Freightera Reviews 

Always picking up the shipments on time and keeping us updated regularly. Very professional and prompt. We recommend their service without hesitation. BRAVO for the A+ service.

Nice smooth transaction and easy to deal with. TImely service.

Just completed my first order with Freightera. I have done numerous shipments with FreightOS and Exfreight over the years. This was the first time my factory provided shipping to my port and I was responsible for the trucking to my factory. I did not signup for Freightera till the day my shipment got out of customs. It was relatively easy to signup. The only issue was the Wise was not one of the banks that was listed. It was easily sorted out. There was excellent communication throughout and shipment arrived early. For me there was also significant savings compared to using FreightOS or EXfreight.

They provide rapid response with fair quotes.

Always great experiences with Freightera. The rates are competitive, the team really cares about the details, and ultimately loads get delivered smoothly and on time, which is icing on the cake. Highly recommend!

Update: Following my review, the company revisited the situation and provided a solution. I appreciate Ana and the team taking the time to review and work toward a resolution. While the experience itself had significant challenges, it is fair to note that they did follow through in the end.

I had a highly unsatisfactory experience with this freight provider involving both service failure and questionable billing practices.

For a shipment to Calgary, I explicitly paid for power tailgate service and appointment delivery, both of which were not provided. The delivery was delayed, missed the scheduled window, and arrived without the required equipment. I was forced to arrange a forklift at my own expense to complete the delivery.

Excellent customer support, inquiries handled quickly and with all details considered.

They got the shipping address wrong even though the documents were correct.

Freightera is one of the best shipping companies around. We've shipped many hundreds of skids with them over 10+ years. Almost zero errors on their part. They have amazing, responsive staff are super fair when goods are lost or late. Our Broker Nevena is truly amazing. She's helped us out of a pinch on many occasions. It's important to remember when shipping that it's not always the brokers fault, they just contract shipping companies out. There's going to be issues occasionally. A lot of fist time shippers such as those above having tantrums, just don't understand how shipping works.

Complete shit show

Freightera's customer service is simply outstanding. I needed to change the end delivery after my shipment had already left and this was handled quickly and efficiently by the Freightera team. No hesistation in reccomending them.

Overland West lost my goods during transit, and the claims process through Freightera has been extremely disappointing. I was informed that a lost shipment claim could take up to 6 months to resolve, which is completely unreasonable. Although the customer service was acceptable, communication was difficult, slow, and frustrating throughout the process. This experience caused significant inconvenience to my business, and I would much rather work directly with a trucking company in the future. Based on my experience, I would not recommend Freightera for LTL service.

Responsive and helpful.

Would have liked the carrier to pick up my friend might the first day instead of letting on the dock.

Overall Freightera did well and it’s more of a carrier issue.

Quick, easy and good followup.

responsive team!

Super easy to get quote and you guys take care of all communication with shipper

I use Freightera for my shipments all the time and I've never had an issue! These guys are super reliable and provide better rates than the competition. I rarely give 5 stars as to me it has to be earned, but these guys well earned the 5 star!!

The best customer service