furmoo.com Reviews 292

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

It took ages for my Furmoo slippers to arrive, but it was definitely worth the wait. The quality, design and craftmanahip of these slippers is off the scale - by far the best slippers I've ever owned!... See more

Company replied

Rated 5 out of 5 stars

I purchased a pair of UGG slippers. They’re absolutely beautiful and so well-made. I wanted them delivered superfast and the whole staff ensured that this happened for me. Couldn’t be more happy. High... See more

Company replied

Rated 5 out of 5 stars

OMGoodness my slippers have just arrived today , and they are brilliant, so soft , colourful , my feet just melted in them. Super stoaked to support local companies , didn’t realise you where so clo... See more

Company replied

Rated 1 out of 5 stars

I wrote a review on the website but it's disappeared, or been removed. Brought a purse prefect purse holds upto 18 cards. I've had it couple of years or so the card areas at the front of the purse hav... See more

Company replied

Company details

  1. Handbags Shop
  2. Footwear Wholesaler

Written by the company

Unique Handbags with a story. New Zealand Sheepskin slippers and cowhide handbags. Trusted by 80,000 + customers.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

292 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

My Furmoo Addiction Began 2017

Been one of Shelley very first customers & my very first nz product ever purchased here as moved here from oz and she is a delight to chat with over the phone…
All my herd family purchases over the years since 2017 have been excellent & never had to return anything back.
All Furmoo products are made with
lots of LOVE ❤️

17 July 2023
Unprompted review
furmoo.com logo

Reply from furmoo.com

aww thank you!

Rated 5 out of 5 stars

5 star

Fast service, products as described and quality is amazing

11 July 2024
Unprompted review
furmoo.com logo

Reply from furmoo.com

Thank you :)

Rated 3 out of 5 stars

Mystery packets

I found delivery slow and a lack of communication from furmoo:( but I finally did get my three mystery bags’ on the sight it show’s mystery boxes which had several items in,that was a bit misleading as actual fact the items come in packets, bit confusing for first time buyers.
I loved the 149$ mystery pack that was well worth the money also the 99$ mystery bag was nice
I also ordered the 49$ bag and was disappointed in a small coin purse and glasses case, I won’t buy the 49$ bag again but the other two options I would.
Looks like good quality and made in NZ is awesome, will support Nz small business

16 July 2024
Unprompted review
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Reply from furmoo.com

Hi Gaye,
The mystery boxes are sadly a pre order item so they do require 21 working days for delivery. However totally understand the wait is annoying, I am so pleased to hear you were happy with 2 of your mystery boxes, if you ever wish to place another order for a mystery box please feel free to reach out to the team so we can organise you a goodie :)

Rated 5 out of 5 stars

Amazing bags

Amazing bags, I own numerous, always quick shipping and fantastic communication.
I always receive compliments when I travel internationally with my Furmoo bags X

17 July 2023
Unprompted review
Rated 5 out of 5 stars

Beautifully crafted

I am a very happy customer, with two amazing handbags ordered so far from Furmoo. One was a birthday present and one for myself. They are both amazing. I was so impressed with the quality and then the confidence boost it gives me to wear it. Communication and customer service is impeccable too. I had a special request and the Furmoo team worked wonders to fulfill my order perfectly... 5 Star!

16 June 2024
Unprompted review
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Reply from furmoo.com

such a lovely review thank you Anna! So pleased you were happy :)

Rated 5 out of 5 stars

I love FURMOO

I purchased slippers and two bags. Fantastic quality. Love FURMOO!!

1 November 2023
Unprompted review
furmoo.com logo

Reply from furmoo.com

Thank you Lisa :)

Rated 5 out of 5 stars

I’m a repeat offender

I’m a repeat offender, and have purchased Furmoo on multiple occasions. Top notch quality and beautiful designs. The only thing to note is that most products take 21 working days to make, so you have to patiently wait for your goodies. I have 2 handbags, one travel bag, 2 heart shaped coin purses and am eagerly awaiting my table runner

21 June 2024
Unprompted review
Rated 5 out of 5 stars

Great Service Love thy Furmoo

Absoloutely great customer service and fantastic product made with amazing care. I have alot of Furmoo products and have had the most amazing customer service both in general or sorting something out for me. The products are made well very well and I have more than a herd, and I don't regret buying any of them or the great customer service from Shelley, Bree or the staff it's great.

16 July 2024
Unprompted review
Rated 5 out of 5 stars

Love my furmoo's!

Love my furmoo's!!
I have brought multiple products over the years and they have always been great quality and very fair pricing.
My wallet is over 6 years old now and still in great condition. People just want to touch it!! Haha
Top notch product and service and quality NZ business

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Why are there only 5 stars?

Why are there only 5 stars?
Wonderful NZ company, quality is exceptional and customer service fantastic. Honest people, each item is individual and stunning.
On my last trip through customs the officer fell in love and wanted to keep my handbag, and restaurant staff in Brisbane have named one for me - because buying Furmoo means being part of the family.
Have an issue? Email the team.
Want a special item not on the website? Email the team.
Delivery is super quick in NZ and even overseas timeframes are really good (yes I am an expat!).
PSA: addiction warning … one item will never be enough.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

I absolutely LOVE Furmoo

I absolutely LOVE Furmoo! I got my first bag last year and now have 4! Incredible quality, made to order and still arrive reasonably quick. Can't wait to add to my collection (REALLY need slippers next lol!)
Can't beat the Furmoo experience, even better they're a local NZ business! 💜💜

15 May 2024
Unprompted review
Rated 5 out of 5 stars

I highly recommend Furmoo and all their…

I highly recommend Furmoo and all their products! I now have 2 bags, a wallet and 2 pairs of Moodle slippers. Amazing quality that lasts, and better yet, made right here in New Zealand! Staff are amazing, and so quick with any queries.

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely the best company to deal…

Absolutely the best company to deal with. Excellent well made products and great customer service. They go above and beyond to make sure you are happy I get so many positive comments on my herd of bags

17 July 2024
Unprompted review
Rated 5 out of 5 stars

Definitely buying more..!!

More than happy to recommend FURMOO to anyone looking to purchase their products. They are fantastic quality and there is something for everyone. All contact and communication I have had with FURMOO staff has been friendly, efficient and prompt. Will definitely be adding to the three bags I already have in the future..!!

1 July 2024
Unprompted review

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