Ordered a piece of furniture almost 3 months ago, it said on their website that delivery would be within 4 weeks. Well I'm still waiting on it. Finally it should have been delivered today, but have ju... See more
Company replied
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See what reviewers are saying
Never ordered furniture before without physically seeing it. Was quite nervous going for the Vancouver table and chairs in hope that it matched with our existing furniture. Was given 4 weeks on delive... See more
I am normally very wary of buying things like furniture on line, but in the present pandemic there was little option. However I needn’t have worried, the two CD/DVD racks I bought are better than I ev... See more
Absolutely lovely furniture - bought bookcases and mirror, and came back to buy matching nest of tables a week later. Fab customer service, fast delivery (days rather than weeks), and really well pa... See more
Company details
Written by the company
We are a family owned and run company, based in the North West of England and supply the finest Solid Oak, Pine & Painted furniture direct from the factory. We buy in volume by the container load so you can be sure that you are missing out the middlemen and are obtaining the best quality furniture at the best price.
Contact info
The Tower, Champions Business Park, CH49 0AB, Wirral, United Kingdom
- 0151-343-1064
- orders@furnitureplusonline.co.uk
- furnitureplusonline.co.uk
3.9
Great
602 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Spot on,order easy,delivery well within…
Spot on,order easy,delivery well within time specified by two two very polite helpful guys, and I love,love,love the drawers.
18 August 2021
Excellent service from start to…new furniture
Excellent service from start to delivery would recommend without a doubt. The furniture we ordered was beautiful and of good quality, totally delighted
18 August 2021
Excellent service as usual
Excellent service as usual. Bought all my furniture from them. Wouldn't go anywhere else now 😁
12 August 2021
Fab tv unit from ordering to being kept…tv unit
Fab tv unit from ordering to being kept updated and delivery, was all amazing, would highly recommend
5 August 2021
Easy as can be
Easy as can be, purchase, get date then delivered. Will be happy to recomend and use again.
5 August 2021
Excellent quality furniture
Excellent quality furniture at a fair price. Had some issues with delivery times (due to items being stuck at the port) but was kept informed throughout and I was even offered an alternative (and more expensive) bed frame due to the delay, at no additional cost. The delivery guys were brilliant on all three occasions and the customer service team were friendly, responsive and helpful!
27 July 2021
Unprompted review
The lads were excellent at what they do…
The lads were excellent at what they do ,they couldn't have been more polite.
24 July 2021
Very good communication about delivery
Very good communication about delivery. Cupboard was packaged really well and is exactly as expected. Very pleased, thank you.
19 July 2021
Delighted with the furniture
Delighted with the furniture. I've bought three pieces so far and intend to purchase more in the future. Delivery sooner than expected. Delivery man polite and helpful. No problems whatsoever.
18 July 2021
Furniture arrived damaged
Furniture arrived damaged. Repaired it myself as i couldn’t wait another 6 - 15 weeks for it to be replaced
18 July 2021
Reply from Furniture Plus Online
18/07/2021
Thank you for your review.
I'm really disappointed and confused you have only given us a two star review. (I'm not even sure this review is for us)
This is the first we have heard of any issues with your order which was delivered over six weeks ago on the 3rd of June.
If we had been notified of any problems with your order we would have been more than happy to resolve any issues you had by offering a repair or exchange. (We still are). To not be given the opportunity to resolve the problem and to then receive a 2 star review is very frustrating.
I'm also not sure why you think it will take 6 - 15 weeks to replace the furniture as your original order only took 17 days.
I will contact you privately to see if I can resolve these issues.
Thanks
Lewis
Furniture Plus
27/07/2021
I have sent an email to the customer to query and help resolve the issues he has had.
Unfortunately he has chosen not to reply/engage with my attempt to contact him.
Like lots of small businesses, the last 18 months have been extremely challenging. It's really sad a customer has felt it necessary to leave such a poor review without giving us the opportunity to help.
We try our upmost to resolve any issues we have with our product or service. If we're unable to help then we offer a refund.
I just hope others who read this review, will see it as being unreasonable/unfair, and see we have hundreds of 5 star reviews for a reason.
Excellent company very helpful
14 July 2021
Well packaged up to stop damage on…
Well packaged up to stop damage on transit. Arrived as described 👍
14 July 2021
Good quick service
The items were quoted as having a 12 week lead time but arrived in just 6, very pleased with the quality and had no issues with the service, would happily use again
12 July 2021
Bedroom Furniture
Excellent delivery service and kept informed of delivery time. Very pleasant delivery driver.
Always shop here as furniture is solid and stylish.
11 July 2021
I was very impressed with the bed side…
I was very impressed with the bed side table-it was well made, already put together and extremely well wrapped. It was exactly as described and arrived in the time slot we had been given.
1 July 2021
Very pleased with our oak storage box
Very pleased with our oak storage box, well made good value and kept up to date with delivery highly recommend this company. Thank you
1 July 2021
Lovely units only one fault is we…
Lovely units only one fault is we couldn't put the shelf in the middle of the second shelf as the strengthening bar at the back doesn't allow you to put supports in
26 June 2021
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