Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... See more
Company replied
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See what reviewers are saying
Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... See more
I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... See more
Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... See more
Company details
Written by the company
We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.
Contact info
The Tower, Champions Business Park, CH49 0AB, Wirral, United Kingdom
- 0151-343-1064
- orders@furnitureplusonline.co.uk
- furnitureplusonline.co.uk
3.9
Great
602 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Hesitant buyers hesitate no longer!
I must admit to have being worried at things going wrong with a purely online order but I really needn't have worried. The items were not only delivered well within the timeframe expected but communication ahead of time and on the day was excellent. Delivery itself was smooth and painfree while the items were in perfect condition. The furniture was exactly what we were looking for and hoped it would be. Would heartily recommend any hesistant buyers to take the plunge - you will be happy you did!
20 June 2021
Order cabinet on delivers on time first…
Order cabinet on delivers on time first class service.
20 June 2021
Service
Excellent service from furniture plus online. Dawn was first rate, extremely helpful 👏 and kept us fully informed on sale.
1st Delivery proved some what of a challenge, it was a sideboard that weighed 108kg and they sent it with just 1 (albeit very helpful young driver) we are in our 70's but fortunately very practical especially as we live in a 16th century cottage, perhaps a little more communication from Delivery firm would have been prudent
19 June 2021
Fabulous service from start to finish!
19 June 2021
Good quality product for a good price
I bought a small oak chest of drawers from furniture plus online. I am really pleased with them, they are good quality and exactly as advertised. The furniture was delivered well within the stated delivery period and communication was good. The price of the chest was also very competitive.
19 June 2021
An all round brilliant service
I was very pleased with my unit, with the service and impressed with the regular updates from Furniture Plus. Also it was good to have one to one contact with a member of staff with any questions. I would definitely recommend them and always look at their items first before looking elsewhere.
17 June 2021
Unprompted review
Good solid item of furniture.
We bought a small solid oak chest online and of course unseen. The delivery promise was 4-6 weeks, but Furniture Plus had it ready in two! They were let down by their delivery subcontractor, but helped us chase that up and we are thrilled with the chest, which is good and solid and was so well packed. Very impressive.
3 June 2021
Unprompted review
Lovely item great communication and…
Lovely item great communication and value would definately shop with them again
1 May 2021
Great furniture
Website easy to use. Ordering process was quick and easy. Delivery was great, contacted by the courier as expected and product arrived safely. So pleased with the quality of all the furniture we bought.
24 April 2021
Lovely piece of furniture
23 April 2021
Everything perfect apart from ease of…
Everything perfect apart from ease of opening. Hoping this will improve with time
23 April 2021
No problems with is company
They did what you expect a furniture company to do. Sell the product and deliver it on time and without fuss. It arrived just as described.
23 April 2021
Brilliant service and high quality…
Brilliant service and high quality furniture. Would definitely buy again
22 April 2021
Good price
Good price, product and delivery service.
But.. possible credit card fraud. This is the only purchase I made on the card in the last year, and immediately afterwards some fraudulent transactions started coming through so I had to cancel my card.
16 April 2021
Reply from Furniture Plus Online
Hi Ben
Thank you for your review.
I'm not not sure if you are implying we've been trying to make fraudulent transactions with your card or whether this just happened at the same time as you purchased your furniture from us and it is just coincidental.
I can assure you the site is secure and we take security very seriously. In over 13 years of trading online, we have never had any issues with regards to our site security.
If you see the little padlock next to our URL, you can click on this and see our site has an SSL certificate which shows it is secure.
We only use PayPal and Opayo as payment gateways. Both are market leaders when it comes to payment gateway security and are trusted by millions of merchants around the world. They are level 1 PCI compliant.
Please see below a link to their site which explains their policies with regards to security.
https://www.opayo.co.uk/policies/security-policy
Our own site does not receive or store any card details, so even if our site was breached in some way, this information isn't even there to be taken.
I'm really sorry you had some problems with regards to card fraud, but your credit card information has not come from our site or Opayos.
Regards
Furniture Plus
Great service
16 April 2021
Had several furniture items delivered
Had several furniture items delivered. Always on time and furniture of excellent quality
16 April 2021
Z TV unit
Order placed online in a straightforward manner. Delivery within expected time. Delivery driver gave us plenty of time to check condition which was excellent.
9 April 2021
Excellent service and good quality furniture.
Good quality piece of furniture delivered on time. Had spoken to company before I ordered and the person I spoke to was pleasant and helpful. Altogether an excellent experience. Would happily recommend.
9 April 2021
Can't beat the quality
Delivered on time, as advised. Lovely oak headboard, well made and finishes off the look of our newly decorated bedroom.
2 April 2021
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