A lovely advisor Ed assisted me over the phone and explained things so eloquently whilst exploring all the best options for my situation. He was so understanding and there was absolutely no judgement.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at l... See more
Company replied
Fresh start LTD were a brilliant company and helped me pay off all of my debt. They were always understanding and kind on the phone, which I appreciated as I can get quite anxious, and I liked how you... See more
Company replied
Having debt is horrible it makes you wish you could turn back time and not be so irresponsible. We have been with Fresh start for years and are seeing our debts reduce year after year, there is always... See more
Company replied
Company details
Written by the company
Reaching out for debt advice can feel like one of the hardest phone calls you'll ever make. We think it should also be one of the easiest conversations you'll have. At Fresh Start UK, we know that behind every debt is a person with a story. That's why our focus isn't simply on finding a debt solution. It's on listening, understanding your circumstances and helping you regain control of your finances with clear, honest advice. As an FCA authorised debt advice firm, every recommendation we make is based on what's suitable for you. We'll take the time to explain your options in plain English, answer your questions and make sure you understand the advantages, disadvantages and implications of each, so you can make an informed decision without pressure. If a Debt Management Plan is the right option, we'll continue to support you throughout your journey with regular reviews to make sure it remains appropriate as your circumstances change. Since 2009, we've helped thousands of people take that first step. We're proud that our customers consistently describe us as understanding, professional and never judgemental. Their reviews aren't simply a reflection of the service we provide. They're a reflection of the way we believe people should be treated.
Contact info
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, United Kingdom
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
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Because they always the to help and…
Because they always the to help and when you ring them they are very understrand to
17 April 2026
Reply from Fresh Start UK
Hi Angela. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the team helpful and understanding whenever you get in touch. Being available and supportive when you need us is very important, so your comments are greatly appreciated.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Help when i needed it most
I received a very professional and empathetic service from these people. At my lowest ebb they helped me get organised, advised me and generally took a huge weight off my shoulders.
Could not have managed without them
🥰
22 April 2026
Reply from Fresh Start UK
Hi Jacklyn. Thank you for taking the time to leave us such a thoughtful review.
We are really pleased to hear that the team were able to support you during such a difficult time and help take some of the weight off your shoulders. Providing professional and empathetic support when it is needed most is exactly what we aim to do, so your comments mean a great deal.
We will be sure to share your kind words with the team. We wish you all the very best moving forward.
Thee service was very good they kept me…
Thee service was very good they kept me updated every week of my balance which was owed and was easy to get hold of on the phone if I had any queries
22 April 2026
Reply from Fresh Start UK
Hi William. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the service very good and that you were kept regularly updated on your balance. It is also great to know that you found it easy to get hold of the team when you had any queries, as being accessible and clear is very important to us.
We will be sure to share your feedback with the team. We wish you all the very best moving forward.
Great service !
I have used FSUK for a number of years and I have always received a great service and can recommend them to anyone who might need help and advise. My financial circumstances just recently changed and I would like to say a personal thank you to Aron Nelligan for his support and patience with my recent review. Great work!!!
21 April 2026
Unprompted review
Reply from Fresh Start UK
Hi Jude. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have received a great service over the years and that you would recommend us to others. It is especially good to know that Aron was able to support you during your recent change in circumstances with patience and care.
We will make sure your kind words are passed on to Aron and the wider team. We wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Linda. Thank you for taking the time to leave us a review.
We are really pleased to hear that everything has been running smoothly for you with no problems at all. Providing a consistent and reliable service is very important to us, so your comments are greatly appreciated.
We will be sure to share your feedback with the team. We wish you all the very best moving forward.
Releaved a lot of financial pressure
Releaved a lot of financial pressure, and is always a very helpful team.
17 April 2026
Reply from Fresh Start UK
Hi Andrew. Thank you for taking the time to leave us a review.
We are really pleased to hear that the service has helped relieve some of your financial pressure and that you have found the team helpful throughout. Providing support and reassurance during what can be a difficult time is very important to us, so your comments are greatly appreciated.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Amy francesca as she is always helping…
Amy francesca as she is always helping me out and going that extra mile. She is professional and courteous always.
13 January 2026
Reply from Fresh Start UK
Hi Danny. Thank you for taking the time to leave us a review.
We are really pleased to hear that Amy has been so helpful and consistently gone the extra mile for you. It is great to know that her professionalism and courteous approach have made a positive difference to your experience.
