go above and beyond to mak... See more

Company replied

Rated 5 out of 5 stars

Christina was an absolute pleasure to work with. She took the time to explain everything clearly and transformed a process that typically feels stressful and overwhelming into one that was easy and ex... See more

Company replied

Rated 5 out of 5 stars

Finding Gaia was like finding light at the end of the tunnel. After years of stress and not knowing financially if IVF would work, gaia have us huge piece of mind. The reps were kind and helpful,... See more

Company details

  1. Fertility Clinic
  2. Alternative Financial Service
  3. Family Planning Center
  4. Fertility Physician
  5. Financial Planner
  6. Health Insurance Agency

Written by the company

Whether you’re considering IVF or freezing your eggs, Gaia gives you the best chance of reaching success. We give you access to top clinics selected for their results, reduce the financial stress with a personalized payment plan, and champion you every step of the way with 1:1 support, nutrition tips, therapy sessions, community events and more. Our payment plans come with monthly financing options and give you access to more cycles of treatments for your money, maximizing your chances of taking a child home.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

119 reviews

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4.6

All reviews

(119)

30 reviews in the last 12 months

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Rated 1 out of 5 stars

So saddened and disappointed to be told…

So saddened and disappointed to be told I do not qualify based on whatever data they’ve calculated to determine how much my premium will be. To fill in a simple form with bare minimum information with the gaslighting of helping those in need - to then without any detail, discussion or courtesy to break down exactly what that even means! To think this process is gut wrenching and hard as it is.

I honestly don’t know what else to say about GAia. Perhaps more should be said because I certainly didn’t get the impression there was a premium % created from me simply stating my name, the reason why I need ivf (which is common for many) and chosen clinic. Why have such a vague criteria if all you’re going to do is reject people for having the issues that create a barrier to natural conception in the first place!

Awful, non compassionate treatment.

22 May 2023
Unprompted review
Gaia Family logo

Reply from Gaia Family

Hi Shenelle, We are very sorry not to have been clearer. From first hand experience, we understand how difficult the IVF journey can be, and are doing everything we can to try to relieve some of the burden.

That being said, we are fairly new and are still bound to certain requirements from our insurance providers in order to sell our plans at all.

We have reached out to see if you would like to schedule a call with our team to understand more about our eligibility and are working to improve our overall communication to be more clear for future prospective members.

Thank you for sharing your feedback.

Rated 5 out of 5 stars

tension free

always there to help with any question and is a tension free everything include

17 May 2023
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Reply from Gaia Family

Thank you Mariana!

Rated 5 out of 5 stars

great service

great service. It allowed me and my wife to go through IVF without too many worries, knowing that whatever happens we're covered.

17 May 2023
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Reply from Gaia Family

Thanks Cristina! So glad you are a Gaia Member.

Rated 4 out of 5 stars

Overall my experience with Gaia was…

Overall my experience with Gaia was very good and stress free doctors was very honest and gave us the best advice I wouldn't change anything about the service because everything was honestly excellent and the care was delivered at a high standard. If I had to change anything it would be the one year storage of embryos after treatment when successful technically your only getting 3 months free not a year cause your pregnant for 9 months otherwise no other complain.

8 March 2023
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Reply from Gaia Family

Thank you so much Guy!

Rated 4 out of 5 stars

Positive so far

Although we are still fairly early in our journey with Gaia, so far our journey has been a positive one

8 March 2023
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Reply from Gaia Family

Thank you Elizabeth!

Rated 5 out of 5 stars

Great customer service!

Joining Gaia has helped ease the burden of IVF. Gaia offers a range of payment plans. The team at Gaia are friendly and supportive.

6 March 2023
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Reply from Gaia Family

Thank you Ogechi!

Rated 5 out of 5 stars

The entire Gaia team were really nice

The entire Gaia team were really nice and supported us throughout the entire process. They’ve made our journey less stressful when I comes to finances.

1 January 2023
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Reply from Gaia Family

Thank you so much!

Rated 5 out of 5 stars

It’s not too good to be true!

We used Gaia last year to fund our IVF in Greece because having been on the fertility treatment trail for a while, our funds had run dry. At first we thought why Gaia were offering was too good to be true as it was the first time we’d heard of anything like this but after speaking to the team and finding them to be helpful and honest we went with Gaia and now have a wonderful little boy!
The whole team at Gaia are really caring and want to help families in any way they can. We are incredibly grateful they exist as without them we would not have been able to afford any more fertility treatments for a long time. They really do ‘what it says on the tin’

3 September 2022
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Reply from Gaia Family

Thank you Katie!

Rated 5 out of 5 stars

Caring team

The team understand that it’s a difficult journey and are so caring and always checking in on you. They allow you to concentrate on your treatment and they take care of the rest. I couldn’t recommend them enough.

14 September 2022
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Reply from Gaia Family

Thank you Abi!

Rated 5 out of 5 stars

Financial stress of IVF? Gaia family are the solution

Gaia have made my IVF journey a lot easier financially and mentally. The team provide great support and customer service. I actually couldn’t have gone through this process without them. They are very straightforward to work with the concept and services they provide are amazing. Having the financial burden and stress of IVF taken away from you and provided by Gaia gave me the opportunity to focus on myself and the journey itself. I would definitely recommend Gaia family
to anyone thinking of starting IVF who feel they cannot afford it. Your dream of starting a family can definitely come true with Gaia family.

3 March 2023
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Reply from Gaia Family

Thank you Anchel!

Rated 5 out of 5 stars

Absolutely amazing!!

Absolutely amazing!!! IVF is stressful enough without having to worry about money on top aswell, Gaia has been a god send. Lovely people who are really supportive and always go above and beyond to make sure that ther customers are getting the support they need. Ever so grateful to have found these guys can’t recommend enough

14 February 2023
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Reply from Gaia Family

Thank you Charlotte!

Rated 5 out of 5 stars

Gaia were amazing from start to finish.

Gaia were amazing from start to finish.
Their customer service team are next level when it comes to kind, caring, intelligent support.
The product itself is a game-changer, it allowed us to pay for our initial round of IVF treatment via a premium to Gaia which still left us with 70% of our “IVF pot” on our account (without Gaia that first round would have used all of it).

As it turns out, we miraculously got pregnant naturally before the treatment really got underway, and we got all our money back from Gaia no problem a few months later. They continued to be kind and were happy for us - we just appreciate how they handled it all so gracefully so much. I’d recommend this to any woman / couple who want to do IVF - they’ll fix your costs, guarantee you for 5 rounds,
and remove the stressful financial unknowns that usually come with undergoing IVF with a clinic. No more spiralling costs. Can’t tell you what a difference that makes to your mental health and physical health.

30 April 2022
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Reply from Gaia Family

Thank you Liz!

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