I’ve had an excellent experience from start to finish. The Gareth is always quick to respond to emails, making communication really easy and stress-free. Every member of staff I’ve dealt with has been... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Luke Tyndall is truly exceptional. He responds immediately and always goes the extra mile to support our organisation. On one occasion he managed to update my order when my deadline to provide changes... See more
Company replied
Quick response to any queries or amendments we have. Helpful Account Manager. We wanted to amend our breakfast order, this was not an issue at all. Fruidel supply our milk, Breakfast items and wee... See more
Company replied
What a wonderful responsive and friendly team! Special mention to Luke who has been such a fantastic part of the Fruidel team who has supported me and my team in providing for our clients for a long t... See more
Company replied
Company details
Written by the company
Nationwide Office Fruit and Milk Delivery Service. From farm to office, we prioritise ethical sourcing and sustainable practices to bring you the finest fruits and milk to your office or workplace.
Contact info
Fruidel House, City Works Business Park, M11 2NB, Manchester, United Kingdom
- 0330 202 1200
- enquiries@fruidel.com
- fruidel.com
4.6
Excellent
314 reviews
Replied to 55% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Callum has been so hopeful with any of…
Callum has been so hopeful with any of the last minute requests we make and generally about any queries I have. It’s nice to work with suppliers who values their customers.
10 March 2025
Unprompted review
Reply from Fruidel
Hi Fay, thank you so much for your kind words! We're thrilled to hear that Callum has been so helpful with your requests and queries. We truly value our customers, and it's great to know that we've met your expectations. If you ever need anything else, don't hesitate to reach out. We're always happy to help! 😊
5 Stars for Callum R
Callum has been exceptionally helpful with our delivery amendments. Not only is he proactive but also extremely patient with all the updates!
4 March 2025
Unprompted review
Reply from Fruidel
Thank you for the kind words! 🌟 We're thrilled to hear Callum has been so helpful with your delivery amendments. We really appreciate your feedback and will be sure to pass it along to him! 🙌😊
Very pleased!
Luke has been very helpful in facilitating our deliveries
26 February 2025
Unprompted review
Reply from Fruidel
Thank you for the feedback! 😊 We're glad Luke was able to assist with your deliveries. We appreciate your support! 🚚🍊🍎
Great Response Time
Again a great response time from Luke, a prompt response allowed us to amend our order for next week. Thanks again :)
25 February 2025
Unprompted review
Reply from Fruidel
Thanks, Georgia! 😊 Luke will be happy to hear your kind words. Glad we could assist with your order—appreciate your support! 🍏🍌🥛✨
Fruidel
Had a lovely experience with Callum, very attentive and took our queries seriously. When our space wanted to add alternative milk to our order he made sure to inform us on all of our options and was quick to enforce the change!
20 February 2025
Unprompted review
Reply from Fruidel
Thanks for your lovely feedback, Tara! 😊 Callum always goes the extra mile to make sure everything runs smoothly. Great to hear he was able to help with your order! 🥛🍏
Great experience
Luke Tyndall helped me with changing a order. He was very helpful and polite.
Thanks again Luke
20 February 2025
Unprompted review
Reply from Fruidel
Thanks for your kind words, Harry! 😊 We're glad Luke was able to assist you with your order—he's always happy to help! 👍🍏
Great experience from Callum
I had a query with an invoice that we have received, I sent an email to the orders email and Callum Roberts was very quick on the case. He gave me a call and explained the situation very clearly and sorted it right there and then. Very efficient and did a great job.
19 February 2025
Unprompted review
Reply from Fruidel
Hi Callum
Thank you for your kind words! We're delighted to hear that Callum Roberts was able to assist you quickly and efficiently. Providing clear communication and prompt resolutions is what we strive for!
We appreciate your support and look forward to continuing to serve you.
Best regards,
The Fruidel Team 🍏🍊🥛
Luke Tyndall is helpful and responsive…
Luke Tyndall is helpful and responsive to enquiries - good quality fruit
14 February 2025
Unprompted review
Reply from Fruidel
Hi,
We really appreciate your feedback! It’s great to hear that Luke Tyndall provided a prompt and timely response to your request. We always strive to deliver excellent service.
Thanks for choosing Fruidel! 🍏🍊🥛
Best regards,
The Fruidel Team
Prompt and timely response to my…
Prompt and timely response to my request by Luke Tyndall.
Thank you.
19 February 2025
Unprompted review
Thank you Luke Tyndall
Luke Tyndall our account manager has been so helpful with actioning changes we require, recommending options that meets our needs for our office fruit and milk order, Luke emails back very efficiently and promptly.
19 February 2025
Unprompted review
Reply from Fruidel
Hi Paige
Thank you for your kind words! We're delighted to hear that Luke has been so helpful in managing your office fruit and milk order. Providing efficient and prompt service is always our goal, and we’re glad to know he’s met your expectations.
If there's ever anything else we can do for you, just let us know!
