Communication wass really good very easy to speak with people.
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Review summary
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After emailing Fresh Fibre about a fault with my broadband, within 10 minutes I received a phone call from a lovely pilot and professional lady named Asmae. She was very helpful and talked me through... See more
Company replied
My internet had gone down so I rang customer support. Ibrahim answered within 2 rings and proceeded with patience with me to get my internet back up and running. I needed to reconfigure my router and... See more
Company replied
Had an issue with the original installation., contacted fresh fibre who arranged an engineer visit to correct the issue. Engineer arrived on time and attempted two options to resolve the problem. Fi... See more
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Company details
About Fresh Fibre
Written by the company
Fresh Fibre - Superfast Broadband
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
At Fresh we are dedicated to full fibre & full fibre only. The best of the best!
Our ultra-reliable network allows for downtimes of less than 0.01%
All of our broadband gurus are UK based industry experts, working at hours that suit you, making sure you never miss out on making the most of your broadband.
Our state of the art routers come as standard with no subscription needed. When paired with Fresh range extenders, they will give you a total home WiFi mesh system. No more deadspots!
Our packages are designed to stretch what you can get out of us, not what we can get out of you.
Including no ‘in contract’ price rises. Ever!
Isn’t that refreshing?
Contact info
2nd Floor, 3-5 St Pauls Square, B3 1QU, Birmingham, B3 1QU, United Kingdom
- 0121 732 9490
- hello@freshfibre.co.uk
- freshfibre.co.uk
4.3
Excellent
418 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 66% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Well they were very understanding when…
Well they were very understanding when I got evicted after losing my wife less than a week earlier and they cleaned all my outstanding debit and closed my account
16 January 2026
Unprompted review
Reply from Fresh Fibre
Hi Simon,
We’re very sorry for your loss and what you went through. Our intention was to offer understanding and support, and we appreciate you taking the time to share your feedback.
Kind regards,
The Fresh Fibre Team
Loss of internet sorted speedily
My internet had gone down so I rang customer support. Ibrahim answered within 2 rings and proceeded with patience with me to get my internet back up and running. I needed to reconfigure my router and he led me step by step until I was reconnected.
Overall a very good experience and Ibrahim was brilliant with me , a credit to your company.
31 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Mrs. Alison,
Thank you for your review! We’re really pleased to hear that Ibrahim was able to get your internet back up and running quickly and make the process easy for you. We’ll be sure to pass on your kind words. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Excellent service , communication and WiFi provider .
Really help and friendly service unfortunately our needs changed otherwise we would’ve still be with them .
Excellent WiFi, excellent service and communication .
17 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Angie,
Thank you for sharing your feedback! We're thrilled to know you were pleased with our service. While we're sorry to see you go, if you ever decide to return, we'll be here and more than happy to help!
Kind regards,
The Fresh Fibre Team
I had trouble with my phone
I had trouble with my phone. Both myself and the support staff tried everything, Then they sent me a new phone. Once I got my new phone, the old phone worked straight away. Mind boggling. Working properly.
All sorted. Amazing help. Couldn't fault anything 10/10.
28 November 2025
Unprompted review
Reply from Fresh Fibre
Hi Teresa,
Thank you for sharing your experience. We’re pleased to hear that the issue was resolved, and we truly appreciate your patience and understanding throughout the process. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Contract missunderstanding
After having a misunderstanding and thinking i wasent in a contract with fresh fiber i moved internet, to find out the missunderstanding was that i was in a contract. my issue was dealt with promptly, affishently and professionally, dropping my contract to a lower deal and even got a little credit back, always a bonus.meaning I was happy to stay with fresh fiber and I was happy with how fresh fiber delt with my issue thank-you.
11 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Jodie,
Thank you for sharing your experience! We’re really glad we could clear up the mix up and get everything sorted for you. It’s great to hear that the new plan and credit helped, and that you were happy with how everything was handled. If you ever need anything in the future we're always here to help!
Kind regards,
The Fresh Fibre Team
Reply from Fresh Fibre
Hi Jamielee,
Thank you for your feedback! We’re glad we could resolve the issues for you, and we really appreciate your understanding. If you need anything else, we're always here to help!
Kind regards,
The Fresh Fibre Team
I phoned Freshfibre
I phoned Freshfibre, with some connection issues. I spoke to the agent about upgrading my Internet and instead of agent just going yes let's do that for you he had tried other things first. The agent had called a few times, once to see if i had received my new router and if i had managed to set it up properly and the other was after the weekend which us when my internet is used the most to see if the Internet had improved. When it hadn't the agent then sent myself a better router and upgraded my Internet. I received my router the next day and my Internet was upgraded straight away and ive not looked back since. The agent again phoned myself to make sure all was well over the weekend and my children loved the new speed and the fact there was no lag on their games.
So to sum uo exceptional customer service.
8 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Deb,
Thank you for your review! We're thrilled to hear that your experience with us was a positive one. Our team always strives to go above and beyond to make sure our customers are happy, and it’s wonderful to know that the extra steps taken, like checking in and upgrading your internet, made a real difference for you and your family. If you ever need anything in the future, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Ibrahim ! 5 stars
Ibrahim !!
Exceptional customer service
Kept up with emails and phone calls over the weeks it took to ensure my issue was sorted.
And patient whilst I recovered from fracturing elbow.
Thank you !
