Gaboslondon Reviews 

Pure garaaaaassaa

I have contacted them once I received my order to exchange it as it was small on my son size and they sent me an email saying they don’t refund or exchange

As a previous reviewer has mentioned, they refuse to honour statutory rights for distance selling. I purchased a jacket for my son as a gift, ans paid extra for expedited delivery. I was sent tracking numbers, but then when I followed up, the item hadn't even been sent. When it finally arrived weeks after my son's celebration I tried to arrange for it to be returned, as I'd had to buy him a different present, but they refused to accept the return.

Also now going to have to pursue the refund via my banks. Avoid at all costs!

I am extremely disappointed with this company. The customer service is utterly useless, with no meaningful responses and excessive delays. I have reached out multiple times regarding a faulty coat with a broken zipper, and not only have they failed to address the issue, but they have also ignored my follow-ups for weeks. The level of service is unacceptable, and I am now forced to escalate the matter further, including pursuing a chargeback and reporting them to Trading Standards. I strongly advise potential customers to beware of their poor practices and lack of accountability.
UPDATE:
Just got a reply to the review they stated they believe it was resolved amicably 😂joke of a company i got told "no" to any returns or refund don't order from here!!!

Gabbos london refuse to send me my item or refund.. I live in a high footfall area across the road from millwall football club!. Items can not be left safe and so for that reason i do not request it... This item was not delivered to me and gabbos london want me to argue with dpd! Terrible terrible company and very bad experience gangster mentalities....being replied to with cool fam ect is unproffesional... i will be going to social media to expose them there.

Be very cautious when buying from this retailer.

I purchased an item online and exercised my statutory right to cancel the order within the 14-day cooling-off period provided under UK Consumer Contracts Regulations. The retailer refused to accept the cancellation, stating that sale items are “final” and claiming that their checkout terms override statutory cancellation rights.

Despite repeated correspondence, they maintained this position and declined to process a return.

In the UK, online purchases are generally covered by a 14-day right to cancel unless a specific legal exemption applies. Retailers cannot remove this right through store policies or terms accepted at checkout.

I am now having to pursue recovery of the payment via my payment provider. Based on my experience, I would advise other consumers to be aware of this approach before purchasing from this business.

UPDATE AFTER GABOS REPLY BELOW:
For clarity, this matter has not been resolved by the company. I exercised my statutory consumer rights and initiated a chargeback due to their failure to provide an appropriate remedy.

The public statement suggesting otherwise below is misleading.

Amazing coat so comfy and i love how easy it is to adjust. At first i didnt like the good due to its size but its really grown on me. Coat came as shown pockets are warm and comfy. Would buy again.

Been buying from these lot for a while, first bought the bomber jacket, then the ‘Roadrunner’ tracksuit, now the ‘Money Mitch’ set - can’t say I’ve ever been disappointed with an order. Great quality, delivery times are on point and they look amazing. Definitely my favourite in the game rn!

Jacket is great, no flaws and feels premium and worth more than the pricetag, took like 2 and a half weeks to deliver but was during a Black Friday sale so understandable.

Good product, incorrect size charts, terrible customer service with zero awareness of the distance selling regulations.

Refusing a refund within 14 days, snotty childish email responses, then radio silence. There was no information provided at the point of purchase regarding sale items being non-returnable & even if that was stated, it is still in breach of the distance selling regulations & my statutory consumer rights.

It’s such a shame that a promising business has undermined their fledgling reputation by behaving in such a clueless manner.

If anyone has been refused a refund, this is their head office address to send the product back to (in the absence of them providing any other) and proof of delivery to this address with proof of your item being in perfect condition, an email requesting return within 14 days and returning the product within 14 days from then, will support your bank to issue a chargeback if you make a claim.

Unit 29, Leaside Industrial Park, Sedge Green, Nazeing, Waltham Abbey, EN9 2BF

Good luck and I do hope you get your money back and that this business learns the basics of UK online selling and consumer statutory rights before putting themselves out of business due to a terrible reputation.

