Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
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Review summary
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I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
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Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
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No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
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Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Good customer service with decent rates
11 May 2026
Unprompted review
Reply from Freetrade
Thank you for the 5-star review! We're glad to hear you're enjoying our customer service and competitive rates. Happy investing!
Disappointed in recent transfers
I’ve been quite disappointed with Freetrade recently. Money that had been sent to them regarding a transfer has been delayed being applied to my account. This is a considerable amount and has been out of market due to the delays.
Another transfer from WTW has been delayed due to Freetrade sending the request to the wrong area. Which has led to a further delay due to WTW having a 2 week blackout period. This of course isn’t Freetrade issue however, if they had sent it to the right place, this would have possibly been processed prior to this.
It’s a shame as the actual platform is pretty good. It would be nice if they gave a quote before buying funds as you never quite know what price you will pay but overall it has a decent selection of funds and it’s cheap to run.
8 May 2026
Unprompted review
Reply from Freetrade
Thank you for the feedback. We’re glad you like the platform, but we’re sorry for the delays you've experienced with your transfers.
Regarding the WTW transfer, we route requests based on the information provided by the losing provider’s administration teams. If there was a mismatch, we’ll certainly investigate how that happened to avoid future delays. Unfortunately, once a provider enters a "blackout period," we have to wait for their systems to reopen before we can proceed.
On your point about quotes: for UK/US shares, we provide a live price and a 15-second quote. However, Funds (ETFs/Investment Trusts) and Mutual Funds trade differently. Mutual Funds specifically use "forward pricing," meaning the price is only determined by the fund manager once a day. This is a standard market practice for these types of assets, which is why a live quote isn't possible at the point of trade.
We’d like to look into the delay in applying your settled funds. Please reach out to us via the in-app chat or via reviews@freetrade.io so we can get this resolved for you.
Issue when trading low priced market maker stocks
The Freetrade platform currently supports limit orders only to four decimal places, with prices displayed in GBP (£). This can create difficulties when trading very low-priced AIM market maker stocks. In some situations, this limitation may prevent clients from placing limit orders at their intended price, or even block both instant and market orders entirely if the platform rounds the price down to £0.0000, despite the underlying holding still retaining meaningful value.
Freetrade has acknowledged this limitation, stating: “For stocks trading at extremely low prices like this, that can mean both Instant and Limit orders aren’t accepted if they fall outside those limits.” A straightforward potential fix would be for the platform to display prices in the LSE GBX format, which would likely resolve this issue. However, no such resolution has been implemented.
After transferring into Freetrade in April 2026, this restriction makes the platform unsuitable for my requirements, and I now feel the only practical option is to transfer my holdings back out in order to continue trading effectively.
24 April 2026
Unprompted review
Reply from Freetrade
Thank you for the honest feedback.
You’ve accurately highlighted a specific technical limitation of our platform regarding GBP rounding and low-priced AIM stocks. We understand why the current four-decimal limit makes it difficult to trade these holdings effectively, especially when they hit the floor you described.
Your suggestion to move to a GBX format is a logical solution that our product team is aware of. Feedback like yours is invaluable for helping us prioritize these kinds of structural updates.
We’re sorry this has made the platform unsuitable for your current needs, but we really appreciate the clarity and detail of your review. If you’d like to discuss this further, feel free to reach out at reviews@freetrade.io.
Best,
Freetrade Team
I’ve been a Freetrade customer for a…
I’ve been a Freetrade customer for a lot of years now and until recently I’d never needed to contact customer service.
However, now that I do need support, the response times are simply not acceptable for a company handling people’s money and pensions.
Every reply I send is taking around 3 days to get a response, which makes resolving even simple issues drag on for weeks. I recently transferred my pension into a Freetrade SIPP and the communication and updates throughout the process have been shocking.
I managed to transfer one sum successfully, but there has been confusion between Freetrade and my previous provider regarding another pension transfer, and I’m still waiting for updates with very little communication.
I like the platform itself, which is why I chose to move more of my investments and pension over to Freetrade in the first place, but customer support seriously needs improving going forward.
When people are trusting you with their pensions and investments, delays of several days between replies just aren’t good enough.
8 May 2026
Unprompted review
Reply from Freetrade
Thank you for being a long-term customer and for choosing us for your SIPP. We truly appreciate your trust and sincerely apologize for the frustration caused by the current wait times.
While our Customer Service team currently has a 2-3 working day response timeframe, we completely agree that when it involves your pension, every day counts. We are working hard to bring these response times down across the board.
