Fullscript Reviews 488

Customer service is awesome. i think the previous web site --Emerson was easier to navigate. I am disappointed at the web site, too many steps to get to something and a bit buggy.

The representative was very courteous and efficient and made sure my order was correct before submitting it.

I have used full script for many years and Iam always happy with the products and customer service. They are always quick to respond and solve any problem I present.

I've been a Fullscript customer for many years and I continue to receive top notch service from the representatives. They are polite, friendly, helpful. This is something today we don't get too much in the line of customer service. Fullscript carries a good line of products at descent prices. The delivery time is amazingly quick. And I appreciate that Fullscript listens to suggestions to add products to their lists.

Such incredible customer experience! Great pricing, great selection.

Excellent customer service. They’re prompt and professional. Always overdeliver!

The customer service has always been quick and easy and issues are resolved quickly. Wonderful service!

Hailey was so helpful when I forgot to include much needed supplements in my order! She was efficient and knowledgeable about how to quickly resolve the issue.
Excellent customer service!

Helpful customer service (chat, human) - very quality orders, ease of use, trusted curated group of supplements I can send my patients

Nicole C. was great to work with and resolved my issue quickly!

The customer service is exceptional.
All of the supplement products I purchase are exceptional

I am very grateful to have a professional account with Fullscripts. When shopping here, one is assured of access to a vast array high quality brands, such as Designs for Health and Thorne. The reps are always eager to assist with your queries and accommodate your needs when possible.

Always helpful. Great product catalog.

I love using Fullscript personally and professionally! Shipping is cheap, products come quick, and customer service is great! Hailey helped me get a replacement order for a missing package caused by my mistake in giving the wrong unit number. She was friendly and effective.

I have been doing professional business with Emerson Ecologics/Fullscript for the last 8+ years. Their employees are very professional. Orders have been reliable and accurate 100% of the time. Delivery expectations are dependable and spot-on. When I have needed to make adjustments with an order, they have had swift solutions. On RARE occasion, due to NO fault of their own, I have had 2-3 orders later than expected in the last 8+ years, and Emerson refunded the shipping, even though I did not feel they were obligated to do so. These things tended to happen with inclement weather conditions for the carrier or busy holidays. Can't say enough good things about them! My clients have been very satisfied with the products recommended and the delivery costs and reliability.

When I could not get the info I needed from the chat bot I asked for a live person and I was given a phone number to call. The support person who answered was knowledgeable and friendly.

Each representative I have spoken to at Fullscript, when there is an issue, is very knowledgeable with products and technical questions. Their helpful, patient, kind and willing attitude is so refreshing and so appreciated!! Thank you for helping today!

There was recently an update to the system and as a practitioner it is not user friendly. I can no longer change the discounts given for each patient individually and I can't see the total for each patient plan to that I can build according to the patients budget or let them know the total-the patient just has to "go see it on there end". You have done a disservice to your ordering doctors that don't have time to sit there with a calculator to determine the patient cost so we can let them know and or possibly adjust products better to fit their needs which makes them less likely to follow through with a purchase. I don't know what updates were made on the patient end but I can tell you my patients aren't purchasing at the rate that they normally do so I have a feeling something has changed to make it more difficult on their end as well.