One Map by FROM JAPAN Reviews 2,013

I have been using From Japan (FJ - One Map) for 4 years now to source nostalgic vintage electronics. After trying many other proxy sites, I have consistently stuck with FJ because they fulfill all of my expectations. The website features an easy-to-understand bidding system, a straightforward service menu, incredibly quick and helpful customer support teams, and fast shipping. Highly recommended!

CSV . Was responsive , understanding and patience. Thank you.!,

Customer service is friendly and so fast id definitely recommend to others one of the best!

I have made a purchase of ¥365,000 yen but it have not went through the system and the team have not made a purchase. After notification my amount successfully get refunded to my bank, I have used FromJapan for 3 years and I whole heartedly recommend their services. Totally transparent, good discount and low cost.

Very reliable and honest reshipper. Customer support is also fast. Made multiple orders including couple times by sea without tracking number which was a gamble but everything went perfect. Most of my orders are via epacket light by plane.

Excellent experience and amazing customer support. The item i have received was perfectly packed with a lot of care. The shipment was very quick and I received a lot of attention from the customer care who was concerned about the delay of the delivery due to the custom process. I would recommend that page to everyone. Thank you so much.

Highly responsive to queries, good customer loyalty program and excellent product protection when freight forwarding your purchased products.

Excellent proxy service as long as the item is as described. Once you run into problems or receive a damaged item, say goodbye to your money.
I, for one, ordered two rather expensive Bearbrick figures (both in brand new condition) which arrived damaged and scratched.
I was told to open a case with DHL Express which is useless. The items were well packaged and arrived super safely, so DHL is not to blame. I expected FromJapan to simply reach out to the sellers to resolve these issues but I received no help at all.
Terrible experience and I‘ll definitely look for alternatives. I‘ve ordered hundreds of items via FromJapan and never expected to be treated like this. Somehow I doubt that their customer service is Japanese because the people I dealt with are rather disrespectful and unfriendly.

I would strongly suggest everyone to NOT order expensive products via this proxy. It’s too risky and they are trying as hard as they can to not resolve quality issues.

Absolute 5-star experience! I cannot praise Jess and the warehouse team enough for their extraordinary support. As a first-time user, I had some concerns regarding shipping costs, but they went above and beyond to help me. Their communication was warm and professional, and their efficiency was mind-blowing: they resolved a complex repacking request in less than 24 hours! They literally saved my order and gained a loyal customer for life. If you are looking for a reliable proxy service with a human touch, this is it. Thank you, Jess, you are great!

Great website with amazing customer service. I was helped by Jess regarding my shipping issues and they provided me with helpful and easily digestible information.

Been a long time customer of the site, but recently (since 3-4 days ago) the site frequently got 'gateway error' and 'server error' quite a lot during a crucial time of Auction make me lost the bidding

The answer from customer service is to use other browser insead... (they all happen the same in Firefox, Chrome and Safari)

Re respond fast and are transparent. I never had any problems with using their proxy service. My only gripe is that I wish I could pay for extended storage.

Very nice looking website, great searching possibility between different online auctions, excellent item packing with lot's of high quality packing materials and very big choice of shipping options.I am happy with One Map services.

I have been using FromJapan for over a year now and it is honestly the only proxy site I use to order items from Japan. They have great customer service and always make sure your concerns are taken care of. Jess helped me with an inquiry about my order and was very fast in responding and very kind. I highly recommend! :)

I inquired if items I ordered can be sent to my relative in Tokyo. Jess of FromJapan responded and confirmed it is indeed possible.
My next concern was with my debit card not working on their website as payment. Jess again assisted me with trying to help me with the payment options.
Jess’ response time was fast, was very courteous as well. Highly recommended!!

I have been dealing with FJ for more than 8 years. I am more than happy with their service including customer service. Not too mention great discount offered in various platforms. Thanks

Incredible customer support and overall experience.

This was my first time using From Japan, and I am extremely satisfied. I encountered a bit of a tricky situation, but their customer support team was helpful and resolved my concerns quickly. Their professional assistance made the whole process stress-free. Thank you so much for the great help—I will definitely be using your service again soon!

Very useful portal for buying stuff from Japan. Customer service is friendly, responsive, helpful and items are well packed for shipping. They take due diligence to check the conditions of items received and highlight when the received items are damaged or in bad conditions for me to decide to proceed or not.

Did lots of purchases through them over the years. Highly recommended.