if I could give more than five stars for Team 3, Oliver and Mo, I would. They were exceptionally good, guiding us throughout the whole implementation, exploring different options for where to co... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Been with g network for close to two years. Have had no issues Today WiFi was down, request call back , they called back within 15 mins, engineer was booked. Engineer FAZLE attended within... See more
Company replied
Really fast, polite service from the engineers Andrew and Mo. They answered every question I had and gave me honest and fair answers, they made sure I was fully connected and checked the speeds befo... See more
Company replied
Wait between signing up and our engineer Jason’s visit was only a week. Jason arrived first thing Friday morning as scheduled. No waste of our time and therefore a big positive. He was polite and prof... See more
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Company details
Written by the company
Upgrading London to faster, more reliable and more affordable broadband through 100% full fibre connectivity
Why choose Fibre optic Broadband with G.Network
Written by the company
- Direct To Premises
- We are an FTTP network which means we lay 100% fibre optic cable, end-to-end, directly to every premises through our own ducts.
- Short Lead Times
- If we've already dug your street then we can get you connected with ease. We’ll even work with landlords on any permissions needed.
- Faster Than ‘ULTRAFAST’
- Our ‘fast’ means truly ‘ultrafast’ because there is no copper anywhere in our network. From 100Mbps all the way to 10Gbps (10,000Mbps).
- Future-Proof Network
- Our 100% fibre network can handle any speed requirements today as well as any future speeds that new technologies will demand.
- Great Value Tariffs
- We have designed our tariffs to make 100% fibre connectivity accessible for everyone, with prices on a par with existing copper-fibre broadband and a lot less than fibre leased lines.
- Personal Customer Service
- We take pride in providing a great service. All our customers have dedicated Relationship Managers and all installations are done by our own in-house engineers.
Contact info
69 Wilson St, EC2A 2BB, London, United Kingdom
- 020 3909 4555
- sales@g.network
- g.network
4.8
Excellent
6K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great all round
Great all round. Shout out to Jason, Victor and Alex! Low stress and hassle and did a great job!
2 March 2026
Unprompted review
Reply from G. Network
Hello Francesco,
Thank you for the fantastic feedback! We are delighted to hear everything went smoothly and stress-free. Jason, Victor and Alex will be thrilled to receive your shout-out. We will be sure to pass on your kind words. We really appreciate you taking the time to share your experience.
Regards,
GNetwork Customer Service Team
Great Customer Service
We had a failure but the reply was very swift and wonderful engineer Fazle was on site in an hour and fixed all issues. Very happy with the service! 🙏🏻
2 March 2026
Unprompted review
Reply from G. Network
Hi AW,
Thank you for your kind feedback. While we are sorry you experienced a service issue, we are pleased to hear our response was swift and that Fazle was able to resolve everything promptly. We will be sure to pass on your comments to him. We really appreciate you taking the time to share your experience.
Regards,
GNetwork Customer Service Team
Wifi is super fast
Wifi is super fast, and installed super fast too by the amazing Luis. He couldn't have been more smiley and friendly, explained it all as he went and made sure wifi was up to speed before he left. Great service all round.
2 March 2026
Unprompted review
Reply from G. Network
Hey Lewis,
What a brilliant review, thank you! We are so pleased you are loving the speed and that Luis made the installation smooth, friendly, and stress-free. He will be thrilled to hear your feedback. Thanks again for choosing G.Network!
Regards,
GNetwork Customer Service Team
Great service from Fazle !
Fazle was very quick and efficient sorting out our new router. Really appreciate it. 🙌🏼
26 February 2026
Unprompted review
Reply from G. Network
Hi Selene,
Thank you so much for your kind feedback! We are delighted to hear Fazle was quick and efficient in getting your new router sorted. We will be sure to pass this on 🙌🏼
Regards,
GNetwork Customer Service Team
Falze was helpful and quick
Falze was helpful and quick, reinstated connection
26 February 2026
Unprompted review
Reply from G. Network
Hello Ian,
That is great to hear! Thanks for sharing your experience. We will let Falze know you appreciated the quick support
Regards,
GNetwork Customer Service Team
Cheap for a reason.
Originally I gave a good rating, however, in hindsight, I was pressured into it by the installer who wowed me with gadget showing how fast the data speed was. Sadly, it is not true, the speed claim is misleading. In the real world the claims are verging on the dishonest. It seems that the band width is so narrow that downloads take forever in comparison to BT and the signal is so weak that you need an expensive 'nest' to get coverage in a small flat. In short, G. Net is cheap for a reason, it is rubbish. Also, they never gave reimbursed me for cancelling my previous contract.
