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JAK Reviews 419

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TrustScore 4.5 out of 5

4.6

Shoe Store
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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, often highlighting the premium leather and excellent craftsmanship. Many people find the shoes incredibly comfortable, with some noting they feel like socks after breaking them in. The delivery service is frequently described as fast, reliable, and efficient, with products arriving promptly and well-packaged. Reviewers also commend the customer service for being helpful, responsive, and patient, providing excellent support throughout the purchasing process. However, some customers experienced issues with product quality, such as stitching ripping or leather cracking after a short period. A few people also reported that their shoes were uncomfortable, too stiff, or had an unexpected squeaking sound. There were also occasional mentions of delivery delays or products not arriving as expected.

What people talk about most

Product

Reviewers mention positive feedback about product quality, often highlighting the premium materials,... See more

Quality

Customers consistently note positive experiences with quality, praising the premium materials, attention to... See more

Delivery service

People report positive experiences with delivery service. Customers consistently praise the speed and... See more

Customer service

Consumers generally find customer service to be positive. Many reviewers highlight the responsiveness,... See more

Service

Reviewers highlight positive aspects of service. Many customers praise the fast and reliable service, with... See more

Based on these reviews

Rated 5 out of 5 stars

My 6th or 7th pair of JAK shoes Royal. In terms of comfort nothing beats it (that's why i always come back), i have however some quality issues which seems is a standard, namely the stitching near the... See more

Rated 5 out of 5 stars

Great shoes and quick service. Bought my first pair of Royals in 2023 from the Lisbon store. Just bought the Flow Sand from their Selfridges concession in Sept 2025 and then promptly ordered the Fl... See more

Rated 5 out of 5 stars

Been with these guys since almost the start. High end products that last ages. Everything spot on from product, packaging , lovely little product touches , super fast delivery and incredible customer... See more

Rated 5 out of 5 stars

The sneakers I bought are incredibly comfortable! They were carefully packed in the box, keeping them safe during transport. I was amazed that they arrived within just 2 days; that’s the fastest deliv... See more

Company details

  1. Shoe Store
  2. Clothing Store
  3. Fashion Accessories Store

Written by the company

Defy Simple, that is our claim. Everyday we try to become a new and improved version of ourselves, a constant work in progress, learning from past mistakes, listening to our customers, reaching to our suppliers and finding ways to deliver an apparently simple product and business.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

419 reviews

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Replied to 62% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

I love the minimalist and clean design

I received my first JAK Royal Hazel today and I am very satisfied. I love the minimalist and clean design, the evident impression of quality and the attention to detail that surprises you as soon as you open the box. I discovered this brand in an article in Tatler or Luxury London and was captivated by the brand's philosophy. My congratulations from Milan-Italy

21 November 2024
Unprompted review

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