freetobook Reviews 227

excellent additional features on offer and excellent customer service

I’ve been using Free to book for my holiday cottage business for several years now and can highly recommend them.
The platform is user friendly and
the team are always super helpful if I have any questions.

As a tiny 5 bedroom B&B have used each new free to book module as they became available over past 14 years. We love the professional presentation and simple management tools it provides our digital on line presence. I always felt once you made the decision to trade on line with potential customers across the globe you need every tool available to trade against the big players, starting with a secure website incorporating your digital availability, of course next was a digital Diary, a channel manager , an online payment system, then came room price Genie ensuring while remaining competitive within your market place you maximised your revenue per activity daily in the local market place. As GDPR took hold and limits access to data a break through came with API communication via free to book messenger delivering your professional messages to your mutual Guests via the OTA platform if necessary, open communication and automated information flow ensuring all reservations run smooth. Now that reviews are less popular as every one is asked to review every experience every day most opt to review none, the development of reputation suite again allows professional communication with past guests automatically even follow up communication seeking additional reviews if the first was good.

I am truly amazed that we can avail of all the add on modules and room price genie and access to all this technology for around £15 a week, ensuring, managed availability, an electronic diary, many reports, professionalism in guest communication, efficient time management through automation of communication, maximising revenue through continual marketplace assessment and pricing accordingly, and maintaining digital footprint through automatic interaction with past guests seeking great reviews,

All I can say is congratulations Team free to Book I love every module and look forward to many more in years ahead that ensure we keep pace with major market players as minnows of the industry punching I feel way above our weight

Thank you to every Free to book team player for the technology and of course a special thankyou to the customer service team that facilitates non technology hosts to learn and maximize the system benefits.

Tom Donagher
Avlon House B&B
Carlow
Ireland
R93 NT26

We've been working with FreeToBook for 9 years at Mathraki Resort in Corfu, Greece, managing our 30 units. As a family business, we appreciate their continuous service improvements and their always-helpful, smiling team. They support family businesses, offer exceptional availability, focus on direct bookings, and ensure no overbookings. Their numerous training videos, affordable prices, and superb value for money make them stand out. The fresh, responsive booking engine is designed to keep guests engaged. Just do it already; your only regret will be not doing it sooner! FreeToBook is user-friendly, reliable, and a game-changer for any hotelier.

We have been using Freetobook as our channel manager for over 10 years and we are thrilled with the service they provide and their innovative software.
By taking advantage of the regular updates / add-ons, and implimenting their hints and tips, we have turned Glangwili Mansion Luxury B&B around so that we now enjoy 86% Direct Bookings compared to relying on OTAs!
Keep up the good work Freetobook - you are doing a great job!

Linda & George Reid
Glangwili Mansion Luxury B&B

Personally we would like to thank everyone at FTB for offering such a brilliant range of options to date for accommodation providers.

The control it allows us to manage our booking system is superb – especially with the extra optionals available - it has allowed us to move to a completely different and successful business model .

Also being able to channel each room individually – gives 100 % control on how we wish to market ourselves and have zero double booking scenarios.

The retention of data – and being able to pull up repeat clients when we receive telephone enquiries .

Whilst Messenger – provides the ultimate in customer service in keeping the guest informed at all points of the booking process from start to finish – and also with pre-populated templates for the majority of questions we receive allows for instant response.

One way we use messenger is that when we are ready for incoming guests – although we state Check In From 4pm - on all our prior messaging and website - when we are ready – we ping to daily arrivals – Your Room is now ready for Check In as and when we can.

Lots of guests really appreciate that including the AA Inspector.

Messenger again allows you to bring your business to a much higher level of customer service.

Wish we had joined up with FTB earlier.

Whilst all the team at FTB are professional & friendly - and they create a very personal environment when interacting - you feel as if part of a family orientated approach.

Thank you again to all at FTB

Gerard & Maggi Heelan
Roseleigh Guest House
Buxton

We ran a Guest House for 3 years and Freetobook were our Channel Manager. In the entire time we used them, they were absolutely fantastic. Any question/query we asked was quickly answered. We weren’t dealing with an “outsourced” customer service department, so everything was clear. It truly felt like a “partnership” rather than a service provider we used. When we sold our business, Freetobook made the transfer over to the new owners simple. All the other service providers we were using made the transition unbelievably difficult both for ourselves and the new owners. In our opinion you will never find a better Channel Manager than Freetobook. Awesome!