For your reference, as already emailed to you @Gabos, and for other consumers. Here is the law regarding buying ‘sale’ items online and the consumer right to refund:

UK Distance Selling Regulations (now largely Consumer Contracts Regulations) give online/distance buyers a 14-day "cooling-off" right to cancel for any reason, requiring clear pre-sale info on price, product, and seller details, and a full refund within 14 days of cancellation or item return, *** EVEN ON SALE ITEMS ***, unless excluded (like custom goods), meaning businesses must offer these core consumer protections for distance sales.
Key Consumer Rights for Sale Items
14-Day Cancellation: You can cancel online or distance orders within 14 days of receiving goods, even if just changed your mind, and get a full refund.
14-Day Return Window: After telling the seller you're cancelling, you have another 14 days to send the goods back.
Full Refund: You get a full refund (including basic delivery costs) within 14 days of the seller getting the goods or proof of return.
No Reason Needed: You don't need to give a reason for cancelling.
Reasonable Handling: You can inspect goods as you would in a shop, but can be charged if handling beyond that reduces their value.

If i could give no Stars at all i would

I never received the pakkage
I've send a message explaining that i never received it and that I received a track and tracé that showed that dpd send the pakage back to sender meaning them

But that there was nobody there so they Will try again the next day. And if nobody was there they Will leave it with a neighbour

It's been like 2 months and i still did not receive a reaction nor a message

But i still have to pay for the jacket

I Will never order at gabos again
And i advice you not to either

I ordered my jacker the 1st December, we are the 16th and i still aint got it. I emailed for to know about it and to be refund. They told me no so im really disappointed about them

Never will I sponsor a small company again
Terrible customer service
Terrible accusations item was left in the wrong place, but it’s claiming is the right place could easily find it from a Google search

I’ve seen the come up of this business and out of all the brands this style context brand is one of the few that actually makes sense and actually is matches motivation with the style again bug up your process.

recently purchased an item during their sale/Black Friday promotion and contacted the company to request an exchange or refund. I was surprised to be told that they do not allow exchanges or refunds on sale items. While businesses can set their own policies for discounted goods, UK consumer law states that customers are entitled to a refund or exchange within 14 days when buying online, unless the item is bespoke, personalised, or made to measure. The products sold by Gabos London, in my experience, are not bespoke or customised, which is why I expected my statutory rights to be respected.

Unfortunately, the customer service I received was extremely disappointing. In my view, the communication lacked empathy, understanding, and basic customer-care skills. It felt as though the company was more interested in refusing responsibility than resolving the issue fairly.

I have also noticed a pattern in other reviews: customers who report issues with exchanges or refunds often receive no response, while the company only replies to comments about late deliveries. To me, this speaks volumes about the level of care and prioritisation given to genuine customer concerns.

Overall, based on my experience, I cannot recommend Gabos London and hope they review their policies and customer-service approach in the future.

Quick delivery time and quality of clothes is fantastic so worth the money which wasn’t even much

I had never heard of the company but my 17 year old son asked for the Street Bomber Jacket 3.0 Magma Black Puffer Jacket in small for winter coat so ordered on 19th November and received on 25th November, was easy to order and had regular updates. My son is very happy with the coat and seems to be made better than the one he had last year from Mercier that didn't last long before I had to repair it. This coat from Gabos looks good, looks well made and thick heavy coat. Son happy so I'm happy

Note to trustpilot - please give us an option for zero stars because of companies like this one.

Seriously shocking customer service. As an online store, customers need to be able to exchange an item if it doesn’t fit as they have no way of trying the item on before buying. These people refused to even offer me an EXCHANGE for another size. So I have been left with a coat that doesn’t fit and I have no use for it now. It is not exactly a cheap item either. They didn’t bother to reply to my complaint email too. Unbelievable customer service.

Don’t worry, I will be contacting my bank to get the money back off you. In the meantime, I advise everyone to please stay away from this unjust, disorganised company that does not care about its customers.

I recently bought a jacket from them and everything was perfect. The delivery was fast, clearly communicated, and I was well informed throughout the process. I definitely recommend this brand. Just keep in mind that if you’re ordering from outside the UK, you will have to pay import fees.