so easy to communicate. george was really helpful sorting everything out for us. really appreciate it as definitely wouldn’t have got it done as fast without his help. always picked up the phone and r... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Very helpful customer service, had all answers to all queries, respectful and eloquent, made everything very easy. Called to make sure we had best deal, and did own research into property to help us e... See more
Company replied
Fused have been great for our student house, offering amazing value for money for our area. Customer service has always been excellent- today, with no wait time, I spoke to Hayley who efficiently sort... See more
Company replied
We had received multiple bills from an energy supplier who was attempting to charge us whilst we had signed up with FusedBills. Dan M answered my call, and took the time to read through the case not... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
PAUL=10/10 give him a raise :)
I needed to ring up with some very silly questions about my bills and Paul was nothing but lovely, he explained everything so well and really put my mind at ease. 10/10 what a LOVELY MAN
18 October 2025
Unprompted review
Reply from Fused
Hi Renee,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
I have used fused for the last year and…
I have used fused for the last year and spoke to Michael today about renewing and he was really helpful. Great experience and would definitely recommend - really easy to contact about anything.
17 October 2025
Unprompted review
Reply from Fused
Hi Lib,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Michael was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Beth was very patient and helpful.
Beth was very patient and helpful.
16 October 2025
Unprompted review
Reply from Fused
Hi Rohit,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Beth was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Erica was great and was able to give a…
Erica was great and was able to give a lot of clarity on my situation, one of many reasons I’d recommend Fused!
13 October 2025
Unprompted review
Reply from Fused
Hey Jo,
Thank you for taking the time to leave such a fantastic review for Erica.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Hayley S is amazing!!!
Hayley is literally amazing. She was super helpful will all the questions I asked and the service at fused so far has been amazing. I feel way less stressed with these providers than my previous ones last year.
13 October 2025
Unprompted review
Reply from Fused
Hey Isabella,
Thank you for taking the time to leave such a fantastic review for Hayley.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Daniel was patient and explained into…
Daniel was patient and explained into details everything that I would need to carry out my process.
Thumbs up for him.
8 October 2025
Unprompted review
Reply from Fused
Hi Gold,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Erica was extremely helpful with…
Erica was extremely helpful with sorting out our issues with the electricity after switching to fused.
7 October 2025
Unprompted review
Reply from Fused
Hi Dominic,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
paul deserves a raise
I was on the phone with Paul and he was so lovely to talk to and really helpful. thankyou so much again!
4 October 2025
Unprompted review
Reply from Fused
Hi Phoebe,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Paul was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Amazing choice!
Easy to set up, prices don’t change from agreed upon amount and all bills split fairly!! 100% a great experience.
2 October 2025
Unprompted review
Reply from Fused
Hi Lillie,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Spoke to Daniel and he was super lovely…
Spoke to Daniel and he was super lovely - the issue was sorted in seconds and the customer service was incredible. Thank you Daniel!
1 October 2025
Unprompted review
Reply from Fused
Hi Ruby,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Reply from Fused
Hi Fin,
Thank you for the brilliant 4-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Overall
Good service, value for money, quick response, no issues faced yet, and yeah good way to deal with bills when you don't wanna over pay.
30 September 2025
Unprompted review
Reply from Fused
Hi there,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Fused energy
Fused energy having good customer services they helped me by answering my questions and straight forward.
30 September 2025
Unprompted review
Reply from Fused
Hi Venkatesh,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stacie had excellent customer service…
Stacie had excellent customer service and really helped in answering my questions
29 September 2025
Unprompted review
Reply from Fused
Hi Sharon,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Stacie was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
So understanding and helpful!
Sid was very helpful! He helped us set up the broadband and the wifi which we have been struggling to do for the
past 4 days, but now its sorted out! We can’t be thankful enough!
29 September 2025
Unprompted review
Reply from Fused
Hey Ozge,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
Quick and easy process
Quick and easy process, got a quote within seconds and seemed fair rates. Brandon was very helpful, informative, and friendly, he made the process seamless. Thank you!
27 September 2025
Unprompted review
Reply from Fused
Hi Alex,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Brilliant customer service
Five stars for Sid and his clear advice. He was very helpful.
26 September 2025
Unprompted review
Reply from Fused
Hey Anne,
Thank you for taking the time to leave such a fantastic review for Sid.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
I spoke with a guy called Daniel and he…
I spoke with a guy called Daniel and he was super straight forward, very friendly and made the experience very easy, also emailed me straight away with a list of what I needed to do. 10/10 customer service!
24 September 2025
Unprompted review
Reply from Fused
Hi Maddy
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Daniel was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Had a enquiry over my current broadband…
Had a enquiry over my current broadband plan, and Ronan was ever so patient and informative about everything. Amazing service!
24 September 2025
Unprompted review
Reply from Fused
Hi Issac,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Ronan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Its a great company
Andrew was helpful, informative and had a good understanding of the problem. Helped explain what likely happened and defused any concern we had!
23 September 2025
Unprompted review
Reply from Fused
Hi Lewis,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Andrew was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
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