I have recently joined Freetobook after taking over a guest house . They were brilliant and supportive with the change over . There’s a lot to take in but now I know what I’m doing it’s brilliant so easy to navigate. Any questions you ring and they talk you through. Brilliant👍

Excellent support. Always someone available on phone or online with quick response.

Always quick to help, the new booking pages look FANTASTIC and are so much easier for customers to use.

A great team, and a really easy to set up and use site.

Fantastic Company, completely hassle free and great customer service

I’ve been using freetobook for my bed and breakfast, and I can’t sing their praises enough. Let me share my experience:

Helpful Team: The freetobook team is nothing short of amazing. Heather, in particular, deserves a standing ovation. When we made the switch from our previous provider (after 10 years!), I was apprehensive. But Heather made the transition seamless. She was there every step of the way, ensuring we got up and running smoothly. Her care and attention were unparalleled.
Inspiring Creative Software: The software itself is a breath of fresh air. It’s intuitive, user-friendly, and packed with functionality. Unlike our previous provider, freetobook offers features that genuinely enhance our guest experience. Personally, I’m a big fan of the messaging function—it streamlines communication beautifully.
Regret? Not Joining Sooner!: My only regret? Not joining freetobook sooner! Seriously, if you’re in the hospitality business, this is the solution you’ve been waiting for.
Thank you, freetobook, for making my life easier and my guests happier. Keep up the fantastic work!

First class product and service!
Freetobook have been absolutely amazing, I can not thank Heather enough.
We were with another provider for over 15 years but was always reluctant to change, worried about the switch over etc. However, I needn't have worried as the process was made completely seamless with the care and attention Heather provided. She was there on hand to provide as much help as was needed to get us up and running.
The system is so easy to use and provides way more functionality than our previous well known provider. I personally particularly love the messaging function.
My only regret? not joining sooner!

We run a small boutique hotel in Thailand and use freetobook since many years. It’s a great solution which is flexible to adjust to your individual requirements, easy to learn for new staff, fast and reliable. Look out for the attractive, newly designed direct booking page, which you can easily link to your website Also a huge shout out to the support team, who is really caring about your questions or inquiries, if you should face any. We love to work with freetobook and can absolutely recommend it!

We have used freetobook.com services for almost 5 years to manage our guest house booking diary and can thoroughly recommend them. They deal with all questions promptly and efficiently, communicate well, and provide regular tips on how to get the most out of their services. An extremely reliable service.

I have been using FreeToBook for more than a decade. And very happy.

This summer I thought to be clever and changed to a different online reservation system. BIG MISTAKE!

After 6 weeks and hardly any online bookings, I am back with FreeToBook and I am so happy. Within two days I got almost as many bookings as with the other system in 1.5 months.

FreeToBook seems to communicate with Google so effectively that it brings in the business.

Last but but least, the staff are super friendly. In particular Heather Scott and Gemma Byers who welcomed me back and sorted out the mess I had created. Thank you, ladies. Very much appreciated.

A simply awesome service. We have been using this service for years and it has helped us immensely as a small family run hotel. Support is instant and friendly. Thank you very much freetobook for all you do free, to support small businesses.

works really well for my needs
never had a problem as they are easy to call if the need arise will sort you out in an instance
have been using freetobook for around 10 years
thanks guys
keep up the good work

Free ToBook are a brilliant company. We have been using them for years and they continue to innovate and develop their software. When support or advice is required they provide excellent service. We would struggle to run our business effectively without FreeToBook. Can't rate them highly enough!

We used Freetobook when launching our Glamping site and found the operating model ideal as a startup. Nothing to pay until you add services such as online payments or messaging which become a necessity as our business grew but then we had the funding to cover the costs. Even with all of the paid for added extras it is still cheaper than most competitors. We also like the fact that some services can be paid for monthly so that when we shut in the Winter we won't have to pay for Reputation Suite when we won't be using it.

The customer service is excellent too. There are various online help resources such as "How to" videos from Freetobook which are informative and easy to follow but also an online community of other Freetobook users in the Hive & Facebook group which help with so many queries and ideas. On the occasions we have wanted to speak to someone in person we have got through to the team in the office easily and they have resolved our issue quickly. We would thoroughly recommend Freetobook and are pleased they are rolling out new services and updates to the system