I bought my 2nd HOCO watch recently but having small issue with the screen. Went back to the shop and after checking, the manager replaced with a new watch. It's quick, friendly and no hassle at... See more
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I reached out to ask if I would be charged after cancelling my account. The other guy didn't give me the direct answer, he even made me more confused. After I talk to another guy named Dexter, he clea... See more
Company replied
I want to give a shout out to Ahlby who is a part of the escalation team for taking the initiative to help me out with my subscription problem. Ahlby provided a swift resolution to this matter even wi... See more
I wanted to share my appreciation for the outstanding support provided by the team. They demonstrated exceptional service by addressing my unique issue promptly and going the extra mile to assist me.... See more
Company replied
3.9
Great
498 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good atention.
7 June 2025
Unprompted review
Bob refund
Bob, has been dealing with my queries and he's doing a good job. Kindly resolve my issue of refund as soon as you can. Thanks
2 June 2025
Unprompted review
Very helpful and such quick response…
Very helpful and such quick response thank you
31 May 2025
Unprompted review
A private e-mail from Emerald
A private e-mail from Emerald. Personal service
31 May 2025
Unprompted review
Good service
They attended to my query immediately and I'm satisfied with the fact the the account is canceled and I will receive a refund. Thanks Alero and team, much appreciated.
16 May 2025
Unprompted review
IT WAS VERY HELPFIL AND ALOWED ME TO…
IT WAS VERY HELPFIL AND ALOWED ME TO CANCEL MY SUBSCRIPTION.
28 April 2025
Unprompted review
Query resolved amicably.
27 April 2025
Unprompted review
Account cancellation
I reached out to ask if I would be charged after cancelling my account. The other guy didn't give me the direct answer, he even made me more confused. After I talk to another guy named Dexter, he cleared up everything. However, I still think this brand is a scam because I unintentionally registered to the website without acknowledging it. Stay away from this site, everyone
26 April 2025
Unprompted review
Reply from Gadgetgeek
Dear Anh,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
They automatically deduct from my…
They automatically deduct from my credit card and I am waiting for my refund. Hopefully I will get my refund
13 April 2025
Unprompted review
Reply from Gadgetgeek
Dear Joshua,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Kevin organised refund so did a great job organising a…
Kevin did a great job organising a refund with this review to be a source document to invoke the refund pr7
8 April 2025
Unprompted review
refund
refund
Yes
Thank you very much for your positive response to my request for a refund
Regards
2 April 2025
Unprompted review
Great Work Escalation Team.
29 March 2025
Unprompted review
Very quick communication
25 March 2025
Unprompted review
Still have not received my refund only…
Still have not received my refund only received R36,81 and what about the R77 that you took from my account so am not happy
25 February 2025
Unprompted review
Reply from Gadgetgeek
Dear Zandile,
Your feedback is of the utmost importance to us, and we are dedicated to addressing your concerns.
We could not locate your account.
Please make sure to provide us with your information to be able to find your account and solve your issue.
And feel free to reach out to our customer support team at support@gadgetgeek.store for further assistance.
Your trust and satisfaction are our top priorities.
Best regards,
Ayla
Quick and full service
Immediate response and detailed explanations where needed, kind and gentle approach to the customer
25 March 2025
Unprompted review
Good escalation work by Paula
Good escalation by PAULA she was amazing and helped me a lot.
21 March 2025
Unprompted review
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