I haven't fully atried product yet but it was reasonably priced and package arrived safely. I did think I was ordering locally by the website, but I think it must be 'drop shipping' as received an ema... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The package arrived well. I didn’t realize when ordering what the delivery date would be and was surprised it was going to take so long. It ended up coming much earlier than notified though which was... See more
Product was accurate to description even when it came from China, arrived in good condition. Product description doesn't say how much of the item is legitimate though.
Company details
Written by the company
Fruugo is a global marketplace that makes cross border shopping easy! At Fruugo you can buy from retailers across the world in your own language and currency, using recognised payment methods without needing to calculate exchange rates or shipping costs. We have millions of products available from hundreds of retailers all over the world. Like all marketplaces we act as the platform provider and commercial agent of our retailers who have authorised us to conclude agreements for the sale of products on their behalf. We're continuously expanding the products available to customers and hope you find what you’re looking for!
Fruugo - The Global Marketplace
Written by the company
- Fruugo in other countries
- Australia, Austria, Bahrain, Belgium, Canada, China, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary, India, Ireland, Israel, Italy, Japan, Luxembourg, Malaysia, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Saudi Arabia, Singapore, Slovakia, South Africa, South Korea, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United Kingdom, United States
Contact info
Fountain Street House, Fountain Street, LA12 7EQ, Ulverston, United Kingdom
- fruugo.co.nz
4.3
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I received the vacumme filter ordered…
I received the vacumme filter ordered online, it arrived perfectly. Thank you
9 May 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Brought two hard drives try to put…
Brought two hard drives try to put photos on . Those hard drives are a bit shite ! Very nasty cheap, they keep dropping out power Want refund how do you get hold of them email me
They said they going refund but only did on one not 2 😡
8 May 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for sharing your feedback with us. I am sorry to hear that the hard drives did not meet your expectations and that you experienced power issues while transferring your photos.
I have looked into your account, and I can confirm that a full refund for both items has now been processed on our end.
A member of our Customer Care Team will be reaching out to you shortly via email with the specific transaction details and to ensure everything is resolved to your satisfaction. Please allow 2-5 business days for the funds to appear in your account, depending on your bank's processing times.
Kind regards,
I got what I ordered
8 May 2026
Not what I ordered..it was to be…
Not what I ordered..it was to be winter's wooden ..but sone damn cheap summer thing that even my dog wouldn't wear..a damn rip off if you don't mind me saying...ever again ..cheers have a good day ..selwyn coop
8 May 2026
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for leaving your review.
I am very sorry to hear that you received items that don't match what was ordered.
A member of our Customer Care Team will be in touch shortly to help.
Kind regards,
I ordered what was advertised as a…driveway sensor alarm
I ordered what was advertised as a driveway sensor alarm and it was a door bell. It took 7 emails before they finally understood and refunded my money. Never again, was like getting through Fort Knox - terrible communication, they just did not get it!
8 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello
Thank you for leaving your review.
I'm really sorry to hear that you received the wrong item.
A member of our Customer Care Team will be in touch to help.
Kind regards,
Fast and sensible and quickly sitting…
Fast and sensible and quickly sitting in my drive
Very cool
7 May 2026
great service
7 May 2026
Would have been 5 stars but when…
Would have been 5 stars but when checking out it didn't double check ypur address so I had to email the new address
7 May 2026
The price was great the delivery was…
The price was great the delivery was quick. The product was not as advertised.
7 May 2026
Have not received my order
Have not received my order. Unable to track Equick .no nz post tracking with order..
22 April 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review,
I am sorry to hear this.
We have contacted you via TrustPilot requesting more information regarding your order,
We look forward to your response.
Kind Regards,
No problems.
5 May 2026
Dont do it! I used this company once before and…
I used this company once before and stupidly forgot!! But tempted by the prices, used it again.
Their order confirmation email offers no contact details, so you cant find out where your order is at.
Dont do it. The cheap prices are tempting but the products are fake rip offs.
5 May 2026
Unprompted review
Reply from Fruugo New Zealand (NZ) - fruugo.co.nz
Hello,
Thank you for your review.
I'm sorry to hear you feel this way.
We have sent you a private request through Trustpilot to receive more information from you.
Once we have received a response from you a member of the Customer Service Team will be able to contact you and assist further.
Kind regards,
Prompt response and delivery
5 May 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.