We will make sure your kind words are passed on to Amy. We wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Patricia. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the team helpful and that they were able to put you at ease and reduce your anxiety. We understand these situations can feel overwhelming, so it is very important to us that you feel comfortable and supported.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Great company so helpful
Great company so helpful . Sorting my finances . Totally recommend
17 April 2026
Reply from Fresh Start UK
Hi Julie. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the team so helpful and that we have been able to support you in sorting your finances. It means a lot to us that you would recommend our service to others.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Adrian. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the team knowledgeable and well informed. Providing clear and accurate guidance is very important to us, so your comments are greatly appreciated.
We will be sure to share your feedback with the team. We wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Andrew. Thank you for taking the time to leave us a review.
We are really pleased to hear that the service has helped you so much and that you would recommend us to others. Your comments are greatly appreciated and mean a lot to the team.
We will be sure to share your kind feedback with them. We wish you all the very best moving forward.
Reply from Fresh Start UK
Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the team consistently helpful and efficient. Providing reliable support and making things as straightforward as possible is very important to us, so your comments are greatly appreciated.
We will be sure to share your feedback with the team. We wish you all the very best moving forward.
Peace of mind …
It has given me peace of mind knowing Fresh Start are handling what had become too much for me.
17 April 2026
Reply from Fresh Start UK
Hi Gabrielle. Thank you for taking the time to leave us a review.
We are really pleased to hear that the service has given you peace of mind and helped take some of the pressure away. We understand how overwhelming things can feel, so it is important to us that you feel supported and in safe hands.
We will be sure to share your kind comments with the team. We wish you all the very best moving forward.
Kind
Kind, helpful and non judgmental about my situation. Feel they are on my side and at the end of the phone whenever I need them. There is an annual review and they care only for my well being and making sure that I am managing day to day. They have made what was an unbearable situation, bearable, and I live day to day in peace.
18 April 2026
Reply from Fresh Start UK
Hi Christine. Thank you for taking the time to leave such a thoughtful review.
We are really pleased to hear that you have felt supported in a kind, helpful and non-judgemental way. It means a great deal to know that you feel we are there for you when you need us, and that the ongoing support, including your annual reviews, is helping you manage day to day.
It is especially encouraging to hear that we have been able to help make a difficult situation feel more manageable and bring you some peace of mind. We will be sure to share your kind words with the team, and we wish you all the very best moving forward.
You have always been very helpful and…
You have always been very helpful and nothing has been too much trouble and all the staff I have talked to have been very professional.
17 April 2026
Reply from Fresh Start UK
Hi Robert. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have consistently found the team helpful and that nothing has been too much trouble. It is great to know that every interaction you have had has been handled in a professional way.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Excellent service and a great company…
Excellent service and a great company to assist settle debts. No pressure no hard sell. Professional advice given either by phone or WhatsApp. I will be dept free within the next few months having been in dept for so many years I'm embarrassed to say how long for. Thanks Freshstart.
18 April 2026
Unprompted review
Reply from Fresh Start UK
Hi John. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the service professional and supportive, without any pressure. It is great to know that the flexibility of speaking by phone or WhatsApp has worked well for you, and that you have felt comfortable throughout the process.
Congratulations on being so close to becoming debt free. That is a significant achievement, and you should be proud of the progress you have made. We will be sure to share your kind words with the team, and we wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Debra. Thank you for taking the time to leave us a review.
We are really pleased to hear that you are happy with both the team and the service you have received. Providing a supportive and reliable experience is very important to us, so your comments are greatly appreciated.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Diane. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the team friendly and that you received clear advice and information. Providing support in a straightforward and approachable way is very important to us, so your comments are greatly appreciated.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
Without fresh start I would have been…
Without fresh start I would have been lost thanks for everything they do for me from the beginning 👍
17 April 2026
Reply from Fresh Start UK
Thank you for taking the time to leave us a review.
We are really pleased to hear that the support from the beginning has made such a difference for you. We understand how difficult things can feel, so it means a great deal to know that you have felt supported throughout.
We will be sure to share your kind words with the team. We wish you all the very best moving forward.
They are so professional
They send your money every month and inform you of what they have done
17 April 2026
Reply from Fresh Start UK
Hi Marion. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the service professional and that you feel well informed about how your payments are being managed each month. Keeping things clear and transparent is very important to us, so your comments are greatly appreciated.
We will be sure to share your kind feedback with the team. We wish you all the very best moving forward.
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