We ordered paint on Thursday night and paid £2.50 for next day delivery, to be honest I wasn’t expecting to receive it till Monday, taking into account working days, so I was pleasantly surprised whe... See more
Company replied
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Review summary
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I have been really impressed by the experience of dealing with Freshlick. My paint came promptly within a couple of days, was well packaged and there was excellent communication throughout. I was also... See more
Company replied
Suplied me with dulux 2.5ltr buttermilk matt emulsion paint at a much cheaper price than many others. Arrived within 3 days. Will definitely deal with this company again.
Company replied
Found a matching paint we'd used years ago, which will save us redecorating the entire room. Ordered this alongside other paints we needed to replenish. Well packaged and quick to arrive.
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4.6
Excellent
201 reviews
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Replied to 100% of negative reviews
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Very delayed delivery and poor customer…
Very delayed delivery and poor customer service. Won’t order again
17 October 2024
Reply from Freshlick
Good afternoon Larisa,
Thank you for sharing your feedback for your most recent order.
We apologise for any inconvenience caused by the delay. While we do our utmost to ensure next day deliveries arrive on time, delays can sometimes occur due to factors outside of our control. We understand that this was frustrating, and we apologise for any impact it had on your schedule.
Please rest assured that we’re closely reviewing this with our courier to prevent similar issues in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out.
Kind regards
Ryan @ freshlick
👍👍👍👍👍👍👍👍👍👍
14 October 2024
Brilliant service
Brilliant service, product I ordered was delivered the next day and this was on a weekend aswell. So much cheaper than other sites. Will definitely use again.
12 October 2024
good quality
2 October 2024
Ordered one day and delivered the next
Ordered one day and delivered the next, very good service.
24 September 2024
Good stock levels and speedy delivery
2 September 2024
Super fast next day delivery
Super fast next day delivery, at a very reasonable price. Would definitely use again!!
23 August 2024
Quick good packaging good not do better
25 August 2024
Failed to deliver on time.
We were running short of paint to complete decorations before my daughter returned from holiday. Ordered paint from freshlicks on Saturday pm. Paid extra for Sunday delivery, but it only arrived late Monday! Put us out no end. They refunded the delivery surcharge (thanks), but really, shouldn’t offer Sunday delivery if they can’t guarantee it - we could have gone elsewhere if we’d known it wasn’t guaranteed
17 August 2024
Reply from Freshlick
Good afternoon Mr Watson,
Thank you for sharing your feedback. We're truly sorry for the delay with your delivery, especially given the time-sensitive nature of your project. While the order left us on time, it was unfortunately delayed by the courier, which we recognise caused significant inconvenience for you.
We have refunded the delivery surcharge as a gesture of goodwill, and we are following up with the courier to ensure this doesn’t happen again.
Thank you for your understanding, and we hope you'll consider us again in the future.
Kind regards
Ryan @ Freshlick
Excellent fast delivery!
8 August 2024
Avoid - go somewhere else!
Paint arrived dented, pot exploded when I opened it and sprayed paint all over the kitchen and myself, ruining the clothes I was wearing at the time.
Edit - they have ignored my last email now too.
28 July 2024
Reply from Freshlick
Hi Sam
Thank you for your review and I'm truly sorry to hear about your experience.
We apologise for the inconvenience caused by the damaged paint can and the mess it created. Our customer service team is already in touch with you to resolve this issue as quickly as possible.
Thank you for bringing this to our attention, and we appreciate your understanding as we work to make things right.
Kind regards
Ryan @ freshlick
Freshlick is a great company
Freshlick is a great company. My order went through and the delivery came the next day. I spoke to Georgia on the phone with a quiery. She was really efficient and helpful.
I am really glad I found Freshlick and will be definately using them again.
Freshlick just seem to have it right. Fab website which is clear to order from, helpful staff when you need to call and super quick delivery. Well done Freshlick
26 July 2024
Ordered 3 tins... not good
Ordered 3 x tins of paint... one was ok, one was mixed badly and the most expensive had been dropped, badly denting tin, that wouldn't stand upright.
Won't be using again.
22 July 2024
Reply from Freshlick
Good afternoon,
Thank you for taking the time to leave your review. I am sorry to hear you had a disappointing experience.
We'd like to look into this for you, so can I ask you to email our team at hello@freshlick.com with your order number and the photos of the tins and packaging.
On receipt of this, we will be happy to look into this for you.
Many thanks
Ryan @ freshlick
Freshlick
Always so helpful and prompt service have now used several times and will do again. Well done
23 June 2024
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