I bought a panel heater from them which developed a fault after 16 months. I spoke to the customer services who promptly sent me an email with information needed from me. I promptly returned i... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The product delivered fitted my strimmer unlike the one available from another supplier via Amazon which does not it. Delivery was prompt
Old fool that I am, I managed to click on the product next to the one I wanted and, being very similar, didn't notice when checking the order. Within minutes of contacting the company I had received... See more
2 oilfilled radiators that arrived promptly as my boiler broke. Excellent heaters and a great price. The 2 thermal blankets are very cozy and feel luxurious. Very happy with the items and overall serv... See more
Company details
Written by the company
At Futura Direct, we specialise in heating products with your comfort in mind. With an extensive range of branded electric heaters, blankets and patio heaters. As well as fans, air purifiers, dehumidifiers and so much more, all at unbelievable prices.
Contact info
Unit 8, Quantum Court, Church Lane, Adwick-le-Street, DN6 7AY, Doncaster, United Kingdom
- help@futuradirect.co.uk
- futuradirect.co.uk
3.7
Average
589 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 7% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
UNable to find a base unit and battery…
UNable to find a base unit and battery charger for tetrratek strimmer
26 September 2023
Dreadful Customer Service
Had a Dreamcatcher blanket for my elderly mum, it stopped working, tried contacting customer services , NO response at all from email and cannot speak to an advisor. So much for the 24month guarantee!!!!
3 October 2023
Unprompted review
Excellent service
24 September 2023
Good service
Had a couple of electric throws. Came promptly. When I did have a problem with a broken controller, another one was sent without any hassle.
9 September 2023
Excellent service
4 September 2023
Hastle free Experiance
Very promp delivery most surprised when goods came next day. Easy app to follow .
3 September 2023
They have the best tools for the garden
2 September 2023
Great Company
Great in answering questions on a product. Would definitely buy ftom this Company again
3 September 2023
Terratek strimmer
Owning Terratek hedge clippers, drill and strimmer, I was disappointed, having received an eMail saying they would replace a faulty battery, not to have received the replacement battery nor a reply to any of my several eMails chasing it so, I have a strimmer I can't use.
They were very good in the past, replacing the clippers twice because they wouldn't charge but this has spoiled their record. Poor customer service
3 August 2023
Unprompted review
Excellent value
Excellent value, good communication, prompt service. Could not fault the experience.
27 August 2023
Speedy delivery at a great price
30 August 2023
Good price and arrived quickly
30 August 2023
Good Seller And Good Delivery
29 August 2023
Once again
Once again, a fine price and excellent delivery service
Keep up the good work
Regards,
John
28 August 2023
Have purchased two items both had…
Have purchased two items both had issues.2 plates on strimmer faulty after two months, purchased replacement as advised by futurism’s,different fitting on receipt, when logged on their site,no response,even though they say will respond in two day. Not a company I would deal with again
Most disappointing
31 July 2023
Product did not arrive
29 July 2023
I ordered 2 blade holders and bolts for…
I ordered 2 blade holders and bolts for the cordless strimmer on the 26th of July and the cost came to over £29, I am still waiting to receive them.
I already contacted your firm and expected much better service than this as I am a PRIME member.
Meantime the weeds have grown a lot and need cutting down now.
Yours Sincerely,
Douglas J. Sutherland
25 July 2023
Best way to contact if issue with product within guarantee..
After no response when leaving an email as per recorded message when phoning them, I tried again using the email they gave on my receipt email. I have a pole cutter within guarantee where the thread has gone on the spindle that tightens the extension (possibly always had gone as it's had no mistreatment), not safe to use as it is. A quick response this time and a promise of a replacement part. 4* due to them not responding to initial contact.
8 August 2023
Unprompted review
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