Best regards,
The Fruidel Team 🍏🍌🥛
We are a relatively new customer but I…
We are a relatively new customer but I do have to say that nothing is too much trouble. We have milk, potatoes, snacks and fruit. Fruit is displayed beautifully in baskets and such a great range of snacks. Milk lasts well past its sell by date too so you know its fresh. Emails are swiftly responded to. Just wanted to mention not only Steve Lee as our account manager but Sam Butterworth too for putting up with my 45minutes phone calls and very specific instructions! Great experience up to now!
13 February 2025
Unprompted review
Reply from Fruidel
Hi Helen,
Thank you for your wonderful review! We're so pleased to hear that you're enjoying the variety and quality of our products, as well as the service from our team. Steve and Sam will be delighted to know they've made such a positive impact! We truly appreciate your kind words and look forward to continuing to provide you with great service.
Best regards,
The Fruidel Team 🍏🍌🥛
Fruidel is amazing
Fruidel is amazing, a great company to use for office milk delivery. Steve Lee, quickly responded to my request and accommodated all needs. Thank you!
10 February 2025
Unprompted review
Reply from Fruidel
Hi Mimi,
Thank you for your kind words! 😊 We're so happy to hear that you've had a great experience with Fruidel. Steve Lee always goes the extra mile, and we’re glad he was able to accommodate all your needs.
We appreciate your support and look forward to continuing to serve you! 🥛✨
Best regards,
The Fruidel Team
amazing team
Luke is super responsive and helpful. Really polite and always happy to find a solution :)
10 February 2025
Unprompted review
Reply from Fruidel
Hi Yasmin,
Thank you for your lovely review! 😊 We're so glad to hear that Luke has been responsive and helpful—he truly is a great asset to our team. We always strive to provide the best service, and it’s fantastic to know we’ve met your expectations.
Looking forward to continuing to support you! 🍏✨
Best regards,
The Fruidel Team
Great service from Steve Lee
Great service from Steve Lee! Very prompt responses and very helpful.
5 February 2025
Unprompted review
Reply from Fruidel
Hi Alexandra,
Thank you for your lovely feedback! We're so pleased to hear that Steve provided prompt and helpful service. We’ll be sure to pass along your kind words to him!
If you ever need anything, don’t hesitate to reach out.
Best regards,
The Fruidel Team 🍏
Friendly and Informative Service
Great service very friendly and professional. Accommodating of our needs. Regular contact to ensure we are happy with the service provided.
5 February 2025
Unprompted review
Reply from Fruidel
Hi Amy,
Thank you for your kind words! We're so glad to hear that you've had a great experience with our team. Providing friendly, professional, and accommodating service is what we strive for, and it’s wonderful to know we’re meeting your expectations.
We appreciate your feedback and look forward to continuing to support you!
Best regards,
The Fruidel Team 🍏
Fruidel - excellent
Steve and the Fruidel team have been great from the start of our partnership.
13 January 2025
Unprompted review
Reply from Fruidel
Hi,
Thank you for your wonderful feedback! We’re thrilled to hear that Steve and the Fruidel team have provided great service and that your partnership has been smooth from the start.
We truly appreciate your support and look forward to continuing our work together!
Best regards,
The Fruidel Team 🍎
Helpful and speedy service!
Steve Lee was both friendly and efficient. A pleasure to work with.
27 January 2025
Unprompted review
Reply from Fruidel
Hi Liam,
Thank you for your kind feedback! We're so glad to hear that Steve was friendly and efficient, and that you had a positive experience working with him. We’ll be sure to pass along your lovely comments to Steve!
If there’s anything else we can assist you with, feel free to reach out.
Best regards,
The Fruidel Team 🍎
Steve Lee at fruidel always deals with…
Steve Lee at fruidel always deals with our issues in a prompt and professional manner.
23 January 2025
Unprompted review
Reply from Fruidel
Hi Tracey,
Thank you so much for your kind feedback! We’re thrilled to hear that Steve has consistently handled your issues in a prompt and professional manner. It’s fantastic to know that we are meeting your expectations and providing you with the service you deserve.
We truly appreciate your trust in us, and if there's anything else we can assist you with, please don’t hesitate to reach out.
Best regards,
The Fruidel Team
Steve Lee at Fruidel is always…
Steve Lee at Fruidel is always extremely helpful and accommodating when dealing with clients.
We never have any issues and would 100% recommend!
22 January 2025
Unprompted review
Reply from Fruidel
Hi Elizabeth,
Thank you so much for your fantastic feedback! We’re delighted to hear that Steve has been consistently helpful and accommodating in dealing with your needs. It’s wonderful to know that you’ve had such a positive experience with us.
We truly appreciate your recommendation and your trust in our services. If there’s anything else we can assist you with, don’t hesitate to get in touch!
Best regards,
The Fruidel Team
Great service
Great service, excellent communication, prompt action, always engaging.
20 January 2025
Unprompted review
Reply from Fruidel
Hi,
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with us. We take pride in providing excellent service, clear communication, and prompt action, and it’s fantastic to know that we met your expectations.
We truly appreciate your kind words and look forward to continuing to work with you. If you need anything else, please don’t hesitate to get in touch!
Best regards,
The Fruidel Team
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