Great opportunity to invest for your future. Pros: - really low costs for investing and currency FX - ISA and SIPP availability - good app also including a web interface - multitude of in... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I like this app as it is easy to use, pays interest on cash in my account, transactions are quick. Any enquiries I've made get a quick and helpful response. Only downside I've encountered was I wante... See more
Company replied
Took way too long to get account approved, despite numerous attempts to contact the company but posting a review here did the trick within the hour! I’m on now and it’s looking great.
Company replied
No standing or dealing charges, availability of GIA, stocks and shared ISA, SIPP. Access to a great stocks charity, notably to some gilts. They do not provide USD holding facility, and every transact... See more
Company replied
Company details
Information provided by various external sources
With Freetrade, you can invest for free in the stock market. Our app is available today on iOS and Android.
Contact info
London, United Kingdom
- freetrade.io
4.2
Great
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to use
I've been on it for a few years now. Very easy to use and get your way around the app. I haven't had any issues so far.
5 April 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to leave your review. Great to hear you’ve been using the app for a few years without issues and find it easy to navigate. We really appreciate your support!
Excellent quick response to new feature…
Excellent quick response to new feature I am hoping they can introduce showing view of all holdings in one view page including OGC and yields if appropriate. Hope they can do this soon.
24 April 2026
Unprompted review
Reply from Freetrade
Thanks for taking the time to share your feedback. Great to hear you’ve had a positive experience and quick responses so far. We appreciate your suggestion around a consolidated holdings view with additional metrics, and we’ll pass this on to the team!
Really clean user interface & smooth…
Really clean user interface & smooth user experience.
22 April 2026
Unprompted review
Reply from Freetrade
Thanks for the kind words - really glad you’re enjoying the clean interface and smooth experience. We’ve put a lot of focus into making things simple and intuitive, so it’s great to hear it’s landing well. If there’s ever anything you’d like to see improved, feel free to let us know!
Transfer experience is terrible
I'm 8 weeks into an Isa and GIA transfer and 47k of shares seem to be lost with no substantive response from freetrade. Cash and investments are still not fully transferred and I've been out of the market for weeks. All I'm getting is an AI bot messenger and automated messaging.
21 April 2026
Unprompted review
Reply from Freetrade
We’re really sorry to hear about your experience, we understand how concerning this must be, especially given the length of time and the amount involved.
While transfers can sometimes take longer depending on the providers involved, your assets are not lost. That said, you should have received clearer and more timely updates from us.
We’ve flagged your case with our transfers team and asked them to contact you directly as a priority to provide a full update.
Thank you for your patience - we’ll make sure this is followed up properly.
Very easy to use
Very easy to use, plus they provide investors with good information. The only downside is that dividends are not reinvested so attract tax.
20 April 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback! We’re glad to hear you’re finding the app easy to use and that the investment information is helpful.
You’re right that dividends are currently paid out as cash rather than automatically reinvested. This is something we know is important to many investors, and it’s on our radar as we continue to improve the platform.
Thanks again for sharing your thoughts, we really appreciate it.
Very happy to recommend this platform
Very happy to recommend this platform. Easy buy and sell. Easy withdrawals paid into bank in stipulated timescale and very informative emails.
17 April 2026
Unprompted review
Reply from Freetrade
Thanks for your kind feedback - we’re really glad to hear you’re finding the platform easy to use and that withdrawals have been smooth.
It’s great to know the updates and emails have been helpful too. If you ever need anything, feel free to reach out.
Very effective
Very effective and easy to learn platform to start stock trading
17 April 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback - we’re glad to hear you’re finding the platform effective and easy to get started with.
If you ever need a hand or have suggestions as you continue investing, feel free to reach out - we’re always happy to help.
Good app for investment
Good app for investment. I wish if the can add more stock on the catalog as some of the stocks are not available directly and need to buy through USD ADR which I don't prefer. E.G. ArcelorMittal which is listed In EU with Eur currency. I could not buy eur but had to buy in USD adr
15 April 2026
Unprompted review
Reply from Freetrade
Thanks for your feedback - we really appreciate you sharing this!
We offer a range of European stocks in EUR, but there are some listings we’re unable to support if the underlying exchange isn’t available on our platform. In those cases, a USD ADR may be the only option we can offer.
We’re always working to expand the markets and stocks available, so we’ll be sure to pass your feedback on to the team regarding ArcelorMittal.
If there are any other stocks you’d like to see added, feel free to let us know!
Trading is good and fruitful
Trading UI very easy to use. Excellent services without commission charges. Multiple family members have accounts covering trading, ISA and SIPPs. Many thanks to the Freetrade team for providing such a nice platform.
6 April 2026
Unprompted review
Reply from Freetrade
Thanks for the 5-star review! It’s great to hear that you and your family are making the most of our UI across your trading accounts, ISAs, and SIPPs. We’re thrilled to be your platform of choice!
In case you or your family members need any help from us in the future, feel free to send us an email at hello@freetrade.io or reach out via the in-app chat.
Happy investing!