23 February 2026
Unprompted review
Reply from G. Network
Hello Stefan,
We are sorry to hear that your experience has not met expectations, and we appreciate you taking the time to share your feedback.
We want to reassure you that we do not pressure customers into leaving reviews, and we are disappointed to hear that you felt that way. The speed demonstrated at installation reflects the line capability into the property; however, in-home performance can be influenced by a number of factors, including device capability, Wi-Fi interference, and property layout. If coverage has been an issue, we would welcome the opportunity to review your setup and explore solutions with you.
Regarding the reimbursement for your previous contract, we would like to investigate this further to understand what has happened. Please contact us directly at customerservice@g.network with your account details (order number or Account number) so we can look into both the speed concerns and the outstanding reimbursement matter.
We take feedback seriously and would genuinely like the chance to resolve this for you.
Regards,
GNetwork Customer Service Team
Cesar and Victor are the men for the…
Cesar and Victor are the men for the job. Friendly and professional. My cable was so tidy. Almost couldn't see them. Leave the place nice clean. Just couldn't ask for more
25 February 2026
Unprompted review
Reply from G. Network
Hi Joe H,
Thank you so much for your wonderful feedback!
We are thrilled to hear that Cesar and Victor delivered such a professional and friendly service. It is great to know they left your cabling neat and tidy and the space clean, just as it should be.
We will be sure to pass your kind words on to them. We truly appreciate you taking the time to share your experience!
Regards,
GNetwork Customer Service Team
Fazle was excellent
Fazle was excellent: quick, efficient, polite and helpful. He fixed my broken fibre cable in about 10 minutes. Excellent service.
25 February 2026
Unprompted review
Reply from G. Network
Hello I lover badgers,
Thank you so much for your fantastic feedback!
We are delighted to hear that Fazle provided such quick, efficient, and professional service. It is great to know he was able to resolve your fibre cable issue so promptly and make the experience a positive one.
We will be sure to pass your kind words on to him. Thanks again for sharing your experience!
Regards,
GNetwork Customer Service Team
Setting up the Internet
Had a great experience setting up G. Network at my new place, Andrew was extremely polite and helpful throughout the process!
24 February 2026
Unprompted review
Reply from G. Network
Hey Vladislav,
Thank you so much for your lovely feedback!
We are delighted to hear you had a great experience getting set up at your new home. It is wonderful to know that Andrew was polite and helpful throughout the process. We will be sure to pass your kind words on to him.
Welcome to G.Network, and thank you for choosing us!
Regards,
GNetwork Customer Service Team
Fazile did a great job and fixed the…
Fazile did a great job and fixed the issue. Great communication and was on time.
24 February 2026
Unprompted review
Reply from G. Network
Hi Jake,
We are delighted to hear that Fazile resolved the issue efficiently and kept you well informed throughout. Punctuality and clear communication are so important, and it is great to know he delivered on both.
We will be sure to pass your kind comments on to him. Thanks again for choosing us!
Regards,
GNetwork Customer Service Team
Andrew was
Easy and quick installation! Andrew was neat and super helpful. G network is working so well and I am very happy.
24 February 2026
Unprompted review
Reply from G. Network
Hello Dylan
Thank you so much for your wonderful feedback!
We are thrilled to hear that the installation was quick and seamless, and that Andrew provided such neat and helpful service. It is great to know your G.Network connection is working well and that you are happy with the experience.
We will be sure to pass your kind words on to Andrew. Thanks again for choosing us!
Regards,
GNetwork Customer Service Team
Luis
Luis
Very happy with work instal
Luis very helpful and respectful of vulnerable customer needs
Highly recommended
Many thanks Luis
23 February 2026
Unprompted review
Reply from G. Network
Hello DW,
Thank you so much for your thoughtful feedback.
We are delighted to hear that Luis provided such a positive installation experience and was especially helpful and respectful in supporting vulnerable customer needs. Delivering service with care, professionalism, and understanding is incredibly important to us.
We will be sure to pass along your kind words to Luis, he will truly appreciate them. Thank you for your recommendation and for choosing us!
Regards,
GNetwork Customer Service Team
Just had installed my G Network…
Just had installed my G Network internet. One of their team came by, Andrew and Victor, and done a very nice job. Internet speed seems to be stable and very high exactly what I was looking for.
23 February 2026
Unprompted review
Reply from G. Network
Hi Darius,
Thank you for taking the time to share your experience!
We are so pleased to hear that Andrew and Victor provided a smooth installation and did such a great job. It is fantastic to know your internet speed is stable and delivering exactly what you were looking for.
