Front Reviews 294

TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

The new UI is unusable. It has massively slowed down our work processes and decreased our productivity. It is visually illegible whether you choose dark or light mode - hard to tell which emails are u... See more

Company replied

Rated 1 out of 5 stars

If I could give a -5 I would. Thanks to Freakin' Front, I've lost countless emails from my customers which went undelivered. Here is how Claude diagnosed the problem. Front uses Proofpoint for email p... See more

Rated 1 out of 5 stars

Our company spends $40,000 per year for front - and front does NOT offer ANY phone support. Their "search" functionality only halfway works (emails only, not "Discussion") and you have to @ tag... See more

Company replied

Rated 4 out of 5 stars

Overall we've had a great experience with Front. It has helped us streamline our process. The only issue we've really seen is with group emails, when we send out emails to a large amount of users it f... See more

Company details

  1. Software Company

Written by the company

Front is a customer communication hub that surrounds every high-stakes conversation with team collaboration capabilities and contextual data to ensure responses are always fast, accurate and deeply personalized. Front’s modern interface is inspired by email clients, which team members love because it’s familiar and easy to use. Behind the scenes, powerful automation capabilities eliminate manual workflows across systems, and detailed analytics make it easy to improve team performance and the health of customer relationships. To learn more, visit https://front.com/


Contact info

1.7

Bad

TrustScore 1.5 out of 5

294 reviews

5-star
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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 45% of negative reviews

Typically replies within 1 week

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Rated 4 out of 5 stars

I love Front

I love Front, but with I had more control over merging specific emails together or not as I have many with the same title (since they are automated).

13 April 2022
Rated 5 out of 5 stars

good

helpful to have calendar, emails and ability to access others emails if necessary to support

13 April 2022
Rated 5 out of 5 stars

Dynamic and versatile platform for communication

There would be quite a lot to talk about when Front is the subject of review but to squeeze it to few words, it is quite a game changer.

It makes communication simple and transparent and also gives you a whole toolset to tackle those very humanly issues which makes people do mistakes. Front is really versatile platform and you can easily build up your own ways to work with rules that have surprisingly few limitations. There are some, but often it's likely your own imagination that's restricting the most.
And what comes to integrations, the potential it has is unbelievably enormous in it's whole beauty. It's all simple but powerful at the same time.

Naturally there are no absolutely perfect solutions out there but Front has constantly been evolving to the correct direction, honing those little rough edges away and it does what it takes to earn 5 stars. Few rather minor lacks and flaws are still there, but I am confident they are something which will improve over time. Support is also very helpful and replies quickly to any possible issues. And it has been nice to exchange few ideas what could/should be done in future. :)

Due to it's modern nature it's likely that younger users like it more and get hang of it quicker while the elderly ones tend to need more time to adapt the idea. But often those who have had the attitude towards the change at the beginning have later said that "I cannot even imagine working without Front anymore", which has been quite rewarding. Literally, even.

Only thing that bugs me currently is the (Android) mobile app, which unfortunately is still very sluggish and lacks few features which I as an admin would find important.

11 April 2022
Rated 5 out of 5 stars

Front as Primary Source of Email

Front is very easy and very compatible way for communicating with clients, customer and vendors. Also it is very useful for internal communication as well.
It has the very good functionality of tagging inside the email thread without notifying the sender of the email. We could tag our team internally to get the updates without forwarding the same email within the team.
I liked Front, also recommend all my team mates to use Front as well.

9 April 2022
Rated 5 out of 5 stars

Best e-mailing platform ever

Front is an easy-to-use, intuitive and very practical platform, that enables you to communicate with your wo-corkers and clients very effectively and keep track of all your e-mails simply !
I woud recommend it 100%.

8 April 2022
Rated 5 out of 5 stars

Front is amazing

Front is amazing. Any company involved with CRM and looking to seamlessly integrate their various software into place - this is it.

7 April 2022
Rated 4 out of 5 stars

We love it! (but..)

We absolutley love front and use it daily withing our organisation. I would recommend it to all. It's fun and smart and really helpful. What would we do without front? One thing I miss is a better spellingprogram in my own language. And also that the "warning" when the attachment is missing is not working in my language.

7 April 2022

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