Hi all, please do not leave coins on this app. they stole mine and have just repeatly blamed me. I purchased 4 Litecoin at height of its levels for €1K I transferred them to this app. Suddenly this... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
If you are raising a criminal case against freewallet and its owner Dmitry Gunyashov please add that he is in a relationship with the wanted fugitive Ruja Ignatova and has changed her appearance exten... See more
Company replied
DO NOT TRUST OR DOWNLOAD THIS CRYPTO DCAMMING WALLET. They are thieves, keep you going round and round in circles asking silly questions and taking your crypto out of your account every month. "Mia an... See more
Company replied
I finaly got my BTC out of that Wallett. i had a few wallets with them since 2017,had just good experience .but one wallet I forgot about . Now they frozen my account and I had to provide silly amou... See more
Company replied
Company details
Written by the company
FreeWallet.io is a free open-source wallet which supports Bitcoin and Counterparty. FreeWallet.io is non-custodial, meaning no one ever has access to your funds other than you! FreeWallet.org is NOT an open source wallet, and has a ton of negative reviews associated with it.
Contact info
United States
- freewallet.io
You should know
Replied to 80% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inactivity fee
Dec 24 2024 they decided to impliment a so called "inactivity fee" what a bunch of fkn scammers. delete their fkn asses, I used them for over 6 years and never had one issue.. now they rugged about 80$

Reply from FreeWallet
Never put you money here!!!
Never put you money here, I just lost 31$ out of nowhere because "free"Wallet just created a "monthly fee for maintaining your Freewallet account is 50 USDT" ...
I had this wallet for YEARS... they have HUGE transactional fees, just absurd.
NEVER PUT YOUR MONEY HERE! NEVER!

Reply from FreeWallet
Give My money back
Give My money back, scam wallet, nothing free in this wallet, as soon they took your money the never answer You question

Reply from FreeWallet
been half a year unable to with draw…
been half a year unable to with draw acount suspended cant take the pic like how they want cuz i only have my phone for a camera so wtf they stop replying im debating if i should delte my assets do not use this site

Reply from FreeWallet
Blocked my account and support didn't…
Blocked my account and support didn't help at all. me complaining on ß Ř Ø Ķ £ Ř Ś Ć Ā Ń Ñ € Ť solved my issies immediately.

Reply from FreeWallet
oops
This is indeed a different company than the
freewallet I alluded to.

Reply from FreeWallet
Freewallet Scam
Still can’t access the account despite providing all the documentation they asked for , this is the latest stall tactic
Hello,
Thank you for the information provided.
1) Please send us the unedited version of the bank statement
PDF file. Kindly note that we can also accept any one of the following documents initially issued by the service provider as a PDF file and displaying your name and residential address:
- Household Register Excerpt
- Council Tax Bill
- Utility Bill (Electricity/Water/Gas)
- Telecom Bill (Internet/Landline/Cable TV)
2) Do you remember the name of the platform you used to send crypto to Freewallet in 2021?
Please screenshot the TID leading to Freewallet in that sending platform account interface.
Thank you for your cooperation.
Best regards,
Phillip,
Support Manager, Freewallet
Follow us on Twitter, Facebook, and Telegram Check our services: Exchange crypto, Buy crypto, and Buy.

Reply from FreeWallet
Scammers
Scammers! They block your account from transferring your coins.

Reply from FreeWallet
Lost money in the free wallet, AVOID at all costs
Big time scammers. I needed a wallet for a few new tokens XDC and ELF and there werent may options back then. Free wallet got good reviews back then. I sent btc and bought some of each. I log how many tokens I have and a few weeks ago, I checked on balances to see that free wallet took about $150 in inactivity fees. WTF! That was news to me. I didnt complain, but I immediately tried to withdraw the XDC and it wouldnt let me. I have to convert to xrp and then send it to uphold. I lost some money to fees but regained control of the money. I still have $450 of ELF that they wont allow me to withdraw. When I enter the wallet address to send to, a pop up says this doesnt look like a ELF address. I dont know why since its to an actual ELF wallet. I reached out to free wallet and they wanted screen shots. Never heard back from them. I guess those funds are lost to scammers. I should have known this when I didnt get private keys setting up the wallet.

Reply from FreeWallet
Free? Not at all!
They advertise as completely free to hold crypto. Their FAQs state that the service is completely free to use.
Then this week I get hit with a 'inactivity fee' and they take about 10% of my holding. Apparently it's in the small print. Massive scam - avoid!
made a purchase like i have many times
made a purchase like i have many times. this time my coins never hit my wallet. contacted support and no one will get back to me. sending all documents to my cousin at the federal trade commission.
These are con men
These are con men. Stay away from them. They will lock you out of your account and steal your funds
Same story this scum has had me locked…
Same story this scum has had me locked out from 2022. , this scum is a scam company, this scum , will send the same email over and over , doing nothing only biding time for more theft, keep well away ,, we was saving for our children, this scum company took a lot of money, with no accountability, nor interest in explaining why or what as happened,
If I could get to their office block they would wish I had not ,, scum who a accountable for theft of many customers money,, dirty scum firm
Freewallet. Org yes 2021 that's on your email address yet you post as an excuse we are posting to Freewallet, no Freewallet. Org scum

Reply from FreeWallet
SCAM
SCAM
Stole 1000 Doge under inactivity fees that were not clearly warned about. I hope someone tracks them down and pays them what they deserve.

Reply from FreeWallet
Scammers
A total scam.
They'll just steal your money "due to inactivity fees" and you'll never be able to recover it.
Stay away from this wallet.

Reply from FreeWallet
Don‘t use this wallet
Don‘t use this wallet. They stole all my funds, with a‘inactivity fee‘. Never heard of this and no warning. DO NOT USE THIS SERVICE!

Reply from FreeWallet
SCAMMERS
SCAMMERS , They stome my hole BTC funds btc from my account saying it’s “inactivity fee” !!

Reply from FreeWallet
SCAMMERS!
SCAMMERS!
Never use freewallet. They fooled me for 2 months to give back my account. While I was blocked by them, they stole more than $200 btc from my account saying it’s “inactivity fee”. What kind of rule is that? If you’re inactive on the app they charge you for that without any warning.
Withdrawal fee is ridiculous! Don’t waste your money and time with these scammers, I hope one day they all end up in jail :)

Reply from FreeWallet
Account verification
Account verification has been taking longer than a month, I don't know what they are doing, but if this is the crypto future, then shame. I can't do anything with the funds in my wallet.

Reply from FreeWallet
I can't withdraw my ethereum from…
I can't withdraw my ethereum from freewallet!It says my account had been suspended even if I send them everything they asked me for security reason.

Reply from FreeWallet
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.