Funded Futures Family Reviews 

The solved my payment issue fastly.
The support staff Mujeeb is good and kind

Since many years I am trading now it's the first time a propfirm says to me I am hedging. Sorry but this is not part of my trading strategy. I'm totally disappointed because you saw I was only one trade away to pass my 6 challenge accounts. You said I am hedging and close my accounts for no reason. But why are you closing 5 and leaving one(1) ? I made thousands of dollars with propfirms and still making and no propfirm ever told me that I am hedging. My strategy is ORB and I am only taking one trade per day. How am I hedging ? Someone who is hedging cannot buy 6 challenge accounts and pass all of them. When I was buying my accounts I saw the bad reviews but I said let me try and see. But FFF disappointed me because you lie and close my accounts for no reason. Bhadmus when you reviewed my trades you know by yourself that there is nothing wrong but you guys decided to chase away traders with knowledge. Please guys Run Run Run and come to LUCID , TOPSTEP , MYFUNDED FUTURES , TAKEPROFIT TRADER, APEX TRADER FUNDING.

I contacted customer support today and spoke with Daniel.

At first, Daniel (agent) was responsive and answered my questions. However, there was a period where he stopped responding even though he appeared to be online. I understand that there may be many customers needing help at the same time and that there may not be enough staff to deal with everyone immediately, so I don't blame the agent for the waiting time. He was also apologetic about it.

My main reason for contacting support was to understand the rules around my Premier Plus account. I asked what would happen to my funds if I moved to a Pro account. The agent answered this clearly, and the answer was what I expected.

I then asked whether the Pro account would still have an end-of-day (EOD) drawdown. I was surprised when the agent told me that it would instead be end-of-position (EOP) drawdown.

I wasn't familiar with this, so I asked him to give me an example of what this would actually look like. His response was:

"The drawdown for your Pro account will be communicated to you by the risk team once your account is set up. This is determined by your sim account performance metrics. Technically, your drawdown is determined by your account metrics/performance. In this case, sometimes you get a higher drawdown than your eval if your metrics are good."

Again, I don't blame the agent for the policy itself. My concern is that this information doesn't appear to be clearly explained on the website.

I pointed this out to the agent and specifically said that I thought this should be made clearer for customers. Unfortunately, he didn't really acknowledge the feedback or point me towards any information where I could read more about it.

I felt this was a missed opportunity. If an important rule isn't clearly explained on the website, customer support should be able to direct customers to the relevant information or explain it properly. Instead, I was left with the impression that Daniel was simply doing the minimum required to answer my questions.

I even tried to lighten the conversation by joking, "It's Friday Daniel, be a bit more chirpy lol!" His response was simply, "is there anything else I can assist you with?" I appreciate that he remained professional, but it did make the interaction feel quite robotic and transactional.

Overall, I think there are two things that need improvement:

1. Daniel needs to be more proactive
When a customer asks about an important account rule that they don't understand, it would be helpful to provide an example, explain it properly, or point them to where they can find the information.

2. The firm needs to be more transparent.
If Pro accounts use EOP drawdown instead of EOD drawdown, and the drawdown can vary depending on account performance, this should be clearly explained on the website before customers move to a Pro account. Customers shouldn't have to find this out by asking support.

To be fair, Daniel did answer my initial questions and apologised for the delays, so my criticism isn't that he was completely unhelpful. It's more that the interaction felt like the bare minimum was being done, when I was looking for a proper explanation of an important account rule.

I hope the company takes this feedback constructively. Clearer information on the website and more proactive customer support would make the experience much better.

Daniel was very helpful and resolved my issue with no problem.

Had a small issue after purchasing a eval which got solved very fast by support Tee, thankyou! Happy to get a positive and fast support

I submitted my payout request at 10:22 PM, and by 10:25 PM, I had already received the approval email and the funds in my account! Lightning-fast service that is just amazing. Thank you, FFF!

Amazing customer support, I had a technical issue while connecting tradovate and my issue was resolved within minutes after reaching to customer care. Mr. Tee helped me in resolving the issue. Thank you so much.

Timothy was really helpful

After 1 month of texting and texting I finally get my reset. (Tradovate problem) I get my account I went op profit 1.200$ velocity. Now they closed my account for no reason. (Not even blowd) I am very disappointed and the customer care is also not better. I don’t even now if A want to try again. I mised so many opportunities because of this.

Mujeeb was very helpful, knowledgable, and polite. Answered all of my questions in a timely manner.

Shout out to Bhadmus for a fast and smooth response regarding my account!!

Bhadmus was amazing and quick in fixing my issues with Tradovate. Service was amazing, professional and quick! Thank you Bhadmus for the help and thank you FFF for an amazing job!

Support staff is very supportive specially BHADMUS he's very quick and supportive

Not being a tech savy person and not being able to correct the problem myself, being frustrated when I contacted support, found DANIEL very helpful, patient, professional and speedy on rectifying my problem. I Look forward to using the firm and appreciate the rapid support.

I had a great experience with Ash! They went above and beyond to help me with my accounts that I had no idea rebilled and were inactive due to no trading activity. No time was wasted in assisting me. One thing about FFF, they have great customer service. Thanks Ash!

Timothy was very helpful and knowledgeable about my Tradovate situation. He resolved my issue within seconds! Friendly and fast, accurate service from Timothy made my trading day seamless.

DANIEL resolved my issues fast asf. if you run into this guy best believe he's going to do it fast.

They took 2 minutes to resolve my issue, thanks Timothy

kind support from Timothy, everythin well