Fruugo Nederland (NL) - fruugo.nl Reviews 25,072

The product is original and delivery was smooth. I don't ask for more

They can get you the stuff you want so it’s worth the wait.
Delivery updates by mail and everything in order. Will order again.

Service is good

Correct information about the product. Clear and fast delivery. Easy shopping .

I had a very disappointing experience with Fruugo. I ordered a car light, but when it arrived, it was already broken and clearly unusable. I immediately arranged a return, expecting a straightforward refund process.

Unfortunately, that’s where things got worse. Despite returning the item, I never received my refund. Communication with customer service never replied me.

Overall, this was a frustrating and time-consuming experience. Receiving a damaged product is already inconvenient, but not getting refunded after returning it is unacceptable. I would not recommend buying from Fruugo based on this experience.

delivery was faster than expected items come in good condition. reasonable price too

Literally everything went perfect. Added to my favourites.

Ordered a small item as a test and received a product that did not match the description at all, clearly a low-quality substitute.

To their credit, Fruugo handled the refund relatively quickly once I raised the issue, and I received my money back without too much friction.

However, the experience highlights a bigger concern: sellers like this should not be allowed on the platform in the first place. There seems to be limited control over what is actually being shipped, and the reporting/refund process could be more streamlined.

In the end, the issue was resolved, but the trust is gone. I would be hesitant to order again.

Change your site to fruugo china because your order last 1 month to arrive from China and your get update of your tracking number is bad....even temu do things better than you do, trash website

I was given 27th march to receive my items but it came much earlier . I recommend

Order number: 228935930 Order placed: March 3, 2026 Defective scooter (Step) delivered (defective battery) and can no longer be returned.

Poor customer service
I immediately registered the scooter for return, but the return address is incorrect (or unclear). I contacted customer service about this, but received no response and closed the return request within 8 days.

Im impressed with the fast service and the item itself wasn’t a fake

I bought a Halloween costume that was incorrectly sized and returned it within the 14-day period protected under EU law. Fruugo repeatedly denied my refund, even after being provided a tracking number for my returned product. I had to make a dispute with my credit card company, which Fruugo also repeatedly and fraudulently attempted to prevent by giving me and my credit card company inaccurate information about my return.

The item I ordered is not genuine, it's a fake.
I emailed Frugo many times with no response.
Very bad customer care.
Never order from this site.
They sell many fake items.

For good and strong quality goods, perhaps the suggestion is that there are too few choices of goods on display and that the delivery of goods be faster.

The actual delivery date matched the estimated time.