Unacceptable Customer Service
I used the in-app chat on 7th April to make a simple request. It is now 14th April and my request is still not resolved. My messages are being ignored and I'm not sure why. I cannot in good conscience recommend Freetrade due to the poor customer service.
14 April 2026
Unprompted review
Reply from Freetrade
We are very sorry for the delay in resolving your request and that your messages haven't been answered promptly. This is certainly not the level of service we aim to provide.
Please reach out to us at reviews@freetrade.io with your account details. Our dedicated team will look into this immediately to find out what happened with your initial chat and get your request resolved as a priority.
Thank you for your patience and we are looking forward to your message!
Moved across a few weeks ago and really…
Moved across a few weeks ago and really pleased so far. I was previously with v expensive Hargreaves lansdown. Love having no fees and commission. Customer service isn’t too bad either.
14 April 2026
Unprompted review
Reply from Freetrade
Thank you for the 5 star review!
It’s great to hear you’re enjoying the move from HL, keeping those fees and commissions at zero is exactly what we’re here for.
In case you need any help from us in the future, feel free to send us an email at hello@freetrade.io or reach out via the in-app chat.
Best,
Freetrade Team
I never had experienctrae for this alll I…
I never had experience for this alll I am do is trad in branch but since the pandemic economy is gone bad I still love to active I will generate portfolio to real work very soon thanks everyone to help me to share with I wish God with you always
13 April 2026
Unprompted review
Reply from Freetrade
Thanks for sharing your experience with us, we really appreciate it.
It’s great to hear you’re staying active and building your portfolio, especially after the challenges over the past few years. If there’s ever anything you’re unsure about, we’re always here to help.
Wishing you all the best on your investing journey.
Great
Great. Much cheaper than more well known providers like Hargreaves Lansdown. Very easy to use and if you have any issues the support team are quick to get in touch. Don't offer as many funds as AJ Bell or Hargreaves Lansdown but they are constantly expanding how many they offer.
13 April 2026
Unprompted review
Reply from Freetrade
Thanks so much for the great review - we really appreciate it!
We’re glad to hear you’re finding the app easy to use and that our support team has been helpful when needed. We’re always working on expanding our range of investments, so it’s great to hear that’s something you’re noticing too.
Thanks again for your support!
Freetrade’s app makes investing…
Freetrade’s app makes investing relatively simple and easy to use. Last year Freetrade did me a big favour when they gave me the heads up that I was about to get scammed in a Pump’n’Dump scheme. I’m looking forward to them introducing twenty-four hour trading. Keep it up! 😀
10 April 2026
Unprompted review
Reply from Freetrade
Thank you so much for your kind words and for taking the time to share your experience-it really means a lot to the team.
We’re really pleased to hear that you find the app simple and easy to use, and especially glad we were able to help flag potential risk around the Pump’n’Dump situation last year. Keeping our customers informed and supported is really important to us.
We also appreciate your feedback on 24-hour trading-that’s great insight and we’ll make sure it’s shared with the relevant team.
Thanks again for your support, and happy investing! 😀
3 days and zero response to where my…
3 days and zero response to where my ISA transfer cash is. It’s left my previous broker 8 days ago but not arrived yet and no one at Freetrade can be bothered to reply to my question about where it is, not a good first impression and a large sum of money to disappear. Maybe low fees isn’t such a great thing. Will be thinking about going elsewhere.
8 April 2026
Unprompted review
Reply from Freetrade
We’re really sorry for the worry this has caused, especially when it involves a large sum of money. We completely understand how concerning that must feel.
We can confirm that your ISA transfer was completed on 12th April, and your funds have been successfully received. We’ve also reached out to you directly to help walk through the details and make sure everything is clear.
If you still have any questions or would like further reassurance, please reply to our message, we’re here to help.
Trusted broker.
9 April 2026
Unprompted review
Reply from Freetrade
Thanks so much for your kind feedback, we really appreciate your support.
It’s great to hear you consider us a trusted broker. We work hard to provide a simple, reliable investing experience, and feedback like this really means a lot to the team.
If there’s ever anything we can help with, just let us know.
Easy to use .
8 April 2026
Unprompted review
Reply from Freetrade
Thanks for your review! We’re glad to hear you find the app easy to use.
If you have any suggestions on how we could make it even better, we’d love to hear them.
Reply from Freetrade
Thanks for your review! We’re glad to hear that buying and selling shares has been easy for you, and that you find the platform worthwhile for investing.
If you have any suggestions on how we could make your experience even better, we’d love to hear them.
Really easy to set up and use
Really easy to set up and use. Great platform. Would highly recommend
4 April 2026
Unprompted review
Reply from Freetrade
Thanks so much for your kind words - we’re really glad to hear you found the platform easy to set up and use!
We really appreciate the recommendation. If you ever have any suggestions or need help with anything, feel free to reach out.
Reply from Freetrade
Thanks for your review - we’re glad to hear you’re finding the app easy to use!
If you ever have any suggestions on how we can make it even better, we’d love to hear them.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.