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Hiver Reviews 10

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TrustScore 2 out of 5

2.0

Cloud Computing Service
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Company details

  1. Cloud Computing Service

Written by the company

Hiver is a modern AI-powered customer service tool designed for fast-moving businesses. It helps teams deliver great support across email, chat, voice, and more, all from one easy-to-use platform. Unlike old-school helpdesks, Hiver is simple to set up but powerful enough to handle complex needs. Its powerful AI engine takes care of repetitive tasks and supports your team every step of the way. Over 10,000 teams around the world, including Flexport, Harvard University, Upwork, and Epic Games, use Hiver to keep their customers happy.

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2.0

Poor

TrustScore 2 out of 5

10 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Logged in once to give it a try and…

Logged in once to give it a try and they haven't stopped spamming me. At least one email per day and they even called me on the phone to try to get me to keep using their product. Don't give them your information.

3 February 2026
Unprompted review
Rated 1 out of 5 stars

Terrible Customer Service Processes

Worst cancellation, deactivation process I have ever encountered. I started a chat when I was unable to find any instructions on their website on how to cancel. The agent ensured me that they would email me and copy a customer service rep who would assist me in cancelling. I had to follow up numerous times before they finally sent an email asking to schedule a call. I refused and requested to cancel, so then they sent me an email with "instructions" which was just another request that takes another customer service rep to reach out to confirm. I asked repeatedly for them to back date the cancellation to when I first requested and they refused. Highly recommend steering clear of this service. Not worth all the trouble.

31 October 2025
Unprompted review
Rated 4 out of 5 stars

The analytics module is very limited

The analytics module is very limited. New features are supposed to be released on 10 Mar 2018, if they will in fact address the limitations it would be 5 stars - we ll see

1 March 2018
Unprompted review

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