Freestyle Reviews 134

I’ve been using the Abbott freestyle for the equivalent of three senses – eachvalued for 14 days.

I think it’s a good piece of kit and it is helping me control my sugar level.

 big downside is their customer service and you end up calling two or three times and then you’re told customer services. Will ring you back to take your car details when you want to re-order.

I am self funding this, and in my opinion, it is very poor in today’s day of technology. The need to sort this issue out or I will look at alternatives that are on the market. Let’s see if there is any response.

I was about to come to Trustpilot to complain about another company, and it crossed my mind that a) most companies I deal with these days have infuriating customer service but b) I'd phoned Abbott today about an issue with my phone/sensor communication and I'd received excellent service. And I always get great service from them. The phone is answered quickly and I've never yet spoken to anyone who didn't know what they were doing.

So, thank you Freestyle Abbott. Your sensors, although not always perfect, have given me a much improved quality of life. You always replace faulty sensors with no hassle, and even ones I've knocked off myself. Your online support form is sometimes a bit flaky but your phone service is superb.

Today's issue was about Android 14. I was sceptical about the steps you told me to take, but they worked. Your support staff understood my issue and solved it, in one phone call. And because I had to restart my phone to finish the process, I was unable to respond to your phone survey, because I had to end the call before I know if it had worked or not. So I'm here to say yes, your solution to my Android 14 upgrade worked. Thank you - because it's good to deal with a company with well-trained staff who've been given the authority to fix things.

Ordered 2 devices, 1 was faulty. So far I have sent two emails to their support, no reply. Avoid!

I ordered my glucose monitors. They were supposed to arrive by parcelforce, but they never showed and eventually the tracking info said that the package was returned to sender. This process took weeks and during that time I purchased the monitors from an online pharmacy. I requested cancellation of the Abbot order and a refund. Although I got an initial response within a few days, I never received a refund and have been trying to contact their customer services without success. Their online chat is either offline, or you are made to perpetually wait. They don't respond to emails or Facebook messages and the contact link on their website is broken. I find it difficult to believe but I have to conclude that this is a scam operation. No legitimate company could ever be this bad. I would recommend staying clear of this company and instead buy another brand of monitors. Dreadful experience. I will be complaining to my credit card company.

Been using libra freestyle blood glucose sensors for a couple of years and more often than not they simply don’t work have errors of give wrong readings.

And the award for the worst web site in the history of the Internet goes to...

So awful I gave up.
Can't complete an order.
Code that doesn't work.
Order form that won't progress
Invalid phone number.
Chat with no one there.
Three day lead time for an email response.

Life really is too short.

Very poor support system. Chat queue with 7 people between 2 and 3pm on a weekday took one hour then said there were no agents available.