Kirstin :)
6 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Kirstin,
Thank you for taking the time to share your positive feedback. We are delighted to hear that Ibrahim was able to provide you with exceptional customer service and assist you throughout the process. If you need any further assistance in the future, please do not hesitate to reach out. Wishing you a speedy and full recovery!
Kind regards,
The Fresh Fibre Team
Asmae Brilliant Customer Service
After emailing Fresh Fibre about a fault with my broadband, within 10 minutes I received a phone call from a lovely pilot and professional lady named Asmae. She was very helpful and talked me through the process to rectify the fault. Absolutely brilliant service. Thank you Asmae
4 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Haley,
Thank you for sharing your experience with us! We're so glad to hear that Asmae was able to assist you promptly and professionally. We’ll be sure to pass along your kind words to her. It's always our goal to provide quick and helpful support, and we're thrilled that you had a positive experience. Thanks again for your feedback, and we're here if you need anything in the future!
Kind regards,
The Fresh Fibre Team
Great customer service and very helpful…
Great customer service and very helpful with the problem I had and resolved very quickly
3 December 2025
Unprompted review
Reply from Fresh Fibre
Hi Ben,
Thank you so much for your review! We're thrilled to hear that our customer service team was able to assist you and resolve the issue quickly. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Amazing customer service team
Amazing customer service team, answered my query within 24 hours, and happy with all the support given :) thank you
25 November 2025
Unprompted review
Reply from Fresh Fibre
Hi Claire,
Thank you for your kind feedback! We’re glad to hear our team was able to help promptly and that you’re happy with the support provided. If you ever need anything in the future we’re always here to help!
Kind regards,
The Fresh Fibre Team
Reliable service
We've been with Fresh Fibre fo4 nearly 3 years now and we didn't have any problems... Their network works just as expected and customer service is very responsive and helpful.
24 November 2025
Unprompted review
Reply from Fresh Fibre
Hi Iancu-Nicusor,
Thank you so much for your kind words! We're thrilled to hear that your experience with Fresh Fibre has been positive over the past three years. It's great to know that both our network and customer service have met your expectations. If you ever need anything in the future we’re always here to help!
Kind regards,
The Fresh Fibre Team
Great experience with the costumer…
Great experience with the costumer service sorting a small glitch in their end regarding billing, very helpful and polite member of staff.
13 November 2025
Unprompted review
Reply from Fresh Fibre
Hi Orlando,
Thank you so much for your kind words! We're glad to hear our team was able to quickly sort out the billing glitch for you. We truly appreciate your patience and are happy you had a positive experience with our customer service. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
Glad we found fresh fibre
Glad we found fresh fibre. Great from the start. Communication, service, fibre coverage & speed all excellent. Happy to renew contract. Fantastic company.
7 November 2025
Unprompted review
Reply from Fresh Fibre
Hi Kelly,
Thank you for your review! We’re delighted to hear you’ve had such a great experience with our communication, service, and fibre coverage. We appreciate your continued trust in us and are excited to keep providing you with excellent service. Thanks for renewing your contract!
Kind regards,
The Fresh Fibre Team
The saint who helped me
The man had the patience of a saint,
Never shouted at me once, because I can be a bit thick at times. He took the time to resolve the problem in the nicest possible way and for that I thank him.
20 October 2025
Unprompted review
Reply from Fresh Fibre
Hi Susan,
Thank you for your review! We’re really glad to hear that one of our team members was able to help you. If you ever need anything else, we’re always here to help.
Kind regards,
The Fresh Fibre Team
This company is so easy to deal…
This company is so easy to deal with..it's a fantastic product...plus any questions are answered immediately by expert staff
2 October 2025
Unprompted review
Reply from Fresh Fibre
Hi Ant,
Thank you for your kind words! We're thrilled to hear that you've had a great experience with our team. Providing excellent service and support is always our priority. If there's anything else we can do for you, please don't hesitate to reach out.
Kind regards,
The Fresh Fibre Team
Very good very helpful and great…
Very good very helpful and great internet do a lot of gaming and never have a issue
1 October 2025
Unprompted review
Reply from Fresh Fibre
Hi Jack,
Thanks so much for your great feedback! We're glad to hear your internet has been fast and reliable. If you ever need anything, we’re always here to help!
Kind regards,
The Fresh Fibre Team
Reinstalling internet
The person I spoke to was very helpful and and I am very happy
23 September 2025
Unprompted review
Reply from Fresh Fibre
Hi Wayne,
Thank you for your kind words! We're thrilled to hear that you had a helpful experience and that you're happy with our service. If there's anything else we can do for you, please don't hesitate to reach out.
Kind regards,
The Fresh Fibre Team
Amazing customer service today
Amazing customer service today. Awesome fibre speed and the first 18 month contract has gone perfectly. Happy to renew contract today. Highly recommended 🙂
17 September 2025
Unprompted review
Reply from Fresh Fibre
Hi Charlotte,
Thank you for taking the time to leave a review about your experience! We're very happy to hear that you’ve had an amazing experience with both our customer service and the fibre speed. It’s great to know your first 18 months have gone smoothly, and we’re thrilled to have you renew your contract with us.
Kind regards,
The Fresh Fibre Team
Great service the agent was very…
Great service the agent was very helpful thank you so much
17 September 2025
Unprompted review
Reply from Fresh Fibre
Hi Samantha,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that our agent was able to help. Thanks for choosing Fresh Fibre.
Kind regards,
The Fresh Fibre Team
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