Fubo Reviews 8,563

TrustScore 3 out of 5

3.2

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Review summary

Created with AI, based on recent reviews

Looking at 535 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the staff, describing them as kind, knowledgeable, and supportive, often highlighting quick and efficient service. Reviewers frequently praise the customer service experience, noting that representatives are helpful and make them feel valued. However, some people were dissatisfied with the pricing, finding it misleading due to undisclosed fees and unexpected charges. There are also concerns about the subscription process, with some reporting difficulties in canceling and being charged for services after cancellation, leading to dissatisfaction. Additionally, some users express frustration with automated customer service and the removal of certain sports content, which impacts their overall service experience.

What people talk about most

Customer service

People report ambiguous experiences with customer service, with many praising the helpfulness, efficiency,... See more

Service

Reviewers highlight ambiguous aspects of service, with some expressing significant dissatisfaction due to... See more

Staff

Users describe positive interactions with staff, consistently highlighting their helpfulness, kindness, and... See more

Subscription

Clients share ambiguous opinions on subscription, with many expressing frustration over unexpected charges,... See more

Price

Customers consistently note negative experiences with price, often citing hidden fees and misleading offers... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Fubo TV knows their app continues to crash on Smart TV's, but are making no progress in correcting this issue. I'm going back to YouTube TV by the end of my monthly subscription.

Rated 3 out of 5 stars

Absolutely no way to cancel subscription. 75 dollars a month, and I’ve never used it Helpful response from FUBO. I’m still not sure I’m cancelled, but they seem to trying to be helpful. Added 2... See more

Company replied

Rated 4 out of 5 stars

My experience was fine because of my interaction with your representative. However, I'm not at all currently pleased with Fubo. Watching golf on tv is very important to me. If you cannot resolve th... See more

Rated 4 out of 5 stars

Fubo customer service is about the best customer experience I’ve had in my entire life to be honest! Very kind, knowledgeable, and supportive! I felt these representatives had my best interests at h... See more



Contact info

3.2

Average

TrustScore 3 out of 5

9K reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 49% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Conversing with the agent was great

Conversing with the agent was great.
What isn’t great is the cost of your sports pro package.
I know that people are finding other ways of watching soccer because fubo and dazn are just too expensive!

29 January 2026
Unprompted review
Rated 4 out of 5 stars

Good Fubo Experience

Agent was very good in dealing with a situation that was out of her control. Fubo has done the right thing in reducing their cost because of the NBC issue. I really hop they can get the situation resolved before the Superbowl.

28 January 2026
Unprompted review
Rated 1 out of 5 stars

Billed before free trial ended

They billed us before the free trial ended and made disputing the charge very, very difficult compared to for example YouTube tv … buyer beware … watch carefully

24 January 2026
Unprompted review
Rated 5 out of 5 stars

trouble canceling, great customer support

I was having trouble canceling my free trial, before it ended. Customer support took care of it for me and made me feel like I mattered and would be missed. I wish I could afford to have a subscription with them just because of the way they help me out and was very polite about it.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Issues with casting?

Has anybody else experienced issues when casting? For some reason, casting from my phone to the TV was a stressful experience. It worsened knowing that, if I stayed with Fubo and continued having this experience, I would pay close to $50 for one month and over $73 for this. With ads, too. But when I'm watching from my phone, I have no issues. Overall, not worth it.

24 January 2026
Unprompted review
Rated 1 out of 5 stars

Signed up for Fubo for the teaser rate…

Signed up for Fubo for the teaser rate of $48.99 for the first month, first charge came in at $70.17. The explanation from Fubo customer service was that additional taxes, fees and regional restrictions may apply. Taxes are a fact of life, taxes added $4.19. However there was also a $16.99 sports fee which was not disclosed at signup and was not in any way accepted at signup. Buyer beware, do not sign up for Fubo, nondisclosure of fees is a major red flag. Canceled the subscription. Companies that cannot be honest from the get go don’t deserve my business.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Just signed up and of course day I get a email about a promo to join and save money. I contacted customer service through chat. I was connected right away to live person who listened and put me in contact with billing. They took cae of me and adjusted my bills for next 2 months. Thanks for the great customer service!!!!

21 January 2026
Unprompted review
Rated 1 out of 5 stars

Do not use this service, I was charged again after canceling and don’t even get the full month after being charged

I canceled this service on January 1, 2026 (I have the confirmation email). Despite this, the merchant repeatedly attempted to charge my card and successfully forced a $110 transaction on January 15, 2026. Furthermore, they are terminating my access on January 26, 2026, meaning they charged a full monthly fee for only 11 days of service after I had already canceled. Do not use this service, and do not give them your billing information.

20 January 2026
Unprompted review

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