Fused are incredibly reliable and very quick to give a response if you have a question. In my case, Usman has been brilliant with updating me on new contracts and helping direct me the right way to fi... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Fused bills was very good. We had no problems with them. The chat service on the website was quite fast. The person I talked to recently, Olivia, was friendly and helpful. A lot of the time with chatb... See more
Company replied
so easy to communicate. george was really helpful sorting everything out for us. really appreciate it as definitely wouldn’t have got it done as fast without his help. always picked up the phone and r... See more
Company replied
Brilliant customer service, Lucas had notified me and my roommates about a cashback deal that was expiring extremely soon. Explained the benefits to us if we followed through and talked us through eac... See more
Company replied
Company details
About Fused
Written by the company
Split the bills with your housemates so you all pay your share with one predictable monthly payment. Unlimited Energy comes as standard, so you can stay warm and enjoy uni, without the need to stress about your bills.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Create your perfect student bills package with Fused - pick the services you and your housemates need, including Unlimited Energy, super fast broadband, TV packages and Unlimited Water.
Contact info
Newcastle upon Tyne, United Kingdom
- 0191 622 0097
- support@fusedbills.co.uk
- fusedbills.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Dan M made this experience
Dan M made this experience! He was so helpful and efficient in what we needed to do and made the steps very clear
8 May 2026
Unprompted review
Reply from Fused
Hi Nathan,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Dan was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Patience of a saint
George was incredibly helpful when I was trying to sort which bills package to go with. He went above and beyond to answer any of my questions and concerns, making the experience much less stressful. Thank you George !!!!!
7 May 2026
Unprompted review
Reply from Fused
Hi Lily
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
George- the man, the myth, the legend
We were helped by George who was so understanding and an absolute diva, he made the process so easy to complete and answered all our questions patiently and clearly.
7 May 2026
Unprompted review
Reply from Fused
Hi Lois,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear George was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Experience
My flatmate and I were looking for a cheap bills package but had no idea where to start. After ringing Fused and speaking to Lawson we felt a lot better and like we knew what we were doing. Everything was handled on this phone call very professionally, and we managed to sort out our bills package for next year!
Thank you Lawson for helping us!
6 May 2026
Unprompted review
Reply from Fused
Hi Elouisa,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Lawson was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Hayley was super helpful!
2 May 2026
Unprompted review
Reply from Fused
Hi Jay
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Hayley was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
I needed to make a last minute change…
I needed to make a last minute change to my account details and Erica was amazing. She had everything sorted in minutes, the process couldn’t have been easier. Thanks Erica!!
30 April 2026
Unprompted review
Reply from Fused
Hi Leigh,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Erica was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Jasmin M dealt with me today 5 ⭐️
Jasmin M dealt with me today and she was amazing she dealt with my problem straight away. She was very quick to respond and got us to a great solution that worked for both of us.
Thank you again Jasmin :)
28 April 2026
Unprompted review
Reply from Fused
Hi Shaun,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Excellent customer service
28 April 2026
Unprompted review
Reply from Fused
Hi Bello,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
Stace is fantastic
Staff are always fantastic and quick to help. Stace who I spoke with today was kind and helpful. Brilliant team all round
24 April 2026
Unprompted review
Reply from Fused
Hi Bryher,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Stace was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing service from Scarlet
I was assisted by a lovely lady named Scarlet, she was very helpful in keeping me calm as she was so polite and very quick with everything she helped with, thank you !
24 April 2026
Unprompted review
Reply from Fused
Hi Corey,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Scarlet was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
There was a small glitch with the dashboard
There was a small glitch with the dashboard, and I called to get it sorted, and Liam G was extremely helpful and also funny, and we got the problem sorted in no time!
20 April 2026
Unprompted review
Reply from Fused
Hi Ava,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Liam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Thanks to Jasmin for helping me adjust…
Thanks to Jasmin for helping me adjust my contract, very kind and helpful
15 April 2026
Unprompted review
Reply from Fused
Hi Liam,
Thank you for the brilliant 5 star! We really appreciate the feedback! It's great to hear Jasmin was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Dan M made it nice and easy
Dan M made it nice and easy. Lovely guy and good interaction
14 April 2026
Unprompted review
Reply from Fused
Hi Kye,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Dan M was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Great Service!
Had a phone call from Samuel Gillespie about starting a new package with my renewed lease. He was super helpful and friendly and really took the time to explain all the things I didn’t or understand. Can’t recommended him enough! Also he was funny which always helps :D
14 April 2026
Unprompted review
Reply from Fused
Hey Antonia,
Thank you for taking the time to leave such a fantastic review for Samuel.
It's great to hear they were able to help you with your query!
If you have any further questions, feel free to use the live chat feature to speak with the team.
Thanks again
Fused Bills
In the process of renewing my contract…
In the process of renewing my contract with Fused for next year. 10/10 help from the team there. Super great at communicating what they can offer me and helping me to understand what I'll need for the house. Sorted everything with Sam, top class guy and superb salesman. Can tell he has all the skills and qualities to make a strong career.
8 April 2026
Unprompted review
Reply from Fused
Hi George,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Sam was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Amazing customer support
Amazing customer support! Brandon was a great help sorting out our bills package
27 March 2026
Unprompted review
Reply from Fused
Hi Izzy,
Thank you for the brilliant 5 star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
One Utility Bill
Super friendly and informative
Fused has been a very reliable company to use! All the staff I have had the pleasure of speaking with have been extremely friendly and helpful in every way. Brandon, who I had the delight of speaking with has been very quick to respond, gave very reasonable alternatives and thoroughly explained how everything works in an approachable way, all while being very kind and welcoming. I feel comfortable knowing who I am relying on next year, especially with how transparent they have been with what they offer and they're flexibility.
25 March 2026
Unprompted review
Reply from Fused
Hi Emily,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
Booked a quote online which was very…
Booked a quote online which was very straightforward then received a follow up call from Brandon. He was super friendly and helped go over everything in details and answered all of my questions thoroughly. Nothing but kind words from me.
26 March 2026
Unprompted review
Reply from Fused
Hi Indraja
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The best shared bills site
This is by far the best deal and the easiest website to use for my student bills. You only worry about your payments and they’re so helpful when you have a query. If I ever share bills again I will 100% be using Fused!
16 March 2026
Unprompted review
Reply from Fused
Hi Liv,
Thank you for the great review! We're so pleased to hear the customer service has been top-notch!
If you do have any questions regarding your package then do not hesitate to get in touch with our customer support team who will be happy to help!
Thanks!
Fused Bills
brandon was amazing
brandon was amazing - it’s my first time sorting bills out and he explained everything so well to me. he made me feel like i actually knew what i was doing and he was honestly so sweet and friendly! xx
9 March 2026
Unprompted review
Reply from Fused
Hi Elian,
Thank you for the brilliant 5-Star review! We really appreciate the feedback! It's great to hear Brandon was able to assist with your query and if there is anything further we can help you with then please do let us know!
Thanks again
Fused Bills
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.