One Map by FROM JAPAN Reviews 

5 stars for effort, these guys try to answer you to their best knowledge which is what matters most. common sense from a different culture is always different, so we must understand just as they have tried to understand their customers, us.

Great service. Linking to the original Mercari Japan listing was easy. Then you go through 2 charges before receiving the item. First, I was charged the item's original price, and FROM JAPAN handles the actual purchasing of the item. It took about a week for the item to arrive at FROM JAPAN's warehouse, which then prompted me to supply them my shipping address. For the 2nd charge, you pay a commission fee and shipping fees. Because I was shipping within Japan, I had to pay an extra 1,661 yen (1,220 for domestic shipping within Japan + 441 for non-international delivery fee), so just expect that extra cost if you're trying to ship to a Japan address. I received the item within 48 hours. I did have to sign for it, so unsure what would have happened if I was not home to receive it. Item is as described, so I'm happy 👍

Absolutely terrible customer service. I placed 7 orders through FJ three days ago, and today I decided to check their status, but I couldn't log into my account! Support responded by email saying they found it impossible to provide me with services! I paid a total of $700 for these orders, and they simply blocked me and took my money. Scammers.

Quick response and good communication

I received Shipment 20661499 (27kg) that I unboxed live on Facebook (video proof available), but instead of some of my anime/manga gadgets bought (mostly Rose of Versailles from edition-88.com, now sold out), key items were missing while my box included someone else’s unlabeled ceramics (3kg extra)!
I paid FJ fees, extra shipping & customs due to their packing mistake.
After dozens of emails since Dec 2025, I only got robotic replies from “Jess”: “investigation ongoing”, “management priority”, “holidays/delays”, NO refunds, NO items found, NO manager! And I cannot buy the missing items again as the preorder time frame is now past.
I lost my Christmas gifts, wasted costs, and feel like a betrayed Platinum client (130k¥ spent in 2025).

Avoid FromJapan: chaotic warehouse, support dodges blame onto courier/FedEx (box intact!), no answer / reimbursement after one month and a half, and I fear they will mess up my upcoming shipments too.

I am disgusted, and looking to switching to alternative proxies.

Started with other proxy services but eventually switched to FromJapan. In my opinion, it has one of, if not the best UI interface. Quick service, decent fees, and nice customer support. Only downside is exorbitant shipping rates, albeit extremely fast.

It was easy to find what I was looking for. Prices are good and shipping is fast.

Super easy to handle, i had no issues so far with my purchases. Packing & shipping is also super quick. Can only recommend!

Buyee is better
I am very concerned how they use my personal information and I can't delete the account myself.
What's more, they dared ask me tell them my full name and address on this website, it got me really scared...why are they so on about collecting personal details?

Good website, excellent support, nice discounts.
The website is not fullyclear about win of auctions, but if there's something wrong email assistance is ready and gives always good solutions or information.

I've been using FromJapan for about 2-3 years now as a proxy service to buy mostly Tokusatsu goods and the occasional plush toys.

With weekly sales for the various services and the generous amount of coupons they give out, I've yet to find a better Proxy service than FromJapan.

The boxes are tightly and well-packed with the items securely fastened, I've yet to have a bad encounter with the packaging.

I've had my issues with items going missing or packages going missing entirely through the post, but the staff were very helpful and honest about my situation, even compensating me with FJ points alongside a refund.

FromJapan is an excellent proxy for what I use it for, and I often recommend it to any of my friends who also wish to buy Japan-Exclusive goods.

very professional and prompt email quick reply. I have been using this service for over ten years.

My order was returned, but I have not received a refund. I contacted customer service twice — after the second message, no one responded at all. This issue remains unresolved.

I won an auction about a month ago and received the item yesterday. The packaging was perfectly secure; there was no risk of the Cel being damaged. I'm very happy with this first experience.

I won a second auction on January 13th, which I will finalize soon.

This site was recommended to me, and frankly, I'm not disappointed. Customer service is responsive and replies very quickly.

Very satisfied with this site!

I've been using them consistently for a couple of years to order Japanese retro computers and consoles.

The service is consistently good with regular emails to tell you when storage deadlines are approaching and when items arrive.

In the last year they've improved the service with raising the free storage from 45 days to 60 days, and allowing saved searches which is fantastic. If they could implement an ending soonest for real time auctions that would be even better).

The only improvement would be in packaging. 95% of the time it's brilliant. However, in the last shipment I had damage in a SCSI enclosure and the front of an orange Gamecube. Before that I've also had a Casio Loopy damaged. Thankfully nothing high in value but I do worry when I open the box to see large amounts of space with no padding allowing items to move freely in transit. Thankfully this is not all the time.

I appreciate the fact that this proxy offers more protection than its competitors, as they check the goods when they arrive at their warehouse (and they can send you an email if something is wrong). They also offer to place orders for you on lottery/gashapon sites and share the results with you, which is again something that not all other proxies do. The only major problem is that they ship in huge boxes, and shipping costs can be quite high.

Customer service is quite responsive.

The customer service is quite efficient in addressing problems.

I’ve used their services twice and each time was so convenient. Purchasing Jpop/Kpop goods can be so frustrating at times, but it was seamless with them and I’m really happy. Will be utilizing their services much more in the future.