Fresh start have always been, kind, understanding, none judgemental and above all their human. Been with them for over 3 years and I’ve spoken to many different staff members and all of them hold the... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I was contacted by Fresh Start UK after I decided to do something about my debts and also the mounting and excessive charges which doesn’t have any impact on clearing those debts. I spoke to Aron at l... See more
Company replied
Fresh Start Uk were always helpful, very friendly and non judgmental. They looked after me so well. I have a disability and don't always understand what I am told, but they were very patient with me... See more
This company changed my world from sleepless nights and dreading post arriving to having all money worries taken care of in a professional way. I couldn’t recommend their helpful and friendly manageme... See more
Company details
Written by the company
Reaching out for debt advice can feel like one of the hardest phone calls you'll ever make. We think it should also be one of the easiest conversations you'll have. At Fresh Start UK, we know that behind every debt is a person with a story. That's why our focus isn't simply on finding a debt solution. It's on listening, understanding your circumstances and helping you regain control of your finances with clear, honest advice. As an FCA authorised debt advice firm, every recommendation we make is based on what's suitable for you. We'll take the time to explain your options in plain English, answer your questions and make sure you understand the advantages, disadvantages and implications of each, so you can make an informed decision without pressure. If a Debt Management Plan is the right option, we'll continue to support you throughout your journey with regular reviews to make sure it remains appropriate as your circumstances change. Since 2009, we've helped thousands of people take that first step. We're proud that our customers consistently describe us as understanding, professional and never judgemental. Their reviews aren't simply a reflection of the service we provide. They're a reflection of the way we believe people should be treated.
Contact info
Fourth Floor, 48-50 Lowgate, HU1 1EN, Hull, United Kingdom
- 01482 247999
- contactus@freshstartltd.com
- freshstartltd.com
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 87% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great communication and customer…
Great communication and customer service made me feel very at ease . Sorting through my financial problems.
5 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Kerry.
We are really pleased to hear that our team’s communication and customer service helped put you at ease while working through your financial situation. We understand how stressful financial difficulties can feel, so it is important to us that clients feel supported, comfortable and listened to throughout the process.
Thank you again for your kind comments, and we wish you all the very best moving forward.
Friendly and reliable is how we…
Friendly and reliable is how we describe our contacts with Fresh Start. Positive response when I call in person. Would certainly recommend to anyone.
5 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Mike.
We are really pleased to hear that you have found our team friendly and reliable throughout your experience with us. It is great to know that you have always received a positive and supportive response whenever you have contacted us.
Thank you again for your recommendation and your kind comments. We wish you all the very best moving forward.
The compagnie is very good and help…
The compagnie is very good and help full they always there for you I can’t thank them for the service and there hospitality thank you very much for everything you do thank you again
6 May 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that you have found our team helpful and supportive throughout your experience with us. Providing ongoing support and treating people with care and understanding is very important to us, so your kind comments are greatly appreciated.
Thank you again for your review and for placing your trust in us. We wish you all the very best moving forward.
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Alan.
We are really pleased to hear that you received excellent service and achieved positive results with our support. Providing professional guidance and helping clients work towards a better financial future is very important to us.
Thank you again for your kind comments, and we wish you all the very best moving forward.
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Agata.
We are pleased to hear that you found our team professional, understanding, helpful and kind. Providing a supportive and respectful service is very important to us, so it is great to know this came across in your experience.
Thank you again for your review, and we wish you all the very best moving forward.
It's very easy to fill forms online
It's very easy to fill forms online. I have used them for more than ten years. I had good service and help when I needed it. It's only a phone call or email away. They handle everything professionally.
17 April 2026
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Michael.
We really appreciate your continued trust over the past ten years. It is great to hear that you have found the process easy to use and that our team has been there to support you whenever needed.
Providing a professional and accessible service is very important to us, so your comments mean a lot. Thank you again for your review, and we wish you all the very best moving forward.
What a relief!
What a relief! I have been stressing for weeks when I finally plucked up the courage to sort everything out yesterday,I saw Freshstart UK had a superb write up on Trustpilot so went ahead and gave them a call, spoke to Tom who I have to say was superb to say the least he was so comforting no judgement just there to help within about 3 hours it's was all sorted with a low manageable payment starting next month, it was a pleasure speaking with Tom, I have sent a WhatsApp message this morning and Tom came straight back reassuring me, a 5 ⭐ service to say the least and a good night's sleep last night, thank you Tom.
29 April 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Suzan.
We are really pleased to hear that you felt such a sense of relief after reaching out to us. It is completely understandable to feel stressed before taking that first step, so it is great to know that Tom was able to support you in a calm, reassuring and non-judgemental way. We are also glad that everything was clearly explained and that a manageable plan was put in place quickly.
Tom will be delighted to read your kind words, and we will make sure your comments are passed on to him. Thank you again for your review, and we wish you all the very best as you move forward on your journey.
Excellent service.
I was a wee bit apprehensive about talking about my issues, however I needn’t have worried.
The company called when they said they would.
I spoke to Aron who was empathetic, friendly, professional and very supportive.
He explained everything in great detail and always checked that I understood my options.
Aron was FANTASTIC, and he is a great asset to the company.
I would highly recommend this company.
29 April 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review, Jim.
We understand that it can feel daunting to talk about financial concerns, so it is really positive to hear that you felt at ease and supported throughout your experience. We are pleased that everything was clearly explained and that you felt fully informed about your options.
Aron will be delighted to read your kind words. We will make sure your comments are passed on to him, as it is great to see his empathy, professionalism and support recognised.