Regarding your pension move, our Transfers team operates separately and provides updates as soon as there is substantial information relevant to the transfer's progress. Because these moves involve external parties, there are often periods of several days where there is no significant development to report, though we realize this silence can be unsettling.
We’re glad you enjoy using the platform, and we’re committed to making sure our support speed matches that experience. If you’d like us to look into the specific confusion surrounding your second transfer, please reach out to reviews@freetrade.io so we can get you a direct update.
Easy to open and navigate the site
Easy to open and navigate the site and finding the funds you wish to invest in. Any queries I had were answered quickly
1 April 2026
Unprompted review
Reply from Freetrade
Thanks for the 4-star review! We're glad you found it easy to navigate the app and find your investments. It's great to know our support team was able to help you out quickly, too. Wishing you all the best with your portfolio!
Best,
Freetrade Team
Smooth Transfer
The transfer of my pension pots from other providers went smoothly. The whole process took longer than I expected, but this was due to the existing providers, not Freetrade.
7 May 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback - I’m really glad to hear the transfer itself went smoothly.
We appreciate it can sometimes take longer than expected for pension transfers to complete, especially depending on the timelines of the existing providers.
We’ll pass your feedback on to the team, and if you need anything else, please let us know - we’re happy to help.
Lost £thousands on transfer
Reflecting other recent reviews, they have been unable to locate part of a transfer from another ISA provider despite the other provider providing evidence this was sent over 6 weeks ago. Support is useless and just provides generic responses. Raising formal complaint has made no difference. Currently they have lost multiple £thousands with no solution.
6 May 2026
Unprompted review
Reply from Freetrade
We’re sorry to hear about your experience and understand how concerning this situation must be, especially given the time that has passed and the amounts involved.
We’ve escalated this to our wider Transfers Team to carry out a full review, including the information provided by your previous provider. They will be investigating this as a priority to help resolve the issue as quickly as possible.
We appreciate how frustrating this has been and we’re committed to getting this properly looked into.
I am one step away from escalating…
I am one step away from escalating failure to transfer funds back to my account to the Financial Ombudsman etc. After multiple request they have still provided no reason for why my transfer is delayed, where the money actually is, the legal and/or regulatory basis under which they continue to hold onto my funds etc Despite this is now escalated as a formal complaint they continue to repeatedly explain nothing except respond with delaying tactics.
Edit/Update 20th May 2026. Despite their rapid response to my original review, they continued to be evasive, withhold my transfer and repeatedly refused to explain why. So they are fast to make themselves look responsive and caring on here but very slow and evasive in the real communications going on concurrently in the background between client(me) and themselves.
5 May 2026
Unprompted review
Reply from Freetrade
We're sorry for the frustration this has caused - we can completely understand how concerning it is when you’re not receiving clear information about your funds.
To make sure this is properly reviewed and resolved, please contact reviews@freetrade.io. The team there will be able to carry out a full investigation, provide a clear update on the status of your transfer, and explain exactly what has happened and why.
We're sorry again for the delays and the lack of clarity so far - that’s not the experience we want for you. Thanks for your patience while this is being looked into.
Freetrade
Freetrade, great app, easy to transfer ISA’s, and pensions. So far recommend.
5 May 2026
Unprompted review
Reply from Freetrade
Thanks a lot for taking the time to share this - we really appreciate it.
We’re glad to hear you’re finding the app easy to use and that the ISA and pension transfer process has worked well for you. It’s great to know you’d recommend us so far.
If there’s anything we can ever help with, just let us know, we’re here to help!
FREEZES when price goes up. Very convenient
Jammed - very conveniently when price goes up. Unjammed when price goes down. I have been using Freetrade for a year - the last few months very seriously. It’s always a little bit sticky but today was atrocious. I had to keep restarting the app to get the latest info on my investments. Lost over £100 because of this. I am moving to IBKR.
5 May 2026
Unprompted review
Reply from Freetrade
We’re really sorry to hear about your experience, that sounds incredibly frustrating, especially when it’s affected your ability to act on your investments.
While brief delays can occasionally occur during periods of high market activity, the level of disruption you’ve described, needing to restart the app and seeing outdated information, isn’t expected and isn’t the experience we aim to provide.
We’d really like to investigate this properly. If you’re open to it, please contact us via the app or at reviews@freetrade.io with a few details (such as the time this happened, the stocks involved, and your device type). That will help us look into what went wrong and work to prevent it happening again.
