My 6th or 7th pair of JAK shoes Royal. In terms of comfort nothing beats it (that's why i always come back), i have however some quality issues which seems is a standard, namely the stitching near the... See more
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Written by the company
Defy Simple, that is our claim. Everyday we try to become a new and improved version of ourselves, a constant work in progress, learning from past mistakes, listening to our customers, reaching to our suppliers and finding ways to deliver an apparently simple product and business.
Contact info
Edificio Edipad - N.10, nr 15.- Arm. A16, 2695-671, S. João da Talha, Portugal
- +351966673718
- hello@fromjak.com
- fromjak.com
Replied to 62% of negative reviews
Typically replies within 2 weeks
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Value Quality and Style
Its my 2nd pair of JAK shoes purchased and Im very pleased with the service. Excellent fit and comfort
Very responsive customer service and…
Very responsive customer service and very nice looking pair of shoes
Great shoes & customer support
Great quality shoes and helpful customer support. I couldn't find my invoice in the box to return one pair and the customer service responded within 24 hours and sorted it out.
Quality product with great packaging…
Quality product with great packaging and accessories.
Fast delivery to Los Angeles from…
Fast delivery to Los Angeles from Lisbon, beautiful shoes and easy purchase experience.
I ordered leather sneakers that were to…
I ordered leather sneakers that were to large and they responded very quickly and were very helpful with how to exchange out the shoes for the proper size. They even allowed to swap to another color. Also when I had the shoes I was very happy with the quality and look. Can't wait to get the new pair.
Great quality shoes for a great price.
Great quality shoes for a great price.
I am going to buy other colours as well.
I ordered the wrong size and exchange…
I ordered the wrong size on my first purchase. The exchange policy was no hassle and service was great. Shoes came in 2 days. TY
Best white sneakers on the market
Best white sneakers on the market. Fifth pair now, no other brand comes near them for style, cost and comfort.
Fast delivery
Fast delivery, excellent quality. My first time to have these low top leather trainers, looks and feels so premium.
Expensive delivery and return fees
Delivery fees to the UK are £7.50 and returns cost £15. Too risky to buy their products if you like in the UK for this reason.

Reply from JAK
I had bougth two pairs....both very…
I had bougth two pairs....both very good quality, but what is best is the customer service from the compay
Top notch experience and very good…
Top notch experience and very good shoes!
I asked some question before moving forward with the purchase. Customer Service promptly answered and then, few weeks later, I bought the shoes. I used them only once at the moment if this review but I think I have found a new brand to trust. let see where we go from here
Won't regret getting Jak shoes
Definitely needs time to break the shoes, but love the sleek look of the shoes. Also love how the Jak team provides an additional pair of in soles and also sneakers wipes. Can't wait to purchase my next Jak shoes.
I’m very happy with them.
I bought 4 shoes and I’m very happy with them. They last longer and the leather is very durable. You can dress them up or dress down. They don’t have bold and over the top branding which I love.
From the moment I reached out with…
From the moment I reached out with sizing concerns, the customer service was exceptional. Marta promptly and kindly addressed all my questions, ensuring I felt confident in my purchase.
The shipment was impressively quick, and the packaging was top-notch. The original box arrived in pristine condition, free from any dents or damage.
Unboxing the shoes was truly a memorable experience. Every detail was thoughtfully considered, making me feel genuinely valued as a customer.
When it comes to comfort, these shoes are outstanding. The leather is supple right out of the box, requiring no break-in period. The two insole options are a fantastic feature, allowing for an easy adjustment, especially for those with higher feet.
In terms of quality, the leather is excellent, and the craftsmanship is evident in every stitch.
As for the design, it’s simply stunning. These shoes not only look great but also feel amazing to wear.
Perfect product and delivery.
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