Thank you again for your recommendation, and we wish you all the very best moving forward.
Great
Great !
Spoke to Tom today and he couldn’t have been more helpful.
Talked me through the options available and was caring and compassionate throughout.
Totally recommend 5*
Hopefully I can rest easy now and sleep tonight without this weighing me down
Thanks Again
29 April 2026
Unprompted review
Reply from Fresh Start UK
Thank you for taking the time to leave your review.
We are really pleased to hear that Tom was able to support you and talk you through your options in a caring and compassionate way. We understand how much of a weight financial concerns can be, so it is great to know you are feeling more at ease after speaking with us. We will be sure to pass your kind comments on to Tom.
Thank you again for your recommendation, and we wish you all the very best moving forward.
Title: Supportive, Stress-Free Help When I Needed It Most
1: What made your experience great?
My experience has been great from the very beginning. Mia and Amy have been incredibly helpful from day one. They took the time to understand my situation and made everything feel manageable and stress-free. They explained everything clearly and supported me throughout the process, which made a big difference.
2: What is the company doing well?
FreshStart is doing really well at helping people get back on track with their finances. They set up an affordable payment plan that works for me and has made it much easier to deal with my debts. Everything has run smoothly, and I feel more in control now. I’d like to thank both Amy and Mia, as well as the company, for supporting people like myself who needed that extra help. I would definitely recommend them to others.
27 April 2026
Unprompted review
Reply from Fresh Start UK
Hi Nina. Thank you for taking the time to leave such a detailed and thoughtful review.
We are really pleased to hear that your experience has been positive from the very beginning and that Mia and Amy have been able to support you in a clear and reassuring way. It is great to know that everything has felt manageable and that the process has helped reduce your stress while giving you more control over your finances.
We will make sure your kind words are passed on to both Mia and Amy, as well as the wider team. It means a lot to us that you would recommend our service to others, and we wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Song. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the service great and efficient. It is important to us that everything runs smoothly and that you feel supported throughout your journey, so your comments are very much appreciated.
We will make sure your kind words are shared with the team. We wish you all the very best moving forward.
Great service
17 April 2026
Reply from Fresh Start UK
Hi Chris. Thank you for taking the time to leave us a review.
We are pleased to hear that you found the service to be great. Providing clear support and making the process as straightforward as possible is really important to us, so your comments are appreciated.
We will share your feedback with the team, and we wish you all the best moving forward.
There when needed
There when needed friendly non judgmental comfortable to speak to. Quick effective and efficient .
17 April 2026
Reply from Fresh Start UK
Hi Nancy. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the team friendly, non-judgemental and easy to speak to. Creating a comfortable and supportive environment is so important when discussing finances, so it is great to know this came across, along with the quick and efficient service you received.
We will be sure to share your kind comments with the team. We wish you all the very best moving forward.
Always helpful and there if I need any…
Always helpful and there if I need any help or if I have any worries they soon sort it out for me
17 April 2026
Reply from Fresh Start UK
Hi Joan. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the team helpful and supportive whenever you have needed assistance or had any worries. It is important to us that you feel reassured and able to reach out at any time, so your comments are very much appreciated.
We will make sure your kind words are shared with the team. We wish you all the very best moving forward.
Great service very helpful and guide…
Great service very helpful and guide you all the way through your journey
17 April 2026
Reply from Fresh Start UK
Hi John. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the service helpful and that you felt guided throughout your journey. Providing clear support at every stage is very important to us, so your comments are greatly appreciated.
We will be sure to share your feedback with the team. We wish you all the very best moving forward.
Good knowledge and make you feel…
Good knowledge and make you feel relaxed the whole process
17 April 2026
Reply from Fresh Start UK
Hi Stephen. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the team knowledgeable and that they helped you feel relaxed throughout the process. We understand these conversations can feel daunting, so it is important to us that everything is handled in a clear and supportive way.
We will be sure to share your kind comments with the team. We wish you all the very best moving forward.
The Agent was so helpful and…
The Agent was so helpful and understanding thoughtful and very professional with my appointment
17 April 2026
Reply from Fresh Start UK
Hi Paul. Thank you for taking the time to leave us a review.
We are really pleased to hear that you found the advisor so helpful, understanding and professional during your appointment. It is important to us that every conversation is handled with care and empathy, so your comments are greatly appreciated.
We will make sure your kind words are shared with the team. We wish you all the very best moving forward.
Reply from Fresh Start UK
Hi Janice. Thank you for taking the time to leave us a review.
We are really pleased to hear that you are very happy with the service and that you have not experienced any problems. Providing consistent and reliable support is very important to us, so your comments are greatly appreciated.
We will be sure to share your feedback with the team. We wish you all the very best moving forward.
Fresh Start uk
They provide excellent advice are very helpful and make my life stress free i have been with fresh start for a few years and would definitely recommend them
17 April 2026
Reply from Fresh Start UK
Hi Richard. Thank you for taking the time to leave us a review.
We are really pleased to hear that you have found the advice helpful and that the support you have received over the years has helped reduce your stress. It means a lot to us that you have stayed with us for some time and would recommend our service.
We will be sure to share your kind comments with the team. We wish you all the very best moving forward.
Fresh start gave me a solution to all…
Fresh start gave me a solution to all of my financial problems, giving me back control
17 April 2026
Reply from Fresh Start UK
Hi Julie. Thank you for taking the time to leave us a review.
We are really pleased to hear that we were able to help you find a solution and regain a sense of control over your finances. That is exactly what we aim to support our clients with, so your comments mean a great deal.
We will be sure to share your kind words with the team. We wish you all the very best moving forward.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.