FurnitureOkay Reviews 

1,226
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

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Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Many customers frequently praise the exceptional product quality, beautiful designs, and comfortable feel of various outdoor furniture pieces and dining tables. People also genuinely appreciate the exceptionally fast delivery times, friendly customer service, and extremely smooth online purchasing experience overall. However, some customers also noted occasional frustrating issues such as significantly delayed shipments, minor product defects upon arrival, or receiving completely incorrect items. Consumers mentioned that resolving these specific ordering mistakes sometimes required extra effort, waiting days for replacement parts, or dealing with unexpected delivery handling.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, solid... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting exceptionally prompt and fast... See more

Quality

Reviewers highlight positive aspects of quality, expressing immense satisfaction with their furniture... See more

Service

Customers consistently note positive experiences with service, highlighting outstanding communication and... See more

Order

Customers had positive experiences with order, highlighting the smooth and easy online process and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Everything went very smoothly. I ordered a large outdoor umbrella online on Sunday. I received an email on Monday that my order was being processed then a text on Tuesday saying the order was ready fo... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. Friendly, helpful staff member. Very knowledgeable on the products. We had a different bolt which was incorrect and wouldn't fit the chair. One phone call and it was a... See more

Company replied

Rated 5 out of 5 stars

Purchased extendable ceramic top table. Prompt delivery. Prompt responses to questions.Exactly as described. Mechanism works as displayed in the video. Did not disappoint with the wow factor. Later pu... See more

Company replied

Rated 5 out of 5 stars

We love our new Rattan Sofa! It is exactly as displayed online. It is super comfy and my adult daughter loves stretching out on it after work. My husband, who is 6'2" can lean back and rest his head.... See more

Company replied


Company details

  1. #2 of 6 best companies in Outdoor Furniture Store
  2. #2 of 22 best companies in Furniture Store
  3. #2 of 5 best companies in Garden Furniture Shop
  4. #1 of 2 best companies in Grill Store

About FurnitureOkay

Written by the company

It’s our mission to bring you a great outdoor lifestyle, because we believe that better outdoor lifestyle means a better life.

At FurnitureOkay, you'll find a unique range of outdoor furniture you'll love, including outdoor lounges, dining tables, chairs and more. Every small detail from choice of cushion fabric to seat depth, are considered when introducing a new piece of furniture. We deliver our outdoor furniture directly to you — eliminating commission-driven, inflated prices.

To complete your outdoor living set-up, choose from our collection of BBQs, outdoor heaters, fire pits and more, made by reputable brands you recognise and trust.

Combining 25+ years of experience, high-quality products, and great customer service, we at FurnitureOkay have set out to change the way you enjoy a life outside.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(1,226)

122 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After service

Excellent delivery time and after service was fantastic from Danie.
Would definitely use this company again for price and quality
Thanks Graham

16 September 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Graham!

Rated 5 out of 5 stars

Easy process

The ordering process was quick and easy. Delivery was prompt.

6 September 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Kristy!

Rated 5 out of 5 stars

Elec BBQ Configuration made simple

Apart from finding your Mordy warehouse….service was good, frank and open - and delivery on time. Bought non standard Elec BBQ configuration- and put together pretty quickly.

22 August 2025
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Reply from FurnitureOkay

Thank you John!

Rated 4 out of 5 stars

Good

Overall it was good but there seemed to a mix up on stock

20 August 2025
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Reply from FurnitureOkay

Thanks for your review Joe. The original ETA for your order was early October, as per indicated on the product page at the time, and in your order confirmation email.

As a result, your order was actually moved forward 6 weeks as we worked hard to get stock of your order in early. It was not a mix up.

We would appreciate you to consider updating your review to reflect this experience.

Rated 5 out of 5 stars

Fabolous Service

What a delight it is dealing with Furniture Okay. An easy-to-navigate website and super fast service. I ordered a table on Friday evening and it was delivered to my rural location on the following Monday.

The Stone Outdoor Dining Table (120cm Round) is absolutely beautiful. I am extremely happy.

11 August 2025
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Reply from FurnitureOkay

Thank you Tricia!

Rated 5 out of 5 stars

Happy

Very easy process to order and receive a bulk delivery interstate. Good phone service when I rang to confirm some details.

1 August 2025
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Reply from FurnitureOkay

Thank you Rob!

Rated 5 out of 5 stars

Personalised service

Personalised service.
Showed me different options and encouraged me to sit on each.
Great choices at good prices -
and even packed the car for me.

5 August 2025
FurnitureOkay logo

Reply from FurnitureOkay

Thank you Marion!

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