One Map by FROM JAPAN Reviews 

Lovely customer service, able to place the order fast enough etc.
Would highly recommend.

Ordered twice but never again, beware of the expensive fees...Ordered one item which was fine, although on the expensive side postage wise but it was a large item so understandable, but then ordered a bundle of items which were smaller, and ended up paying nearly £70 in fees and postage (nearly 20 in fees!!!)
The items were on ebay and it's cost about the same as if I'd bought them on there(free postage on those items on there) and mistakenly thought it was cheaper this way. Back to ebay I go then.
Would have been 2 stars but the third star was for the first order.

I don’t leave reviews often, but I had such a positive experience with FromJapan, that I felt the need to share. Genuinely couldn’t be happier. Everything was shipped with care and was extremely quick. Their website provided clear guidance on shipping options and cost, and there were no hidden fees, etc. Even with overseas shipping, I paid FAR less for collectibles from Japan than I would have using eBay. I’ll definitely be a repeat customer.

From Japan have a great team as staff. I needed help in getting a good deal in Mercari from a seller who had been posting an item I wanted for weeks. I thought requesting a discount was possible. So, with all the care and patience, the staff guided me to get the best deal and, at the end, I got what I wanted at a great price! Thank you From Japan team ^_^

First time using them as my proxy service, and I have to say I had a pleasant experience with them. I consolidated 3 items and actually was worried about how they would be packaged. But I was pleasantly surprised to find my items quite secured to avoid them moving in transit.

I still have some other items to ship out, so I’m looking forward to getting those.

What an amazing company . The level of service and professionalism is simply incredible . Jake ,Orion ,Yuki and Dwight -yes you get to interact with real people -helped me immensely in securing and item I had wanted for a long time. Nothing was too much trouble and they were helpful and gracious all throughout the process. And the items are of top quality and the shipping is fast and efficient. Wholeheartedly recommend this company

Very helpful and informative if there's any questions you have regarding getting stuff from Japan they'll be able to help you out.

After my package arrived on the Warehouse on 01/28/2026 i also paid for the shipment on the same day and the package arrived fast just in 2 days, Thank you for the fast delivery and look forward to shop here again incase i want to buy items the special way.

Sharing my first purchase on FromJapan

POSITIVE
1. Zero foreign transaction service fees
Paypal/Stripe charges a small percentage for foreign transaction service fees but FromJapan does not. For example your credit card gets charged for 10000 yen instead of 10000+350 yen

2. Generous campaigns
For example 8% off Mercari and 10% off JDirectItems Auctions. Also there is FJ Mall discounts too.

3. Clear differentiation of fees
There are Charge1 and Charge2 which shows the separate fees for example item fees, service fees, tax if applicable, shipping fees etc

4. Huge selection of shipping options
Compared to other 3 proxies I have used, FJ has the best selection of shipping options! Prices are quite accurate too when matched against the provider's actual website.

5. Price negotiation on select items
Some items allows price negotiation up to 10% with the seller.

6. Fast withdrawal/release of funds
If you release your fund before end of business day, you get your funds back on the same day.

7. Good customer service and quick response

NEGATIVE
1. Lack of information
- no history of failed purchases or auctions
- no details on size/weight on shipped parcel

2. Confusing bidding on JDirectItems with tax
I missed to apply a coupon on my first bid of 4700 yen (before tax), so I went to place the next higher bid of 4800 yen (increment of 100 yen) to apply the coupon. However I can only place a bid of 5270 yen (4700 + increment 100 + tax 470). I reached out to customer support but they are unable to help and just mentioned this may be because the current bid is already higher than 4800 yen, yet there is no other bid for the item except for my very first bid of 4700 yen! I just gave up on bidding the item after that.

3. Confusing navigation
- no direct link to order history; you have to go inside each shipping history to get to the order details
- many of the link on Service Menu seems not useful as I hardly need to click on it

5 stars for effort, these guys try to answer you to their best knowledge which is what matters most. common sense from a different culture is always different, so we must understand just as they have tried to understand their customers, us.

Great service. Linking to the original Mercari Japan listing was easy. Then you go through 2 charges before receiving the item. First, I was charged the item's original price, and FROM JAPAN handles the actual purchasing of the item. It took about a week for the item to arrive at FROM JAPAN's warehouse, which then prompted me to supply them my shipping address. For the 2nd charge, you pay a commission fee and shipping fees. Because I was shipping within Japan, I had to pay an extra 1,661 yen (1,220 for domestic shipping within Japan + 441 for non-international delivery fee), so just expect that extra cost if you're trying to ship to a Japan address. I received the item within 48 hours. I did have to sign for it, so unsure what would have happened if I was not home to receive it. Item is as described, so I'm happy 👍

Absolutely terrible customer service. I placed 7 orders through FJ three days ago, and today I decided to check their status, but I couldn't log into my account! Support responded by email saying they found it impossible to provide me with services! I paid a total of $700 for these orders, and they simply blocked me and took my money. Scammers.

Quick response and good communication

I received Shipment 20661499 (27kg) that I unboxed live on Facebook (video proof available), but instead of some of my anime/manga gadgets bought (mostly Rose of Versailles from edition-88.com, now sold out), key items were missing while my box included someone else’s unlabeled ceramics (3kg extra)!
I paid FJ fees, extra shipping & customs due to their packing mistake.
After dozens of emails since Dec 2025, I only got robotic replies from “Jess”: “investigation ongoing”, “management priority”, “holidays/delays”, NO refunds, NO items found, NO manager! And I cannot buy the missing items again as the preorder time frame is now past.
I lost my Christmas gifts, wasted costs, and feel like a betrayed Platinum client (130k¥ spent in 2025).

Avoid FromJapan: chaotic warehouse, support dodges blame onto courier/FedEx (box intact!), no answer / reimbursement after one month and a half, and I fear they will mess up my upcoming shipments too.

I am disgusted, and looking to switching to alternative proxies.

Started with other proxy services but eventually switched to FromJapan. In my opinion, it has one of, if not the best UI interface. Quick service, decent fees, and nice customer support. Only downside is exorbitant shipping rates, albeit extremely fast.

It was easy to find what I was looking for. Prices are good and shipping is fast.

Super easy to handle, i had no issues so far with my purchases. Packing & shipping is also super quick. Can only recommend!