We will be sure to pass your kind feedback on to them. Thank you for choosing G.Network!
Regards,
GNetwork Customer Service Team
Fazle was on time
Fazle was on time .
Perfect service and very helpful.
Recommend
23 February 2026
Unprompted review
Reply from G. Network
Hello Arek P,
Thank you so much for your kind feedback!
We are delighted to hear that Fazle arrived on time and delivered such helpful, professional service. Providing a smooth and positive experience is always our goal, so it is great to know we met your expectations.
We truly appreciate your recommendation and will be sure to pass your comments on to Fazle. Thank you for choosing us!
Regards,
GNetwork Customer Service Team
Technical support hangs up on you
Technical support hangs up repeatedly whilst you’re waiting in the cue. Then, when you call the purchase hotline, miraculously, they can be reached. But, it is “impossible” to be transferred to the technical support, or to cancel the subscription, that’s a “different hotline” that will not answer you call.
Rubbish customer service, don’t join G.Network.
22 February 2026
Unprompted review
Reply from G. Network
Hello,
We are genuinely sorry to hear about your experience and appreciate you taking the time to share this feedback.
What you have described is certainly not the level of service we aim to provide. We understand how frustrating it must be to experience difficulty reaching technical support, particularly when trying to resolve an issue or manage your subscription. That is not the experience we want for any of our customers.
We would really like the opportunity to look into this further and address what has happened. Please reach out to us directly at customerservice@g.network, with your account information so we can investigate and assist you as quickly as possible.
Your feedback is important to us, and we are committed to improving where we fall short.
Regards,
GNetwork Customer Service Team
Easy installation
Easy installation. Jason who installed it was friendly and professional. Managed to make the installation easier than originally quoted. Pleasure to deal with.Kevin@West 1 Castings Ltd
18 February 2026
Unprompted review
Reply from G. Network
Hi Andrew,
Thank you for your fantastic feedback!
We are so pleased to hear that the installation process was smooth and that Jason made the experience even easier than expected. Providing friendly, professional service and finding ways to simplify the process for our customers is exactly what we aim for.
We will be sure to pass your kind words on to Jason, he will be delighted to hear them. Thank you again for choosing GNetwork!
Regards,
GNetwork Customer Service Team
Luis was a star
Luis was a star - he went above and beyond to ensure I had the best internet service and speed before he left, and was such a lovely person too. Thank you!
20 February 2026
Unprompted review
Reply from G. Network
Hey Jessica,
Thank you so much for taking the time to share your feedback.
We are delighted to hear that Luis provided such an exceptional experience. Going above and beyond to ensure our customers receive the best possible service and performance is exactly the standard we strive for, and it is wonderful to know he delivered on that for you.
We will be sure to pass along your kind words to Luis. He will really appreciate them. Thank you again for choosing GNetwork and for sharing your experience!
Regards,
GNetwork Customer Service Team
Fazle came Sharp on time
Fazle came Sharp on time , very polite, he found the problemas very quick and solve the issue . I’m very pleased . Thank you so much
20 February 2026
Unprompted review
Reply from G. Network
Hello there,
Thank you so much for your wonderful feedback.
We are really pleased to hear that Fazle arrived promptly, quickly identified the issue, and resolved it efficiently. His professionalism and polite manner are exactly what we strive to deliver on every visit.
we will be sure to pass your kind words on to him. It will mean a lot.
If there is ever anything else you need, we are always here to help.
Regards,
GNetwork Customer Service Team
We had a great install today ...our…
We had a great install today ...our engineer Andrew was very nice and went about their job with no issues. All good.
20 February 2026
Unprompted review
Reply from G. Network
Hi Graeme,
Thank you for taking the time to share your experience. We really appreciate it.
We are delighted to hear that your installation went smoothly and that Andrew delivered such a positive experience. It is great to know he was professional, efficient, and made the process straightforward with no issues at all.
We will be sure to pass your kind feedback on to Andrew , it means a lot to the team.
If there is anything else you need, we are always here to help.
Regards,
GNetwork Customer Service Team
Fazle came the next day and fixed…
Fazle came the next day and fixed within 10 minutes. Very happy with service.
19 February 2026
Unprompted review
Reply from G. Network
Hi there,
Thank you for your kind feedback.
We are pleased to hear that Fazle was able to attend the very next day and resolve the issue so quickly. Providing prompt and efficient support is a key part of the service we aim to deliver, so it is great to know you were very happy with the outcome.
We will be sure to pass your comments on to Fazle, he will really appreciate the recognition.
If you need anything further, please do not hesitate to get in touch.
Regards,
GNetwork Customer Service Team
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