We understand how this has impacted your trust, and we’re sorry for that. Thanks for taking the time to share your feedback - it’s taken seriously and helps us improve.
Great App but should reduce fx…
Great App but should reduce fx conversion rate
5 May 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback - we’re really glad to hear you’re enjoying the app.
We appreciate your thoughts on the FX conversion rate as well. We’re always reviewing our pricing to make sure it remains competitive while continuing to support the features and service we offer.
I’ll be sure to pass your feedback on to the relevant team for consideration.
If there’s anything else you’d like to share, feel free to let us know - we’re always keen to hear from you.
The system is slow and clunky
The system is slow. The transfers are slow. It takes ages for a withdrawal. Customer service takes a day or two. Even the pro version, you don't get the features that they claim they have.
4 May 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback - we’re sorry to hear you’ve had a frustrating experience.
We understand your concerns around transfer times, withdrawal speeds, and customer support response times. This isn’t the experience we aim to provide.
Your comments are important and will be shared with the relevant teams for review. In the meantime, if there are specific issues with your account or a pending withdrawal, please contact customer support so they can investigate and assist you directly.
We appreciate you taking the time to share this.
It has been 5 working days since my…
It has been 5 working days since my withdrawal request ,I am trying to get in touch with the costumer service but they say they will get in touch with me in 3 working days ,which time passed but they have not !
30 April 2026
Unprompted review
Reply from Freetrade
Thanks for your message, and we're sorry for the delay you’re experiencing.
We understand this is taking longer than expected. As there was a UK bank holiday recently, this may have impacted response and processing times.
Please contact reviews@freetrade.io so the team can look into your withdrawal request and provide you with an update as soon as possible.
If you’ve already reached out, they will get back to you as soon as they can.
was extremely helpful and…
was extremely helpful and understanding, and made sure my issue was resolved quickly. Really appreciate the support!”
Simple, solid, Freddie nailed it even though it's a i
2 May 2026
Unprompted review
Reply from Freetrade
Thanks so much for your feedback - we really appreciate it. Please reach out to us again for anything else!
Great platform
Great platform
Free trading (enjoy)
Good choice of investments shares , funds and T bills
Needs to be developing a good web interface and bulk orders (in one click)
Each trade (Or cancellation) takes 15 seconds..defeats the fast trading experience
Buck UP & Improve(nothing has changed over last 3 years) to stay in the race
30 April 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to share such detailed feedback! We’re glad to hear you’re enjoying the free trading and range of investments available. We also appreciate your points around the web experience, order flow and speed, that’s really useful insight and will be shared with the team.
Easy to navigate the site
Easy to navigate the site, no problems at all with customer service. Proven themselves a safe and secure service
29 April 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to leave your review. Really glad to hear you find the platform easy to navigate and that customer service has been smooth. It’s great to know you feel confident using the app for your investing!
This is the only trading app I used
I haven't used other trading apps so my review is limited; however, I am really happy with Freetrade. I like how easy it is to buy and sell stocks. They won't always have all the stocks you are looking for, especially if it's a new IPO, but other than that, I have no complaints. The user interface is also really easy to understand, and of course, I love the pink branding. It makes trading seem inviting and not all corporate and scary. It's the only trading app I've used, so it must be good as I haven't got fed up with it yet. I just wish their email newsletters were more concise and written in layman's terms. I find them too long to read and not engaging if you don't have the techincal knowledge
28 April 2026
Unprompted review
Reply from Freetrade
Thanks so much for taking the time to share your experience!
It’s great to hear that you’re enjoying how easy the app is to use and that the interface feels accessible and welcoming, that’s exactly what we aim for.
We also really appreciate the feedback on stock availability and our newsletters. We’re always working to expand our range of stocks, including newer IPOs where possible, and your point about making emails more concise and easier to digest is well noted, we’ll pass that on to the team.
Thanks again for your support, and if there’s ever anything we can improve further, we’d love to hear it.
Very good understanding and experienced…
Very good understanding and experienced staff 👏 👍
27 April 2026
Unprompted review
Reply from Freetrade
Thank you for your kind feedback! We’re delighted to hear that our team could provide understanding and experienced support. Your comments are much appreciated!
Great help and understanding,thank you…
Great help and understanding,thank you Ryan.
7 April 2026
Unprompted review
Reply from Freetrade
Thank you for your kind words! We’re thrilled to hear that Ryan could provide helpful and understanding support. We truly appreciate your feedback!
Reply from Freetrade
Thanks for your review. Really glad to hear you’re enjoying the app and would recommend it!
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