Fruugo Nederland (NL) - fruugo.nl Reviews 25,072

Never get to close this site again. If you but something and you get another thing, you have to ship it back to China with your own money :) Also when you create a ticket or something, their AI bot or something writes for you like 'A return has been started for this order. No action is required from you at this time.' (this is from me to them but I didn't write anything like this at all)

I found the product that I needed and the shipping was fast.

These will never deliver your order. Never waste your time on their website

Efficient service

They responded to me quickly and solved my problem.

It took about 1 week for my part to be deliverd but it came and its exaclty as it was advertised so im very pleased

I ordered a pair of bose open earbud jewellery and got damaged goods.
Tried several times to contact them with no success but thankfully since I had ordered it via Klarna they finally contacted me.
But after sending them pictures and a video as asked by them they tell me to return it but refuse to give a return address.
I have requested them now a few times already to send me an address but to no avail.
This is a rouge and a fraud company that is ripping people off their hard earned money.
I would advice people never to buy from Fruugo ever again !

Clarity of language and prompt in delivery

Good products, I found exactly what I was looking for.

Fruugo depends on the quality of the suppliers they use and maybe they should be a bit more selective. I ordered 2x 16GB DDR4 memory and I received after 3 to 4 weeks 4x 8GB DDR3 what will not fit. Messages received on my complains were all empty so I sent a mail to both enquiries@ Fruugo and help@ fruugo and within 48 hours received my money back so that was great. Knowing Fruugo will intervene I dare to use Fruugo in the future without hesitation.

Everything went well. I got my package on time. Everything went well. I was kept up to date at all times as the package was on the way.

Very easy to use website and no particular issues with delivery all delivered as planned.

Ordered a pancake dose pourer.
1. it took THREE weeks to arrive from China. There was no indication on the site that this was being shipped from China.
2. the product is a piece of sh*t. It is a very bad copy of a product made in France. It leaks!!! It does not dispense a steady dose.
3. the price was almost the same as the French product.
I will never use Fruugo again.

EDIT: Fruugo contacted me. To get a refund, return costs for a defect product are my responsibility... i.e. shipping to China. I bet that will cost more than what I paid for it (€30). I actually bought a better batter dispenser a few hours ago for €24.50 at a real physical shop where I could see what I was buying.

EDIT: Fruugo bugged me in several emails to send photos, which is impossible in this situation. If you hold the dispenser up for the photo with one hand, it looks like you're making it leak by holding the handle! It was so ludicrous trying to prop up the dispenser on two pots to take a photo showing the leak that I gave it up as a waste of time.

My complaints have NOT been addressed:

1. no indication product is made in/shipped from China.
2. it tooks weeks to arrive.
3. it was a knock off of a French product.
4. it was almost as expensive as the real product.

Fruugo has not said anything at all to me about these complaints.

I have since bought the real product and it works fine exactly as it should.

EDIT: I keep getting AUTOMATED replies (oblviously AI) from Fruugo asking for evidence. Clearly, no human is reading anything I write.

Unreliable Shop. Avoid them.
Order supposed to be received in 2 days but after over a week it is still in China. Avoid this fake webshop.

Fast shipping the only sad thing is the high cost of the shipping

my order came soon and pretty
thanks Fruugo

Very bad and and they cheating for the item that i order🤬🤬🤬
And no good answers for customers service!